Cancellation Lasta: Easy Method

What is Lasta

Lasta is a subscription-based health and weight-management app that offers guided workouts, meal plans, trackers and CBT-based coaching delivered via mobile apps and a web interface. Access to premium features requires an active paid subscription through the app stores or directly via Lasta’s website.

How to cancel Lasta

• App Store (iOS) - Open Settings → tap your Apple ID → Subscriptions → find Lasta → tap Cancel Subscription and confirm. Your access remains until the end of the billing cycle.
• Google Play (Android) - Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → find Lasta → tap Cancel Subscription and confirm. Your access remains until the end of the billing cycle.
• Web / Website purchase - In the Lasta app or website: log in → tap the Profile icon → Profile Card → Manage My Membership → Cancel Subscription. Alternatively use the website chatbot and select "Manage My Subscription" → "Cancel my subscription".
• Important notes - Deleting the app does not cancel the subscription; you must follow one of the formal cancellation methods above. To avoid automatic renewal, cancel at least 24 hours before your next billing date.

What happens when you cancel

When you cancel, Lasta will stop future automatic renewals for that subscription. You will typically retain access to premium features until the end of the current paid billing cycle; after that date your subscription will not renew. Cancelling through your device’s store stops future charges from that store; cancelling via the website stops future charges from website-managed payments. Deleting the app from your device does not cancel billing.

Will I get a refund?

General policy: fees paid through the website or mobile apps are generally non-refundable unless stated otherwise or required by law. App Store and Google Play refunds generally follow the respective store policies and must be requested through those stores.

Website exceptions: if you did not receive access to the service within 14 days of purchase you may request a full refund by contacting Lasta support. If you received a faulty product and it is not fixed within 14 days after notifying support, you may be eligible for a full or partial refund. For personalized weight‑management plans there is a voluntary refund condition: if you contact support within 30 days and you can show you followed the plan for at least 14 consecutive days (with proof such as app screenshots), you may be eligible for a refund; alternate notes cite a 30‑day contact window with 15 days of program use in some support documentation. Policies do not explicitly set out Canadian statutory cooling‑off rights.

Lasta plans and pricing

Your consumer rights in Canada

Lasta’s publicly stated policies do not explicitly reference Canadian statutory cooling‑off or refund rights. Canadian consumers generally rely on the merchant’s stated refund policy and on protections offered by their payment provider or bank for unauthorized charges. If you encounter unauthorized billing or cancellation difficulties, consider contacting your credit card or bank to dispute the charge and consider filing a complaint with provincial consumer protection authorities or the Competition Bureau for advice on next steps.

Customer experiences

User reports are mixed. Many users praise Lasta for short, adaptable workouts, variety (chair yoga, Tai Chi), and responsive, supportive customer service in successful cases. However, multiple complaints appear in public forums and complaint databases describing difficulty cancelling subscriptions and unexpected recurring charges; some users report having to dispute charges with their banks or seek external complaints when cancellations were not acknowledged.

Documentation checklist

• Purchase receipts or order confirmations (in-app or email)
• Screenshots of your active subscription in App Store / Google Play or Lasta account pages
• Bank or card statements showing charges and dates
• Copies of emails, chat transcripts or chatbot records with Lasta support
• Dates and times of cancellation attempts and any confirmation messages
• If seeking a voluntary refund for a personalized plan: app screenshots proving you followed the plan for the required consecutive days
• If mailing cancellation: certified mail receipt or tracking number as proof of delivery

Common mistakes

Common errors include deleting the app and assuming the subscription was cancelled (it is not), cancelling too close to the next billing date (cancel at least 24 hours before renewal), attempting to cancel through the wrong channel (for store subscriptions you must cancel through Apple or Google Play rather than Lasta's website), and failing to keep receipts or screenshots that support refund or dispute requests. Not keeping records of cancellation attempts makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, keep copies of confirmation messages and proof of the cancellation method used. If the charge was through Apple or Google and you need a refund, request it through the appropriate store support channels: Apple Subscriptions support and Google Play subscriptions support. For website purchases or to contact Lasta directly use their support/contact page (for example, Lasta support), and keep records of all communications. If you are charged after cancellation or cannot resolve a dispute with Lasta, contact your bank or credit card provider to dispute the charge and consider filing a complaint with provincial consumer protection authorities or the Competition Bureau: Competition Bureau. If sending a written cancellation, send it by certified mail and keep the proof of delivery.

Address

Lasta Inc., Attn: Customer Service, 8480 Honeycutt Road, Suite 200, Raleigh NC 27615, United States of America