Cancellation Julius Ai: Easy Method

What is Julius Ai

Julius Ai is an AI-powered conversational assistant and document-analysis service offered as a subscription product. It provides tiered plans with message limits or enhanced capabilities depending on the plan and billing cycle, and is distributed via the web and mobile app stores.

How to cancel Julius Ai

Choose the cancellation method that matches how you purchased the subscription. Self-service via the account portal is the fastest. If you purchased through the Apple App Store or Google Play, those stores control subscriptions and must be used to cancel. You can also contact Julius support if you need help or if a subscription isn't recognized.

• Web (Stripe billing): Log in to your Julius AI account → go to Account or Subscription → Invoices & Payment Methods → Cancel plan (or Cancel Subscription). You may optionally choose "Pause" instead. Cancelling via the web keeps access until the end of the current billing period; Julius does not automatically end access mid-cycle.
• App Store (iOS): If you bought the subscription through the Apple App Store, open the App Store on your iPhone/iPad, tap your profile, go to Subscriptions, and manage/cancel the Julius subscription through your Apple ID - billing and cancellations cannot be completed on Julius’s website for App Store purchases.
• Google Play (Android): If you purchased through Google Play, open the Google Play Store, tap your profile → Payments & subscriptions → Subscriptions, then find Julius and cancel there. Google Play purchases are managed through Google, not the Julius billing portal.
• Email support: If you cannot cancel via the portal or store, email team@julius.ai or billing@julius.ai with your account email, platform, and receipt/proof of purchase and request cancellation.

What happens when you cancel

When you cancel a Julius Ai subscription, your paid access continues until the end of the current billing period; you will not be billed on the next renewal date. Cancellation does not typically delete your account or data immediately - your account and history usually remain available unless you request deletion. If you purchased through a mobile store, cancelling there stops future renewals but access periods are governed by the store’s billing cycle. If you need account deletion or data removal, contact support and specify your request.

Will I get a refund?

Refund eligibility depends on how and when you purchased the subscription. For web purchases, Julius’s policy provides a refund if you cancel a monthly subscription within 24 hours of purchase or an annual subscription within 72 hours of purchase; refunds are handled via the self‑serve portal if you meet those criteria. EU/UK customers have a separate 14‑day full refund entitlement, but that provision does not apply to Canadian customers. If you are outside those windows or do not qualify for an automatic refund, you must contact support for a review - refunds are not guaranteed. Processing of approved refunds may take up to 10 business days. If you subscribed via Apple or Google, refunds are subject to Apple’s or Google’s policies and must be requested through their support channels.

Julius Ai plans and pricing

Your consumer rights in Canada

Julius Ai’s stated refund window for web purchases (24 hours for monthly, 72 hours for annual) is the company’s operative policy for Canadian customers; the 14‑day EU/UK right-to-refund does not extend to Canada under Julius’s published terms. Canadian consumer protection rules vary by province and may offer additional rights in certain situations (for example, protection against false or misleading representations). If you are unsure of your rights, consult your provincial consumer protection office or the Government of Canada consumer resources for guidance. For purchases made through Apple or Google, you may also have specific recourse through those platforms’ refund and dispute processes.

Customer experiences

Public reviews are mixed and include several negative reports. Common complaints in reviews include poor performance on complex tasks (for example, trouble parsing complex PDF tables and inaccurate summaries), perceptions of low accuracy or responsiveness, and frustration with the product’s behavior. There are also reports of subscription‑recognition problems when purchasing via mobile stores - payments accepted but access not granted until backend support intervenes. Some users report successful resolution when working with support, but experiences vary.

Documentation checklist

• Account email used for the subscription
• Order receipt or invoice (from Julius, Apple, or Google Play)
• Date and time of the purchase or renewal
• Platform used to purchase (Web, Apple App Store, Google Play)
• Screenshots showing subscription status, charges, or errors
• Subscription ID or order number (if available) and any support ticket numbers

Common mistakes

Users commonly try to cancel on the wrong platform - attempting to cancel an App Store or Google Play purchase from the Julius web portal (or vice versa) - which delays termination. Expecting prorated refunds or an immediate end to access mid‑billing cycle is another common misunderstanding; Julius generally allows access through the end of the paid period. Other frequent issues include not saving receipts or screenshots before contacting support, and not specifying where the purchase was made, which slows down verification and resolution. If you purchased via a mobile store, be aware that platform support (Apple/Google) often handles refunds and disputes, not Julius’s billing team.

Comparative recap

After cancelling

After you cancel, keep your documentation (receipts, confirmation emails, screenshots) until the billing cycle ends and any refund issues are resolved. If you need a refund or the subscription is not recognized after a Store purchase, contact the store (Apple or Google) first for purchases made through them; for web purchases or unresolved issues, contact Julius support at team@julius.ai or billing@julius.ai. Useful resources: Julius’s homepage at julius.ai, Apple subscription support at Apple Subscriptions Support, Google Play subscription help at Google Play Subscriptions, and general Canadian consumer guidance at Canada.ca - Consumer information.

Address

Julius AI, San Francisco, CA 94115, USA