Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Kaiber
448 S. Pasadena Avenue
91105 Pasadena
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kaiber service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Kaiber: Easy Method
What is Kaiber
Kaiber is a web and mobile service that generates videos from images, text prompts, and other media using AI-driven tools. It offers tiered subscription plans (Creator, Pro, trials, and one‑time passes) that provide different monthly or annual credit allowances and feature access for creators and businesses.
The platform can be purchased directly on Kaiber’s website or through app marketplaces (Apple App Store, Google Play). Account management, billing and support options vary depending on the purchase channel.
How to cancel Kaiber
- Web (Kaiber website): Log into your Kaiber account, click the profile icon (bottom left), go to "Account" → "My Plan", then click "Cancel plan". You should receive an automatic confirmation. For details see Kaiber Help Center: helpcenter.kaiber.ai.
- iOS / App Store: On your iPhone/iPad open Settings → tap your name → Subscriptions → select Kaiber → tap "Cancel Subscription". See app-store guidance: support.kairosgame.com.
- Android / Google Play: Open the Google Play Store → Menu → Subscriptions → select Kaiber → tap "Cancel subscription". See Google Play guidance: support.kairosgame.com.
- Email or site chat: Request cancellation by emailing Kaiber support (for example support@kaiber.com or press@kaiber.ai) or by using the chat/contact form on Kaiber’s website. Support response times are typically 1 - 2 business days.
What happens when you cancel
When you cancel a paid subscription, access typically continues until the end of the current billing period; auto‑renewal stops and you will not be billed on the next renewal date. Trial or one‑time passes end according to their defined period (e.g., a 5‑day trial or 24‑hour day pass) even if you cancel early, unless a refund is issued.
Kaiber retains account data (projects, assets, settings) per its privacy and retention policies; cancelling a subscription does not always delete your account or stored projects. If you need data removed, request account deletion via support and retain any copies of important files before proceeding.
Will I get a refund?
Kaiber’s published stance is generally that refunds are not provided simply for cancelling before the next billing cycle. Refunds may be granted in exceptional or discretionary circumstances (unexpected charges, technical issues, or demonstrable problems) but are not guaranteed.
Users who have received refunds report that, when granted, the refund is processed in about 3 - 7 business days depending on the payment method (credit card, PayPal, Apple Pay, Google Pay). If you believe you are entitled to a refund, open a support ticket or email Kaiber with a clear explanation, dates, receipts, and any supporting evidence.
Kaiber plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Creator Monthly | USD $29.00 | Monthly | 1,400 credits/month, full access, 5 canvases, commercial use |
| Creator Annual | USD $279/year (~USD $23.25/mo) | Annual | 16,800 credits/year, full access, discounts |
| Pro Monthly | USD $149.00 | Monthly | 7,500 credits/month, unlimited canvases, early access |
| Pro Annual | USD $1,429/year (~USD $119.08/mo) | Annual | 90,000 credits/year, pro features |
| 5‑Day Trial | USD $5.00 | One‑time (5 days) | 300 credits, full Creator access |
| Day Pass | USD $8.00 | One‑time (24 hours) | 500 credits, full access |
Notes: Prices are listed in US dollars on Kaiber’s Help Center; Canadian dollar equivalents depend on current exchange rates and the billing processor. The App Store and Google Play may show charges in local currency per their conversion rules.
Your consumer rights in Canada
Under Canadian consumer protection rules, there can be a statutory “cooling‑off” or repricing concept for some digital purchases - provincial statutes and federal rules require transparent terms, clear disclosure of auto‑renewals, and fair refund practices. If a vendor’s public policy or conduct conflicts with applicable provincial consumer protection laws (for example, undisclosed automatic renewals or refusal of legally required refunds), consumers may have grounds to seek redress.
If you suspect Kaiber’s practices violate your rights in Canada, consider: documenting communications and charges, requesting a formal refund in writing, and if unresolved, filing a complaint with your provincial consumer protection office or contacting the Competition Bureau. Useful starting points: Competition Bureau and your provincial consumer protection agency’s website.
Customer experiences
Public reviews show a mix of positive and negative experiences. Positive feedback highlights strong image‑to‑video quality, an approachable interface, and helpful support agents who assisted users effectively. Negative reports focus on unexpected or recurring charges after trials, difficulty or confusion cancelling subscriptions, and limited or denied refunds even where users believed they were entitled to them.
These mixed experiences suggest cancellation and billing outcomes may depend on purchase channel (web vs app stores), timing, and how clearly cancellation steps were followed and documented.
Documentation checklist
- Account email and username, subscription receipt or order confirmation, date of purchase or trial start.
- Payment method statement or screenshot showing the charge (bank/credit card/Apple/Google receipt).
- Screenshots of account “My Plan” page or cancellation confirmation (if shown), and any chat or email responses from Kaiber support.
- Record of the cancellation method used (web steps, App Store/Google Play cancellation, or support ticket number).
Common mistakes
Common mistakes include cancelling through the wrong channel (for example, asking Kaiber to cancel an App Store subscription instead of cancelling via Apple Settings), not saving confirmation screenshots, and assuming cancelling mid‑trial automatically issues a refund. Another frequent issue is contacting the wrong email address or failing to provide clear purchase evidence when requesting a refund, which can delay or prevent a resolution.
To avoid these problems, confirm where you purchased the subscription, follow the platform‑specific cancellation flow, and keep copies of all receipts and support correspondence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Kaiber website (Web) | Refunds generally not provided; discretionary in special cases | Easy to cancel; refund outcome varies |
| Apple App Store (iOS) | Refund requests handled by Apple; Kaiber cannot directly refund App Store charges | Medium - cancel via Settings; refunds via Apple's report a problem flow |
| Google Play (Android) | Refund requests handled by Google/Play policies; Kaiber’s control is limited | Medium - cancel via Play Store; refunds via Google Play help |
| Email / Chat with Kaiber Support | Possible discretionary refunds if supported by evidence | Varies - response time ~1 - 2 business days; outcome not guaranteed |
After cancelling
After you cancel, save any confirmation you receive and monitor your payment method for any subsequent charges. If you are billed after cancellation, contact Kaiber support immediately with your documentation and request a refund. If Kaiber declines and you purchased through Apple or Google, consider opening a dispute through the respective app store's support channels.
Helpful links: Kaiber Help Center (helpcenter.kaiber.ai), Kaiber support contact/email (e.g., support@kaiber.com or press@kaiber.ai), and review/feedback pages like Trustpilot if you wish to share your experience publicly.
Address
Kaiber (corporate contact): 448 S. Pasadena Avenue, Pasadena, California 91105, USA