Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Kure
86–90 Paul Street
EC2A 4NE London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kure service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Kure: Easy Method
What is Kure
Kure is a mobile and web app that provides guided hypnosis and mindfulness programs aimed at habit change, relaxation, sleep and behaviour support. It offers personalized 21‑day programs and in‑app one‑time content purchases, distributed through iOS (App Store), Android (Google Play) and direct subscriptions via the Kure website or app.
Subscriptions may be billed monthly or annually and are managed either through the platform you used to subscribe (Apple or Google) or via Kure’s own subscription management page when subscribed directly on the web.
How to cancel Kure
- App Store (iPhone/iPad): Cancel directly through your Apple account - open Settings on your device, tap your name > Subscriptions, find the Kure subscription and cancel. Deleting the app will not stop the subscription. For Apple refund requests, use Apple’s subscription and purchases support: Apple Subscriptions Help.
- Google Play (Android): Open the Google Play Store app > Subscriptions > select the Kure subscription > Cancel subscription. For Google refund requests and details see Google Play help: Google Play Subscriptions.
- Web / via Kure site or app (direct subscription): Sign in at Kure’s website or app and go to the "Manage My Subscription" page to cancel. If you subscribed on the website, cancellation typically takes effect at the end of the current paid term.
What happens when you cancel
When you cancel a subscription, Kure’s stated practice is that the cancellation prevents future renewals but your paid access remains until the end of the current billing period. Deleting the app does not automatically stop billing if the subscription is managed through your platform account.
Account data and any content you purchased may remain associated with your account; check Kure’s privacy policy or account settings for data‑removal options and instructions if you wish to delete your account entirely.
Will I get a refund?
Kure’s published and reported practice is that there are no automatic, general refunds - refunds are discretionary and may be granted in specific cases. Some users report Kure referencing a 14‑day refund window but also report inconsistent outcomes (full refunds refused, partial refunds offered such as 25 - 50%).
Users have had success receiving prompt refunds when customer support engages and approves a request. If you purchased via Apple or Google, those platforms have their own refund processes and may issue refunds independently of Kure’s policy. If billing continues after proper cancellation, Canadian consumers can consider chargeback requests with their bank or filing a complaint with the relevant consumer protection authority.
Kure plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑month subscription | C$24.99 | Monthly | Full access to personalized 21‑day hypnosis program (via in‑app subscription) |
| 1‑month subscription (alternative tier) | C$14.99 | Monthly | Alternate monthly access tier |
| 12‑month subscription | C$79.99 | Annual | Full year access to personalized program |
| 12‑month subscription (alternative tier) | C$99.99 | Annual | Alternate annual access tier |
| Self Love (one‑time in‑app purchase) | C$19.99 | One‑time | Self Love content pack |
| No Alcohol (one‑time in‑app purchase) | C$19.99 | One‑time | No Alcohol content pack |
| Quit Smoking (one‑time in‑app purchase) | C$19.99 | One‑time | Quit Smoking content pack |
| Weight Loss (one‑time in‑app purchase) | C$19.99 | One‑time | Weight Loss content pack |
Your consumer rights in Canada
Canadian consumer protection requires clear, accessible cancellation methods and provides remedies when services are not supplied as promised. Digital subscription services are subject to federal and provincial consumer laws; if a merchant continues billing after you properly cancel, you may have recourse through your bank (chargeback), by filing a complaint with your provincial consumer protection office, or by contacting federal consumer resources. Apple and Google also have their own refund and dispute processes which can operate independently of Kure’s policy.
Customer experiences
User reviews are mixed. Positive reports highlight soothing audio, relaxation and sleep benefits, stress reduction, and useful mindfulness guidance - some users also report improved awareness and reduced cravings. Negative reports commonly cite difficulty cancelling (charges continuing after cancellation), unexpected extra charges for add‑ons, inconsistent refund outcomes, and occasional technical issues (freezing, login problems, unresponsive support emails). Some users did not see expected weight outcomes.
Documentation checklist
- Subscription receipts (App Store/Google Play or Kure website), transaction IDs and billing dates
- Screenshots of subscription status and any "Manage My Subscription" / cancellation confirmation screens
- Copies of emails or support chats with Kure (dates and message content)
- Bank or credit card statements showing the charges
- Notes of attempted cancellation steps and dates you performed them
Common mistakes
Common errors include deleting the app instead of cancelling through the platform account, cancelling in the wrong place (for example cancelling within the app when the subscription is billed through Apple), not keeping receipts or screenshots, and assuming a cancellation will trigger an automatic refund. Another frequent mistake is waiting until after an automatic renewal to dispute charges without clear documentation of prior cancellation attempts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Refunds handled by Apple; possible but subject to Apple’s review. Kure’s own refunds are discretionary. | Moderate - must cancel via Apple account settings; users report mixed refund outcomes. |
| Google Play | Google Play can process refunds; Kure’s refunds are discretionary for web/app purchases. | Easy - cancellation via Google Play Subscriptions is straightforward. |
| Web / Kure site | Kure states refunds are discretionary; some users get partial or full refunds after contacting support. | Moderate - cancel via "Manage My Subscription"; outcomes vary and refund is not guaranteed. |
After cancelling
After you cancel, keep your documentation (receipts, cancellation confirmations and screenshots) until any disputed charges are resolved. If you need a refund, contact Kure support through the app or website first and provide your documentation; if that fails and you paid through Apple or Google, request a refund through the platform’s support channels. For persistent billing problems in Canada, consider contacting your bank to request a chargeback and/or file a complaint with your provincial consumer protection office.
Helpful links: Apple subscriptions help - https://support.apple.com/en-ca/HT202039; Google Play subscriptions - https://support.google.com/googleplay/answer/7018481?hl=en; report Apple purchases - https://reportaproblem.apple.com/; Government of Canada consumer info - https://www.competitionbureau.gc.ca.
Address
KURE LTD, 86 - 90 Paul Street, London EC2A 4NE, United Kingdom