Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Krisp
2150 Shattuck Ave, Penthouse 1300
94704 Berkeley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Krisp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Krisp: Easy Method
What is Krisp
Krisp is a noise-cancellation and meeting productivity service that uses AI to remove background noise from calls, transcribe audio, and produce meeting notes and action items. It is available as a desktop and mobile app, and via integrations with conferencing platforms.
The service offers free and paid plans with different limits on minutes, transcription, storage, and advanced features like accent conversion and administrative controls for teams.
How to cancel Krisp
- Web (direct subscription): Sign in at krisp.ai, go to Account → Billing or Subscription, choose Cancel subscription and confirm. Keep the confirmation email or screenshot.
- Apple App Store (iPhone/iPad/Mac App Store purchases): Open Settings → [your name] → Subscriptions, select Krisp and tap Cancel Subscription or follow Apple’s refund/subscription help.
- Google Play (Android): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions, select Krisp and Cancel. See Google Play subscription help.
- Desktop app (if the app directs to billing): Open the Krisp app, go to Settings → Account/Billing and follow cancel instructions, or it will link you to the web flow above.
- Support / special circumstances: If you cannot cancel through the above, contact Krisp Support via their help portal at help.krisp.ai with your account email and receipt. For formal notices or arbitration requirements, send registered mail (raccomandata A/R) to the company address listed below.
What happens when you cancel
When you cancel a paid Krisp subscription purchased directly, most services continue until the end of your current billing period and then the subscription will not renew. If you cancel an in-app purchase through Apple or Google, access rules follow the app store’s subscription terms and may also continue until the end of the paid period.
Account data such as settings, transcripts and stored files are typically retained according to Krisp’s privacy policy and terms; cancelling a subscription does not necessarily delete your account or personal data. If you want data removed, request account deletion explicitly via support and download any needed files before cancelling.
Will I get a refund?
Krisp’s specific refund policy varies by purchase channel and the company’s terms. Generally, many SaaS providers do not automatically refund unused time for subscription cancellations, but exceptions can be made for technical failures, billing errors, or where required by law. If you purchased through Apple or Google, refund requests are handled by those stores and follow their policies.
In Canada you may be entitled to a refund or remedy if the service was misrepresented, defective, or the company failed to disclose automatic renewal terms. If you believe you are entitled to a refund, contact Krisp Support first, keep all receipts and correspondence, and if needed contact your card issuer to dispute the charge. Arbitration or formal notices may require registered mail - see the address below.
Krisp plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | 60 min/day noise cancellation, 2 AI notes/day, limited transcription |
| Pro (monthly) | C$21.50 | Monthly | Unlimited noise cancellation/transcription, AI notes & action items, 5 GB storage, multi‑language transcription |
| Pro (annual) | C$10.75 | Monthly (billed annually) | Same as Pro monthly but with annual billing discount (~50% off) |
| Business (monthly) | C$40.00 | Monthly | Includes Pro features + 4 hr/day accent conversion, 30 GB storage, SSO/SCIM, admin controls |
| Business (annual) | C$20.00 | Monthly (billed annually) | Same as Business monthly but with annual billing discount |
Your consumer rights in Canada
Canadian consumer protection is primarily regulated at the provincial level, and rules vary by province. In general, you have the right to clear pre‑purchase information about recurring charges, the right to cancel auto‑renewing contracts where provincial law requires, and protection from false or misleading advertising under the federal Competition Act.
If you experience unauthorized charges or a breach of advertised service levels, you can file a complaint with your provincial consumer protection office, contact the Competition Bureau for misleading practices, and dispute charges through your card issuer. Keep records of terms, receipts and correspondence to support any claims.
Customer experiences
Users commonly praise Krisp’s noise‑cancellation quality and the convenience of built‑in transcription and meeting notes, especially for remote work and noisy environments. Positive feedback often highlights improved call clarity and useful AI notes.
Negative feedback that appears in reviews and forums tends to focus on billing and cancellation frustrations (confusion over purchases made via the web versus app stores), occasional transcription errors, and the desire for clearer data‑retention and refund policies. Reading recent reviews and help threads can give a realistic expectation before cancelling.
Documentation checklist
- Account email and username used for Krisp
- Order receipt or invoice showing purchase date, amount and payment method
- Screenshots of subscription settings showing active subscription and cancellation button
- App store receipts (Apple/Google) if purchased through an app store
- Correspondence with Krisp Support (emails, ticket IDs, chat logs)
- Bank or card statement entries for the charge in question
- Preferred resolution (refund, prorated credit, account deletion) clearly stated
Common mistakes
Many people assume cancelling the desktop app is enough, but if the subscription was purchased through Apple or Google you must cancel in that respective store; otherwise charges will continue. Example: cancelling on the Krisp website while the subscription is billed through Apple will not stop Apple renewals.
Another frequent mistake is not confirming the cancellation (closing the page before clicking the final confirm) or failing to keep a confirmation screenshot or email. Users sometimes expect an immediate refund for unused time even when the provider’s policy or the store’s terms do not guarantee one.
Finally, some users assume that cancelling a subscription also deletes their account or stored transcripts; deletion often requires a separate request via support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct Krisp account) | Case‑by‑case; generally no automatic refunds, exceptions possible | Easy to Moderate |
| Apple App Store | Handled by Apple; request via Apple’s refund system | Moderate |
| Google Play | Handled by Google Play; request via Google’s refund process | Moderate |
| Email support / Live chat | Possible depending on circumstances and evidence | Moderate |
| Registered mail / arbitration | Unlikely to produce refunds quickly; for formal disputes or legal remedies | Hard |
After cancelling
After you cancel, confirm you received a cancellation confirmation (email or on‑screen message) and verify that no further charges appear on your card after the billing period. If you want to preserve transcripts, recordings or notes, download them before the subscription ends or before requesting account deletion.
Useful links: Krisp Help - https://help.krisp.ai/, Krisp Terms - https://krisp.ai/terms, Krisp Privacy - https://krisp.ai/privacy, Apple subscription/refund help - https://support.apple.com/en-ca/HT204084, Google Play refunds - https://support.google.com/googleplay/answer/2479637?hl=en, Competition Bureau (Canada) - https://www.competitionbureau.gc.ca/, Government of Canada consumer affairs - https://www.canada.ca/en/services/business/consumer-affairs.html.
Address
Krisp (as listed in Terms of Use)
2150 Shattuck Ave, Penthouse 1300, Berkeley, CA 94704, United States
If you are sending a formal notice or arbitration letter per the Terms of Use, the company’s Terms require sending such letters by registered mail (raccomandata A/R) to the address above. Keep proof of posting and delivery for your records.