Cancellation Kaspersky: Easy Method

What is Kaspersky

Kaspersky is a vendor of cybersecurity products and services that include antivirus protection, internet security suites, VPN, password management, parental controls and business solutions. Its offerings are delivered as subscriptions for desktop and mobile platforms and can be purchased directly from Kaspersky, through official resellers, or via app stores.

How to cancel Kaspersky

• If you purchased directly via My Kaspersky (Standard, Plus, Premium, VPN Secure Connection, Password Manager, Safe Kids): sign in at my.kaspersky.com → go to the Subscription page → Manage Subscription → Cancel Subscription. See Kaspersky’s cancellation overview: kaspersky.ca/cancellation.
• If you purchased via the official reseller Nexway (examples: Antivirus, Internet Security, Total Security, Security Cloud, Small Office Security): sign in to the Kaspersky Customer Portal → Subscription page → Manage subscription → Cancel. For portal help, see the Kaspersky cancellation page: kaspersky.ca/cancellation.
• If you bought through an app store (Google Play, Apple App Store): cancel through the store account used to purchase the app - open your store subscriptions and disable auto‑renewal. The subscription will remain active until the end of the paid period. Guidance for Android app purchases is at Kaspersky Support: support.kaspersky.com.

What happens when you cancel

When you cancel, auto‑renewal is disabled and the subscription will not renew at the next billing date. Your license typically remains active until the end of the period you already paid for. After the paid period ends, product features tied to the subscription (real‑time protection, VPN allowances, premium support, etc.) will revert to free/limited mode or stop functioning according to the product.

Cancelling does not automatically delete account data or product settings; if you use services that store personal data (for example Password Manager, Safe Kids or cloud backups), export or remove any data you want to keep before the subscription ends. To stop protection immediately, uninstall the Kaspersky product from your device.

Will I get a refund?

Kaspersky provides a voluntary 30‑day refund window for online purchases and automatic renewals: if you purchased online or were charged via auto‑renewal, you can request a refund within 30 days of the order date by contacting Kaspersky Customer Support and providing the purchase date, email and order number. Refunds are normally processed within 5 - 7 business days. Premium Support Plan refunds are available within 30 days if the service is unused, otherwise no refund except as required by law. App‑store purchases (Google Play, Apple) must follow the store’s refund policies and are handled by the store provider.

Kaspersky plans and pricing

Your consumer rights in Canada

Canadian consumer protection varies by province. There is a general, limited cooling‑off period for unsolicited purchases in some circumstances, but digital goods and electronically delivered subscriptions are frequently exempt from mandatory cancellation rights. Kaspersky’s published policy voluntarily offers a 30‑day refund window for qualifying online purchases and automatic renewals. For precise, legally binding rights (including provincial variations and protections for unfair practices), consult your provincial consumer protection office or legal advisor.

Customer experiences

Public reviews are mixed. Some aggregated review sites report high overall customer satisfaction with ordering and product performance - an example being a positive summary on AllReviews.ca. Other platforms, notably Trustpilot, feature recurring complaints about difficulties cancelling subscriptions, customer support responsiveness, charging issues, and refund denials outside the 30‑day window. App‑store and reseller purchases can add complexity to cancellations and refunds because third‑party terms may apply. Use official cancellation steps and keep documentation to reduce disputes.

Documentation checklist

• Order number or transaction ID
• Purchase date
• Email address used for the purchase / My Kaspersky account
• Payment method details (last 4 digits, provider) and proof of charge if available
• Screenshot or copy of the subscription page or auto‑renewal notice (if applicable)

Common mistakes

Common errors include cancelling the wrong service (for example disabling a free product rather than stopping a paid subscription), forgetting that app‑store purchases must be cancelled through the store account, and assuming a cancellation automatically triggers a refund. Another frequent problem is contacting the wrong party - customers sometimes attempt refunds through Kaspersky when the purchase was made through a reseller or app store that controls billing. Missing or incomplete documentation (order number, purchase email) slows support and refund processing. Finally, waiting beyond the 30‑day refund window reduces the chance of a refund unless provincially required.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, order number and any support correspondence. Verify that auto‑renewal has been disabled in the account used for purchase and monitor your payment method to ensure no further charges occur. If you plan to stop using cloud services (Password Manager, Safe Kids), export user data before the subscription expires. For refunds or unresolved issues contact Kaspersky Customer Support; for app store purchases, contact the store provider. Helpful links: cancellation overview at kaspersky.ca/cancellation, app purchase help at support.kaspersky.com, and user reviews and experiences at allreviews.ca and Trustpilot.

Address

For official communications (recommended by registered mail with return receipt): Kaspersky Lab Italia S.R.L., Via Francesco Benaglia 13, 00153 Roma, Italia.