Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Keepa
2390 Central Ave
11510 Baldwin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Keepa service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Keepa: Easy Method
What is Keepa
Keepa is a browser extension and subscription service that tracks Amazon product prices, historical data, buy box statistics and other marketplace analytics. It provides both free tracking features for consumers and paid tools - like product finders, API access and alerts - aimed primarily at sellers and power users.
How to cancel Keepa
- Web (direct Keepa subscription): Sign into your Keepa account at keepa.com, go to your account or subscription settings, and choose the option shown to cancel or “do not renew.” Save or screenshot any cancellation confirmation shown on screen and keep confirmation emails after cancelling. If you cannot find a cancellation control, contact Keepa support from the account page or the FAQ/contact link and request confirmation in writing.
- App Store (Apple): If you subscribed through Apple, open Settings > tap your name > Subscriptions, find Keepa and cancel from there. Apple’s subscription management and refund process is handled by Apple, not Keepa.
- Google Play: If you subscribed through Google Play, open the Google Play Store app > Menu > Payments & subscriptions > Subscriptions, select Keepa and cancel. Refunds or disputes for Play subscriptions go through Google Play.
- Optional written notice: If you want a paper record, send a signed cancellation letter to Keepa’s postal address (2390 Central Ave, Baldwin, NY 11510, USA). Sending by registered mail (e.g., raccomandata A/R or equivalent) gives you delivery proof.
What happens when you cancel
When you cancel a paid Keepa subscription it typically stops future auto‑renewals. Access to paid features usually continues until the end of the paid billing period you already paid for; after that date your account reverts to the free feature set. Your account, historical tracking settings and data generally remain accessible under the free tier, but paid features and API access will be disabled once the paid period ends.
Cancelling does not automatically generate a refund; it only prevents future automatic charges. Keepa’s stated practice is that they do not issue refunds, so a cancellation confirmation is mainly evidence that you asked to stop renewal rather than proof of refund eligibility.
Will I get a refund?
Keepa’s policy, as reflected in multiple user reports, is to not provide refunds for monthly or annual subscription fees. Many users report that even when cancelling shortly after a renewal or immediately after being charged they were not refunded. Keepa has responded in some cases that the user’s cancellation may not have completed and that they do not issue refunds.
That said, there are limited routes outside Keepa’s stated policy: platform-managed subscriptions (Apple, Google) have their own refund channels, and you may pursue a charge dispute or refund through your bank or card issuer if you believe an unauthorized charge occurred. Under Canadian consumer protection law there is no single federal statutory right guaranteeing refunds for digital subscriptions; provincial rules vary and may affect outcomes in some circumstances.
Keepa plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (monthly) | C$27.50 | Monthly | All paid features (Product Finder, Buy Box stats, API access, alerts, etc.) |
| Premium (annual) | C$275 | Annual | All paid features (Product Finder, Buy Box stats, API access, alerts, etc.) |
Your consumer rights in Canada
Canadian consumer protection does not establish a single national right to a refund for digital subscriptions; provinces have their own rules and approaches. In many provinces, once a digital service has been accessed or the subscription period has commenced, a general cooling‑off right does not automatically apply in the same way as for some in‑store purchases. Provinces such as Quebec and British Columbia have their own consumer protection statutes that can affect specific disputes, but outcomes depend on the facts (for example, misrepresentation, unauthorized charges, or failure to deliver the promised service).
Keepa’s no‑refund approach aligns with the typical legal framework for digital subscriptions in Canada; however, if you believe a charge was unauthorized or you were misled, you can pursue remedies through the subscription platform (Apple/Google), your payment card issuer, or provincial consumer protection offices. This summary is informational and not legal advice - consult a lawyer or consumer office for case‑specific guidance.
Customer experiences
Users generally praise Keepa’s tracking and analytics capabilities - many find it very useful for monitoring Amazon prices and for seller analytics. The tool’s data depth and alerting are frequently cited as strengths.
On the other hand, several reviews and reports focus on cancellation and refund difficulties: some users say they were charged despite cancelling, and many report that Keepa will not issue refunds even when cancellation requests occur shortly after renewal. Complaints also reference delayed or limited customer service responses and frustration at being locked into auto‑renewals without refunds for unused periods.
Documentation checklist
- Account email/username used with Keepa and subscription start date.
- Screenshots or saved pages showing subscription status and any “cancel” or “do not renew” confirmation.
- Billing evidence: credit card or bank statement entries showing Keepa charges, dates and transaction IDs.
- Receipts from App Store or Google Play if subscription purchased through those platforms.
- Copies of any emails or support messages exchanged with Keepa, and dates/times.
- Proof of sent registered mail (tracking number, delivery receipt) if you mailed a cancellation letter.
Common mistakes
Users often assume cancelling in one place cancels all possible billing paths; for example, cancelling in the browser but having the subscription managed through Apple or Google means the platform will still renew. Another common mistake is not saving a cancellation confirmation or screenshots - without a record it is harder to prove you requested cancellation before renewal. Some users rely on the absence of a refund policy as a reason not to follow up; proactively keeping evidence and checking bank statements immediately after renewal helps avoid surprises.
Finally, assuming Keepa will issue refunds is risky given reported user experiences; if you need a refund, initiate the platform process (Apple/Google) or a charge dispute quickly and keep full documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct Keepa subscription) | Unlikely (Keepa states no refunds) | High - Keepa typically does not refund; proving error or misrepresentation may be required |
| Apple App Store subscription | Possible via Apple’s refund process | Medium - Apple’s review may grant a refund in some cases |
| Google Play subscription | Possible via Google Play’s refund process | Medium - Google’s refund policies and timelines apply |
| Bank / card chargeback or dispute | Possible (depends on issuer and evidence) | High - requires strong documentation and may take time |
| Written cancellation by registered mail | Does not guarantee refund (but documents cancellation request) | Low - Medium - useful as evidence of notice but not a refund mechanism |
After cancelling
After you cancel, monitor your email and bank/credit card statements to confirm no further charges occur after the current paid period ends. If you were charged after cancelling, gather the documentation checklist items and first contact the platform (Apple/Google) or your payment provider for a dispute. You can also contact Keepa support for written confirmation of cancellation; keep copies of all correspondence.
Helpful pages: Keepa main site and FAQ (keepa.com and keepa.com/faq), Apple subscription support (Manage subscriptions on iPhone or iPad), Google Play subscriptions (Cancel & manage subscriptions), and provincial consumer protection offices (for example, Consumer Protection BC and Office de la protection du consommateur (Quebec)).
Address
Keepa (postal contact): 2390 Central Ave, Baldwin, NY 11510, USA. If you send a written cancellation, consider registered mail (tracking and delivery receipt) so you have proof the message was delivered.