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I hereby notify you of my decision to terminate the contract relating to the Ledger service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ledger: Easy Method
What is Ledger
Ledger is a company that provides hardware wallets and related digital asset services to help users securely store and manage cryptocurrencies. Its product line includes physical devices (e.g., Nano hardware wallets) and services such as Ledger Live (the management app) and Ledger Recover (an optional subscription service for seed recovery). Ledger sells products through its shop and partners and operates under vendor terms (Global-e) for certain regional sales.
How to cancel Ledger
- Ledger Recover subscription via Ledger Live: open the Ledger Live app, go to the "My Ledger" section, complete any required identity verification, and cancel the subscription there - cancellation stops future charges but remains active until the end of the current billing period. See Ledger Recover.
- Ledger Recover purchased via a redeem code: follow the cancellation instructions provided with the redeem code purchase to stop future charges; consult the redeem code terms for details. See redeem code terms.
- Hardware wallet purchases: for orders placed through Ledger’s Global-e vendor, you may exercise the 14‑day statutory right of withdrawal (cancel without reason) within 14 days of receipt; follow the returns procedure on the shop/terms page to request the refund and return the product. See Shop Terms & Conditions.
- If you prefer, you can exercise the right of withdrawal by email or by registered letter (for example, with proof of delivery) using the vendor contact details or the withdrawal form if provided.
What happens when you cancel
When you cancel a subscription, future recurring charges are stopped. The service typically remains active until the end of the paid billing period; canceling does not normally produce a prorated refund for unused time unless Ledger expressly agrees. For hardware returns under the 14‑day withdrawal, once Ledger (or the vendor) is notified and the product returned under their policy, you will be refunded in line with their terms. Data associated with your Ledger account and device remains subject to Ledger’s privacy and data policies - cancelling a paid service does not automatically delete account data unless you take separate steps per the privacy controls.
Will I get a refund?
Refunds depend on the product and timing. For Ledger Recover subscriptions and redeem-code subscriptions, payments are generally non-refundable once the 14‑day withdrawal period has passed and Ledger does not typically issue prorated refunds on mid‑term cancellations, except where required by law or expressly agreed. For redeem codes or bundled offers purchased online, you retain a 14‑day statutory withdrawal right in Canada; if you cancel within 14 days you should receive a full refund and the vendor must process it within 14 days of being informed. For hardware products bought via Global-e, Canadian consumers have a 14‑day right of withdrawal entitling them to a full refund (including delivery cost where applicable) if exercised under the stated terms.
Ledger plans and pricing
| Plan / Product | Price (CAD) | Notes |
|---|---|---|
| Ledger Recover (subscription) | Varies | Pricing not publicly available in CAD for 2024/2025; cancel via Ledger Live. |
| Ledger hardware wallets (Nano series) | Varies | Retail prices available at shop and partner stores; check local retailers for CAD pricing. |
| Redeem code / bundled offers | Varies | Subject to separate terms; 14‑day withdrawal applies for Canadian consumers. |
Your consumer rights in Canada
Canadian consumers have a statutory 14‑day right of withdrawal for certain online purchases, and Ledger’s Global-e terms confirm honoring that right for hardware purchases made through the shop. For digital services such as subscriptions, the 14‑day cooling‑off period applies unless you explicitly consent to immediate service performance; if you consented and the service was fully performed during the period, you may forfeit the right to withdraw. When you validly exercise the withdrawal right, the vendor must process refunds within 14 days of notification.
Customer experiences
User reviews are mixed. Many users report positive experiences with Ledger’s hardware and the Ledger Live app, praising security and support and saying the solution offers peace of mind for crypto storage. Other customers report negative experiences such as perceived forced obsolescence, reduced support for older operating systems, battery or performance issues on some devices, and frequent scams or impersonators attempting to target users. These varied reports indicate generally strong security and UX for many users, while highlighting support, device longevity, and scam awareness as recurring concerns.
Documentation checklist
- Order number and purchase receipt; account email; proof of identity (if required for subscription cancellation); date of receipt (for 14‑day withdrawal); copy of any redemption code or terms; communication logs (emails) if you contacted support; use registered mail or email evidence if you send a formal withdrawal notice.
Common mistakes
Common mistakes include assuming cancellation gives an immediate prorated refund - Ledger typically only stops future charges and services continue until the paid period expires. Another frequent error is not completing required identity verification in Ledger Live before attempting to cancel certain services, which can delay cancellation. Some buyers miss the 14‑day withdrawal window for returns or forget to keep proof-of-delivery when returning hardware, which can complicate refunds. Finally, users sometimes fall prey to impersonation scams claiming to help with cancellations - always use official Ledger app or shop pages and verify URLs.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Ledger Live - Ledger Recover subscription | No prorated refund by default; stops future charges, active until period end; refunds only if legally required or expressly agreed. | Low - Medium (requires Ledger Live access and identity verification) |
| Redeem code subscription | No prorated refund by default; 14‑day withdrawal applies if within statutory period; otherwise non-refundable. | Low (follow redeem code terms and vendor instructions) |
| Hardware product return (Global‑e) | Full refund if returned within 14 days (including delivery when applicable); processed within 14 days of notice. | Low - Medium (must return product in required condition and follow returns process) |
After cancelling
After you cancel, verify that recurring charges have stopped by checking your payment method statements and Ledger Live subscription status. If you cancelled under the 14‑day withdrawal, keep proof of your cancellation notice and shipping/tracking until the refund posts. For more details and the governing terms, consult Ledger’s Recover terms and shop terms: Ledger Recover terms, Ledger Recover overview, and Redeem code terms. If you have support questions, use the official Ledger support channels listed on their site and beware of impersonation scams; users report scam attempts impersonating Ledger support.
Address
Ledger Trust Services - 1, rue du Mail, 75002 Paris, France