Cancellation Launchpass: Easy Method

What is Launchpass

Launchpass is a service that helps creators, communities, and organisations sell access to membership spaces (for example, private Slack or Discord groups) and manage members, offers, and payments through integrations such as Stripe.

It offers a free tier for basic member management and a paid Premium tier that adds Stripe-based paid offers, trials, coupons, multi-tier support, branding, analytics and priority support.

How to cancel Launchpass

• Sign in to your Launchpass admin dashboard at launchpass.com, go to your account or billing settings, and look for the subscription or plan cancellation option; follow the on-screen prompts to stop auto-renewal.
• If you cannot cancel from the dashboard or need assistance, open a support request via the Launchpass contact/support page (Launchpass contact) and include your account email, subscription details, and receipts.
• If Launchpass billing was processed through Stripe and you manage payments there, check your Stripe dashboard or receipts and cancel any linked auto-payments or subscriptions from your Stripe account as well.

What happens when you cancel

Cancellation typically stops future automatic billing; whether access ends immediately or at the end of your current paid period depends on the timing and Launchpass settings. Many SaaS services allow use until the paid period expires, but confirm in your account or with support.

Your account data, members list and offer history may remain on Launchpass for a period set by their data-retention policy. Because retention policies vary, export any member lists, transaction receipts and campaign data you need before or immediately after cancelling.

Will I get a refund?

Launchpass does not publish a universal automatic refund policy; refunds are typically handled case-by-case and at the provider's discretion. Routine pro-rated or partial-period refunds are not guaranteed. If you believe you qualify for a refund (for example, billing errors or double charges), contact Launchpass support with proof (receipts, timestamps, screenshots).

If your payment was processed by Stripe or your card issuer, any reversal or chargeback may be subject to Stripe or bank policies and processing fees. For a disputed transaction you may also contact your card issuer to ask about a charge dispute, but use this only after attempting to resolve the issue with Launchpass support.

Launchpass plans and pricing

Note: Launchpass pricing is published in USD only; there are no fixed CAD prices. The CAD amount you are charged depends on your Stripe account currency settings and the exchange rate at the time of billing.

Your consumer rights in Canada

As a Canadian consumer you are protected by federal and provincial consumer-protection laws that prohibit unfair practices and deceptive representations. You have the right to clear pre-purchase pricing and terms, and you may file complaints about fraudulent or misleading practices with the Competition Bureau or your provincial consumer protection office.

If you were billed in error, you can contact your card issuer to dispute a charge, and you may also seek remedies through provincial small-claims courts for unresolved monetary disputes. For digital subscriptions, statutory cancellation or cooling-off periods are limited, so keep records and act promptly if you need to dispute a charge.

Customer experiences

User reports are mixed: many customers value the simple free tier and direct Stripe integration, while others report friction when trying to find cancellation steps or when seeking refunds. Common positive notes cite ease of setting up paid offers; common negatives mention delays in support responses and the variability of refund outcomes.

Because billing is in USD and converted by Stripe, Canadian users sometimes note differences between expected and actual CAD charges due to exchange rates and card issuer fees.

Documentation checklist

• Account email and username
• Subscription plan name, start date and billing cycle
• Receipts or invoices from Launchpass and Stripe
• Screenshots of billing entries and relevant dashboard pages
• Exported member lists and any content you need to retain
• Correspondence with support (timestamps and message copies)

Common mistakes

One common mistake is assuming cancelling in one place cancels all billing: if payments were authorised through Stripe or another connected payment gateway, you may also need to cancel or check subscriptions there to stop charges.

Another frequent issue is not exporting member or transaction data before cancellation and then losing access. Users also sometimes assume they will automatically receive a pro-rated refund - always confirm refund policy before cancelling.

Comparative recap

After cancelling

After you cancel, confirm the cancellation by saving any on-screen confirmation and retaining final invoices or confirmation emails. Immediately export member lists, transaction histories and any content you need to preserve.

Useful links: Launchpass homepage (launchpass.com), Launchpass contact/support page (Launchpass contact), Stripe help on refunds and disputes (Stripe support), and Government of Canada consumer-protection information (Canada consumer protection).

Address

If you need a mailing address for formal correspondence, SlackPass, Inc. (operator of Launchpass) is listed as:

SlackPass, Inc. 2700 Decatur St, Decatur Point #358 Denver, CO 80211 United States

For account-specific questions or to request cancellation confirmation and refund consideration, use the Launchpass contact/support channels rather than postal mail for faster response.