Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Kami
KAMMI SOC. COOP., Via G. Rossini, 6
20023 Cerro Maggiore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kami service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Kami: Easy Method
What is Kami
Kami is a digital document and annotation platform used for viewing, marking up, and collaborating on PDFs and other educational materials. It offers free and paid subscription plans with integrations for cloud storage and learning platforms.
How to cancel Kami
Choose the method you originally used to subscribe. Below are the common cancellation routes with step-by-step actions for each channel.
- Via web (kami.app): Sign in at kami.app, go to Settings → Subscriptions, and click “Stop auto‑renewal” to cancel. Cancellation takes effect at the end of the current billing period. See the official guide: help.kamiapp.com.
- Via App Store (iOS): Open iOS Settings → [Your Name] → Subscriptions, locate the Kami subscription and cancel, then confirm. For a how‑to reference see: joinchargeback.com.
- Via Google Play (Android): Open the Google Play Store → Menu → Subscriptions, select the Kami subscription, tap “Cancel subscription” and confirm. See: joinchargeback.com.
- Via PayPal: Log in to PayPal → Settings → Payments → Manage automatic payments, find the Kami subscription and cancel the automatic payment, then confirm. Reference: joinchargeback.com.
What happens when you cancel
When you cancel a Kami subscription it generally remains active until the end of the current billing period; you retain access to paid features until that date. Cancellation stops future auto‑renewals but does not necessarily delete your Kami account or any uploaded files - your documents and account settings typically remain unless you manually remove them.
If you subscribed through an app store or PayPal, that store or provider may control billing and cancellation confirmation details; check the provider’s account and billing screens to verify the cancellation took effect. Keep records of cancellation confirmations for reference.
Will I get a refund?
Kami’s stated refund rules are restrictive: annual subscriptions are refundable only if requested within 3 days of purchase or renewal; monthly subscriptions are refundable only for duplicate charges and only if requested within 24 hours of purchase or renewal. Free trials (a 3‑day trial for annual plans) auto‑renew if not cancelled and then are subject to the 3‑day annual refund rule after renewal. See Kami’s refund policy: kamihome.prod.kamicloud.net.
If you purchased via the App Store or Google Play, refund requests may need to be made through those platforms and are subject to their procedures and timeframes. If a vendor refund is denied, you can also pursue a payment dispute through your payment provider (bank, PayPal, card issuer) but outcomes vary.
Kami plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Basic | C$0.00 | Monthly / Annual | Access to 10+ essential tools, Google Drive & OneDrive integration, unlimited collaborators, 1000+ templates |
| Pro | ≈ C$16.20 / month or C$114.75 / year | Monthly / Annual | Everything in Basic plus all tools and features, unlimited pages and types, priority support |
| Work | ≈ C$33.75 / month or C$297 / year | Monthly / Annual | Everything in Pro plus free onboarding and training, dedicated account manager, custom plan sharing, priority support |
| Teacher | ≈ C$201.15 one‑time | One‑time | Everything in Basic plus access to all 40+ tools and features, LMS integrations (Google Classroom / Canvas / Schoology / Teams), free onboarding and training, priority support |
| School or District | Custom - request a quote | Custom | Domain‑wide deployment, dedicated account manager, priority support, full integration stack |
Notes: Official pricing is listed in USD; CAD amounts above are approximate conversions using 1 USD ≈ 1.35 CAD. Final charges may vary due to taxes, app store pricing, or currency rounding.
Your consumer rights in Canada
Under Canadian consumer protection frameworks and federal cancellation and repayment guidance, digital subscription services are expected to comply with relevant cancellation and refund rules. Consumers often have a right to cancellation and refunds for services not rendered or for limited statutory withdrawal periods under provincial laws.
Kami’s published short refund windows (3 days for annual, 24 hours for duplicate monthly) may be narrower than some provincial protections - Quebec, for example, has broader withdrawal protections that can give consumers up to 14 days to cancel certain online purchases. If you believe the vendor’s published policy conflicts with provincial or federal consumer law, you can raise the issue with provincial consumer protection offices or the Competition Bureau and consider filing a complaint.
Customer experiences
Public reviews include recurring complaints: excessive pop‑up advertising that interferes with core functionality, reports of duplicate or unexpected charges and difficulty stopping auto‑renewals, and slow or unresponsive customer support that leaves refund or support requests unresolved. These reports are balanced by other users who find Kami’s tools useful for document annotation and collaboration, but the predominant consumer feedback in public review sites highlights frustration around billing and support.
Documentation checklist
- Account email and username
- Date and method of purchase (web, iOS App Store, Google Play, PayPal)
- Receipt or order confirmation (screenshots or emails)
- Charge details from your bank or card statement
- Cancellation confirmation (screenshots or emails)
- Copies of communications with Kami support (dates and content)
- Trial start and auto‑renewal dates, if applicable
Common mistakes
Common errors include cancelling after a free trial ends (resulting in an immediate charge on renewal), cancelling on the vendor website but not through the app store that billed the subscription (which can leave the subscription active and billing continuing), and failing to keep receipts or screenshots that prove the date of purchase or cancellation. Another frequent mistake is assuming a cancellation will automatically trigger a refund - Kami’s policy restricts refunds to tight time windows, so assume cancellation only prevents future charges unless you meet refund criteria.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (kami.app) | Refunds subject to Kami policy (3‑day annual; 24‑hour duplicate monthly). Cancellation stops auto‑renewal at period end. | Low - cancellation through account settings is straightforward; refund requests follow vendor policy. |
| App Store (iOS) | Refunds handled by Apple’s refund process; vendor’s short windows may not apply - request via Apple. | Medium - cancel in iOS Subscriptions; refunds require an Apple request and can take additional steps. |
| Google Play (Android) | Refunds handled by Google Play policies; request via Play Store help if eligible. | Medium - cancel in Google Play; refunds are subject to Google’s evaluation and timeframes. |
| PayPal | Vendor refunds possible if Kami agrees; you may also dispute payments through PayPal or your card issuer. | Medium - cancel automatic payments in PayPal; refund resolution may require further dispute steps. |
After cancelling
Keep cancellation confirmations and receipts. If you need official guidance for managing subscriptions, see Kami’s help article on managing subscriptions: help.kamiapp.com, and consult Kami’s refund policy: kamihome.prod.kamicloud.net. If a refund is denied or you encounter billing issues, first contact Kami support with your documentation. If that does not resolve the matter, you can open a dispute with your payment provider (Apple, Google, PayPal, or your bank/card issuer).
For unresolved consumer law concerns in Canada, contact your provincial consumer protection office or the Competition Bureau. If you intend to exercise contractual rights requiring written notice, some terms reference sending registered mail to the vendor - one address on record is: KAMMI SOC. COOP., Via G. Rossini, 6 - 20023 Cerro Maggiore (MI), Italia.
Address
KAMMI SOC. COOP., Via G. Rossini, 6 - 20023 Cerro Maggiore (MI), Italia