Cancellation Join.Me: Easy Method

What is Join.Me

Join.Me is a web- and app-based meeting and screen‑sharing service owned by GoTo (formerly LogMeIn). It provides audio/video conferencing, screen sharing and meeting host controls for small teams and individual users, with availability via desktop browsers and a dedicated iOS app.

How to cancel Join.Me

Cancellation method depends on how you purchased the subscription (App Store, directly via GoTo web account, or through support). Below are the practical steps for each path; follow the one that matches your payment method.

• App Store (iOS): Open Settings > Apple ID > Subscriptions, find join.me, and turn off Auto‑Renew. You cannot cancel the active subscription from inside the app; disabling auto‑renew prevents the next billing.
• Web (GoTo Admin): Sign in to your GoTo/Join.Me admin or billing portal. Some plans do not provide an online cancel button - if you do not see a cancel option, submit a cancellation request to GoTo support (support form or phone). Support will disable auto‑renew, and your access remains until the paid term ends.
• Support (all other cases): If you purchased through a reseller, corporate billing, or cannot cancel via web or app, contact GoTo support by the support form or phone. Request that auto‑renewal be turned off and obtain a support/case number and confirmation email.

What happens when you cancel

When you cancel join.me (or disable auto‑renew), the subscription is typically set to not renew at the next billing date. You generally retain full access to your paid features until the end of the current paid term; cancellation does not immediately terminate service unless GoTo specifies otherwise. Data associated with your account (meetings, recordings) is normally retained according to GoTo's data retention policies - check your account settings or GoTo support for details on data export or deletion.

Will I get a refund?

Join.me/GoTo’s published policy is a no‑refund policy: cancelling before the end of your paid term does not automatically entitle you to a refund. Customer service may, on a case‑by‑case basis, consider refunds if a product issue cannot be resolved or in exceptional circumstances, but that is discretionary and not guaranteed. If you believe a charge was unauthorized, raise a dispute with your payment provider or card issuer and provide documentation.

Join.Me plans and pricing

Your consumer rights in Canada

Canadian consumer protection provides some cooling‑off rights for unsolicited agreements (commonly referenced as a 48‑hour cooling‑off period in some jurisdictions), but rules vary and digital subscriptions bought via app stores or web portals may be treated differently. Join.me’s published terms do not include a general 14‑day automatic refund right. For unauthorized or billing errors, your card issuer or payment provider may offer chargeback/dispute options - contact them promptly and preserve documentation. It’s good practice to monitor billing and cancel in advance of renewal dates.

Customer experiences

User feedback is mixed. Some Canadian users praise join.me as a workable Zoom alternative on iOS with solid audio/video for small meetings. Other reviewers cite difficulties with customer service, billing disputes, and problems obtaining refunds or confirmations after cancellation. Several reports describe having to contact support by phone or form and, in some cases, persistent unwanted charges despite attempted cancellations. These experiences indicate you should keep careful records of cancellation attempts and confirmations.

Documentation checklist

• Account email and username used for the join.me subscription
• Purchase receipt or invoice (App Store receipt or GoTo billing statement)
• Transaction date, amount and payment method (credit card, Apple ID, etc.)
• Screenshots of subscription settings and any error messages
• Support requests, case/ticket numbers, and any confirmation emails
• Bank or card statements showing the charge, if disputing

Common mistakes

Users often assume they can cancel directly inside the iOS app - for App Store purchases you must manage subscriptions through your Apple ID settings. Others expect an automatic pro rata refund when cancelling mid‑term; join.me’s policy generally does not provide that. Waiting until the renewal date or failing to save a cancellation confirmation can lead to unwanted automatic charges, and relying solely on phone calls without a follow‑up email or case number makes dispute resolution harder.

Comparative recap

After cancelling

After you cancel or disable auto‑renew, keep the confirmation message or case number and monitor your bank/Apple statements for the next billing date to ensure charges stop. If you were billed in error or for unauthorized charges, contact GoTo support and your payment provider immediately. Helpful resources: GoTo support (search for "cancel my join.me subscription") at https://support.goto.com, Apple subscription support at https://support.apple.com/HT202039, and the Government of Canada financial consumer resources at https://www.canada.ca/en/financial-consumer-agency.html. Retain all receipts and communications until the matter is resolved.

Address

To send written cancellation notices or registered mail, use the corporate address below. For added proof, send by registered mail with return receipt requested:

GoTo (formerly LogMeIn Inc.)
7414 Hollister Avenue
Goleta, California 93117 USA