Cancellation service N°1 in Lithuania
Contract number:
To the attention of:
Cancellation Department – Klinio
Žalgirio g. 90‑100
09303 Vilnius
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Klinio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Klinio: Easy Method
What is Klinio
Klinio is a digital health app and subscription service that offers personalized meal plans, tracking for calories, weight and diabetes-related metrics, and optional physical product deliveries through its store. It is provided by Diabetes Solutions Ltd. and can be purchased through the Apple App Store, Google Play, or directly on Klinio’s website.
How to cancel Klinio
- If you purchased via the Apple App Store, cancel through your Apple ID subscription settings; deleting the app does not cancel the subscription. See Apple’s subscription management for guidance: Manage subscriptions on iPhone or iPad.
- If you purchased via Google Play, cancel through your Google Play subscriptions page; deleting the app does not cancel the subscription. See Google Play help: Manage, cancel, or turn off auto-renewal.
- If you purchased via Klinio’s website (web), cancel by logging into your Klinio account on the website and following the subscription or billing settings, or contact Klinio support at [email protected]. Klinio’s terms: Klinio general conditions.
- If you have a subscription that delivers physical products, cancellation is allowed at any time except within one day of the next billing cycle; missing that window means you will be charged for the upcoming cycle but service continues until the end of that cycle. See the store FAQ: Klinio store FAQ.
- Cancel at least 48 hours before the end of the current billing period to avoid automatic renewal; if you miss that window you will be billed for the next cycle and the subscription will continue through that paid period.
What happens when you cancel
When you cancel a Klinio subscription, future auto-renewals are stopped according to the channel through which you purchased (Apple, Google, or web). You typically retain access to the paid features until the end of the period you already paid for; cancellation does not usually produce immediate access loss unless a refund is issued and processed. If a refund is granted, access to the product is revoked when the refund is applied. Data you stored in the app may remain tied to your account per Klinio’s policies; if you want data deleted, request that explicitly from support or follow account settings on the website.
Will I get a refund?
Klinio’s stated policy for digital-content subscriptions is a no-refund policy except for faulty or materially not-as-described products. For digital issues, Klinio asks customers to contact support within 14 days of delivery and provide detailed evidence if requesting a refund; refunds are applied to the original payment method. For physical goods, returns are accepted within 30 days if unopened and in original packaging (shipping fee non-refundable), with a refund issued once the item and return form are received and processed. Note that many refunds or billing disputes for purchases made through Apple or Google must be dealt with via the respective store’s refund processes.
Klinio plans and pricing
| Plan | Price (CAD) |
|---|---|
| Monthly | Varies |
| Annual | Varies |
| Physical product subscription | Varies |
Your consumer rights in Canada
Canadian consumers are protected by the federal Competition Act and provincial consumer protection statutes, which require clear disclosure of auto-renewal terms and can prohibit unfair or deceptive commercial practices. If Klinio failed to clearly disclose auto-renewal or you were charged after you properly canceled, those actions could be considered an unfair practice under provincial law. For problems such as unauthorized charges, misrepresentation, failure to deliver, or poor disclosure of renewal terms, Canadian consumers may pursue remedies including chargebacks with their card issuer, filing complaints with provincial consumer protection agencies, or reporting deceptive practices to the Competition Bureau. Cooling-off periods vary by province and by type of contract; digital subscriptions often lack a statutory “five-day” right, but you should raise issues promptly to preserve remedies.
Customer experiences
User reports are mixed. Some customers praise responsive customer support that resolved unintended charges and find the app useful for tracking calories, weight, and diabetes metrics. However, many complaints describe recurring problems: being charged after cancellation or after deleting the app, difficulties canceling due to broken links or unprocessed requests, and challenges obtaining refunds. Several users report being directed to Apple/Google for disputes or being unable to get a satisfactory resolution from app support. These patterns suggest extra care in documenting cancellation attempts and monitoring billing after cancellation.
Documentation checklist
- Account email and username used with Klinio
- Date and method of purchase (Apple, Google, web) and proof of purchase or receipt
- Screenshots showing subscription status, billing dates, cancellation confirmation (if any), and transaction records
- Bank or card statement entries showing the charge(s) you dispute
- Copies of any messages or responses from Klinio support and the date/time of contact
- Tracking or return proof for physical-product returns (if applicable)
Common mistakes
Common mistakes include deleting the app instead of canceling the subscription in Apple or Google account settings (which leaves billing active), missing the minimum 48-hour cancellation window and being charged for another billing cycle, contacting the wrong support channel (e.g., emailing but having purchased through Apple or Google where refunds are handled by the store), and failing to keep records of cancellation attempts and receipts. Example: a user deletes the app assuming cancellation, is auto-renewed the next month, and lacks a cancellation confirmation to support a refund claim; another example is waiting until one day before renewal to cancel a physical-product subscription and missing the allowed cancellation window.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; Klinio’s policy defers to the store | Moderate - must use Apple subscription settings or Apple support |
| Google Play | Refunds handled by Google Play; Klinio’s policy defers to the store | Moderate - must use Google Play subscriptions or Google support |
| Klinio website (web purchase) | No general refunds for digital content except faulty/misdescribed products; goods follow 30-day return policy | Low to Moderate - cancel via account or contact Klinio support but may require escalation for refunds |
| Physical product subscription | Returns accepted within 30 days if unopened; shipping fee non-refundable | Moderate - timing restrictions apply (cannot cancel within 1 day of next billing) |
After cancelling
After you cancel, check that your subscription status on Apple, Google Play, or the Klinio web account shows “canceled” or that auto-renewal is off, and keep confirmation emails or screenshots. Monitor your bank or card statements through the next billing date to ensure no new charges occur. If you are disputing an unauthorized charge, contact your payment provider promptly to request a chargeback and submit the documentation checklist above. Useful links: Klinio general conditions at https://klinio.com/general-conditions, Klinio store FAQ at https://store.klinio.com/pages/faq, Apple subscription support at https://support.apple.com/en-ca/HT202039, and Google Play subscription support at https://support.google.com/googleplay/answer/7018481.
Address
For formal correspondence, Klinio’s corporate address is:
Diabetes Solutions Ltd., Žalgirio g. 90‑100, Vilnius, Lithuania 09303.
If you need a provable delivery method for cancellation or complaint letters, consider sending by raccomandata A/R (registered mail with return receipt) to ensure proof of delivery.