Cancellation Kure: Easy Method

What is Kure

Kure is a mobile and web app that provides guided hypnosis and mindfulness programs aimed at habit change, relaxation, sleep and behaviour support. It offers personalized 21‑day programs and in‑app one‑time content purchases, distributed through iOS (App Store), Android (Google Play) and direct subscriptions via the Kure website or app.

Subscriptions may be billed monthly or annually and are managed either through the platform you used to subscribe (Apple or Google) or via Kure’s own subscription management page when subscribed directly on the web.

How to cancel Kure

• App Store (iPhone/iPad): Cancel directly through your Apple account - open Settings on your device, tap your name > Subscriptions, find the Kure subscription and cancel. Deleting the app will not stop the subscription. For Apple refund requests, use Apple’s subscription and purchases support: Apple Subscriptions Help.
• Google Play (Android): Open the Google Play Store app > Subscriptions > select the Kure subscription > Cancel subscription. For Google refund requests and details see Google Play help: Google Play Subscriptions.
• Web / via Kure site or app (direct subscription): Sign in at Kure’s website or app and go to the "Manage My Subscription" page to cancel. If you subscribed on the website, cancellation typically takes effect at the end of the current paid term.

What happens when you cancel

When you cancel a subscription, Kure’s stated practice is that the cancellation prevents future renewals but your paid access remains until the end of the current billing period. Deleting the app does not automatically stop billing if the subscription is managed through your platform account.

Account data and any content you purchased may remain associated with your account; check Kure’s privacy policy or account settings for data‑removal options and instructions if you wish to delete your account entirely.

Will I get a refund?

Kure’s published and reported practice is that there are no automatic, general refunds - refunds are discretionary and may be granted in specific cases. Some users report Kure referencing a 14‑day refund window but also report inconsistent outcomes (full refunds refused, partial refunds offered such as 25 - 50%).

Users have had success receiving prompt refunds when customer support engages and approves a request. If you purchased via Apple or Google, those platforms have their own refund processes and may issue refunds independently of Kure’s policy. If billing continues after proper cancellation, Canadian consumers can consider chargeback requests with their bank or filing a complaint with the relevant consumer protection authority.

Kure plans and pricing

Your consumer rights in Canada

Canadian consumer protection requires clear, accessible cancellation methods and provides remedies when services are not supplied as promised. Digital subscription services are subject to federal and provincial consumer laws; if a merchant continues billing after you properly cancel, you may have recourse through your bank (chargeback), by filing a complaint with your provincial consumer protection office, or by contacting federal consumer resources. Apple and Google also have their own refund and dispute processes which can operate independently of Kure’s policy.

Customer experiences

User reviews are mixed. Positive reports highlight soothing audio, relaxation and sleep benefits, stress reduction, and useful mindfulness guidance - some users also report improved awareness and reduced cravings. Negative reports commonly cite difficulty cancelling (charges continuing after cancellation), unexpected extra charges for add‑ons, inconsistent refund outcomes, and occasional technical issues (freezing, login problems, unresponsive support emails). Some users did not see expected weight outcomes.

Documentation checklist

• Subscription receipts (App Store/Google Play or Kure website), transaction IDs and billing dates
• Screenshots of subscription status and any "Manage My Subscription" / cancellation confirmation screens
• Copies of emails or support chats with Kure (dates and message content)
• Bank or credit card statements showing the charges
• Notes of attempted cancellation steps and dates you performed them

Common mistakes

Common errors include deleting the app instead of cancelling through the platform account, cancelling in the wrong place (for example cancelling within the app when the subscription is billed through Apple), not keeping receipts or screenshots, and assuming a cancellation will trigger an automatic refund. Another frequent mistake is waiting until after an automatic renewal to dispute charges without clear documentation of prior cancellation attempts.

Comparative recap

After cancelling

After you cancel, keep your documentation (receipts, cancellation confirmations and screenshots) until any disputed charges are resolved. If you need a refund, contact Kure support through the app or website first and provide your documentation; if that fails and you paid through Apple or Google, request a refund through the platform’s support channels. For persistent billing problems in Canada, consider contacting your bank to request a chargeback and/or file a complaint with your provincial consumer protection office.

Helpful links: Apple subscriptions help - https://support.apple.com/en-ca/HT202039; Google Play subscriptions - https://support.google.com/googleplay/answer/7018481?hl=en; report Apple purchases - https://reportaproblem.apple.com/; Government of Canada consumer info - https://www.competitionbureau.gc.ca.

Address

KURE LTD, 86 - 90 Paul Street, London EC2A 4NE, United Kingdom