Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Lastpass
125 High Street, Suite 220
02210 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lastpass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Lastpass: Easy Method
What is Lastpass
LastPass is a password manager that stores and autofills login credentials, generates strong passwords, and offers security tools such as dark-web monitoring and a security dashboard. It is offered in several personal and business plans and can be used via browser extensions and mobile apps.
How to cancel Lastpass
- Web (direct via LastPass account): Sign in to your LastPass vault, open My Account → Account Settings, and cancel automatic renewal at least 30 days before the subscription term ends. If you have trouble, contact LastPass support to request cancellation for Premium or Families accounts. Reference: LastPass Terms (personal).
- Google Play (Android): Open the Google Play app → Menu → Subscriptions → select LastPass → Cancel. Google will show the date your premium access ends. (Steps based on standard Google Play subscription management practices.)
- App Store (iOS): Cancel via your Apple ID subscription settings in the App Store or Apple’s subscription management. LastPass does not publish iOS-specific cancellation steps; Apple’s standard subscription cancellation applies.
What happens when you cancel
After you cancel automatic renewal, your paid features remain active until the end of the current billing cycle. At the end of the cycle your account will downgrade to the LastPass free tier, which retains basic vault access and stored credentials but removes premium features such as dark-web monitoring, emergency access, and priority support. You will still have access to your stored passwords and vault data unless you choose to delete your account.
Will I get a refund?
LastPass generally states it does not provide prorated or partial refunds for unused time, unless required by law. Under LastPass Business Terms there is a specific exception: if LastPass discontinues a provided service, they may issue a pro‑rata refund for unused prepaid fees. User reports are mixed - some customers have received prorated refunds while others were denied and advised refunds are not available per the terms. If you believe a renewal was unfair or not properly disclosed, you can contact LastPass support and, if necessary, dispute the charge with your bank or card issuer.
Lastpass plans and pricing
| Plan | Price (CAD) | Billing | Key features |
|---|---|---|---|
| Premium (Individual) | C$4.25 | Monthly (billed annually) | Cross-device access, dark web monitoring, security dashboard, emergency access |
| Families | C$5.50 | Monthly (billed annually) | Up to 6 Premium accounts, shared folders, family manager dashboard |
| Teams | C$5.50 | Monthly (billed annually) | Team-focused features for small teams (up to 50 users) |
| Business | C$9.00 | Monthly (billed annually) | Business admin controls, SSO, MFA, advanced security policies |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of auto-renewal, cancellation, and refund terms. If you were not clearly notified of an automatic renewal or the cancellation process, provincial statutes and the Competition Act may provide remedies, including refunds or enforcement actions. If you suspect the renewal or cancellation was handled unfairly, keep documentation, contact LastPass support first, and consider a dispute with your payment provider or a complaint to your provincial consumer protection office.
Customer experiences
User reviews are mixed. Positive feedback (for Canadian users) highlights the convenience of password management, cross-device support, and useful free-plan features like basic security monitoring. Negative feedback - visible on review platforms - frequently mentions problems with customer support responsiveness, difficulty obtaining refunds, unanticipated auto-renewal charges, occasional account access issues, and interface bugs. These mixed reports mean outcomes can vary: many cancellations proceed smoothly, while others have required persistence or payment disputes.
Documentation checklist
- Account email and username associated with LastPass
- Order or subscription confirmation (receipt) and billing date
- Screenshot of the renewal charge on your card or bank statement
- Which storefront was used (LastPass direct, Google Play, Apple App Store)
- Any support tickets or correspondence with LastPass
- Payment method details (last 4 digits) to help your bank if you dispute a charge
Common mistakes
Common pitfalls include cancelling too late (many users miss the 30‑day recommended window for direct cancellations), assuming account deletion cancels billing (deleting a vault or app does not always stop renewals through app stores), and contacting the wrong support channel (billing charged by Google/Apple must be managed through those providers). For example, a user who deleted their LastPass app but didn’t cancel the subscription in their Apple or Google account continued to be billed because the subscription remained active with the store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (LastPass account) | No prorated refunds generally (exceptions possible via support) | Moderate - cancel via Account Settings; contact support if needed |
| Google Play (Android) | Depends - Google’s refund policies apply; LastPass TOS indicates no prorated refunds | Easy - cancel through Google Play subscriptions |
| App Store (iOS) | Depends - Apple’s refund and subscription policies apply; LastPass itself generally does not issue prorated refunds | Easy - cancel via Apple ID subscription management |
After cancelling
Keep copies of confirmation emails and screenshots showing the cancellation and the date your paid access will end. If you need support, start with LastPass support and include your documentation; for billing through Google or Apple, use their subscription support pages. If a disputed renewal charge remains after trying support, contact your bank or card issuer to request a chargeback and consider filing a complaint with your provincial consumer protection office. Useful references: LastPass Terms (personal) at lastpass.com, and LastPass Business Terms at lastpass.com (business).
Address
Attn: Data Protection Officer, c/o LastPass Legal, LastPass, 125 High Street, Suite 220, Boston, MA 02210