Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Life360
1900 S. Norfolk Street, Suite 310
94403 San Mateo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Life360 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Life360: Easy Method
What is Life360
Life360 is a location‑sharing and family‑safety service that provides real‑time location, place alerts, driving reports, crash detection and related safety features via mobile apps and web. It offers free basic functionality and several paid subscription tiers that add location history, extended alerts, roadside assistance and identity/stolen‑device protections.
How to cancel Life360
- On iOS (App Store): Open the Life360 app → Settings → Account → Cancel Membership → you will be redirected to the Apple App Store → select Life360 → Cancel Subscription (or Cancel Free Trial if within a 7‑day trial). For details see Life360 support.
- On Android (Google Play): Open the Life360 app → Settings → Account → Cancel Membership → you will be redirected to Google Play → select Life360 → Cancel Subscription (or choose Pause Payments if offered). See Life360 support.
- On the Web (Life360.com): Log in to your account → Manage Membership → Cancel Subscription. Only the subscriber who purchased the plan can cancel; if another Circle member purchased, that person must cancel. See Life360 support.
- Important: deleting the app or your Life360 account does not cancel a subscription charged through Apple or Google - you must cancel through the original purchase method. See Life360 support - subscriptions.
What happens when you cancel
When you cancel a paid Life360 subscription, your paid features generally remain active until the end of the current billing period; after that you will revert to the free tier. Your account and Circle data remain in place unless you explicitly delete your Life360 account. Cancelling prevents future automatic renewals but does not automatically remove historical location data; to remove account data you must follow Life360’s data or account deletion procedures within the app or web settings.
Will I get a refund?
Life360’s published policy states there are no refunds (pro‑rata or otherwise) for unused time on subscriptions, except where local law requires otherwise. Hardware bought directly from Life360 (for example, Tile or Pet GPS) may be returned within 30 days of delivery in original condition for a full refund, subject to regional exceptions. For Life360’s Terms of Service see Terms of Service, and for hardware returns see Item returns.
Life360 plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Silver | USD $5.49 | Monthly (in USD) | 2 Places, 2 days Location History, Crash Detection, Family Driving Summary, Data Breach Alerts, SOS Help Alerts |
| Gold | USD $15.99 | Monthly (in USD) | All Silver, plus 30 days Location History, Unlimited Place Alerts, Individual Driver Reports, Crash Detection with dispatch support, 24/7 Roadside Assistance, ID Theft protection, Stolen Phone and Fund Protection |
| Platinum | USD $24.99 | Monthly (in USD) | All Gold, plus increased coverage - $1M Stolen Fund Reimbursement, 50 miles of towing, $500 Stolen Phone protection, Travel & Medical Support |
Note: the in‑app listing accessible from a Canadian App Store appears to show prices in USD. Exact Canadian dollar (CAD) pricing was not confirmed from available sources; to see precise CAD amounts check the App Store or Google Play on a Canadian device or contact Life360 support.
Your consumer rights in Canada
Under Canadian consumer protection frameworks, certain statutory rights may apply to hardware and digital services; for example, hardware often has implied warranties, commonly considered up to roughly two years for defects depending on province and circumstances. Canada does not provide a general 14‑day “cooling‑off” right for digital subscription services as the EU/UK do, so Life360’s no‑refund policy for unused subscription time may stand unless a provincial law, card‑issuer policy or specific consumer protection provision requires otherwise. If you believe provincial law protects you, consider contacting your provincial consumer protection office or seeking advice before or after cancelling.
Customer experiences
User reports on public review sites are mixed. Positive comments frequently note timely safety notifications (for example, accident alerts) and longstanding satisfaction with core safety and location features. Negative feedback commonly raises complaints about location accuracy (late or incorrect “arrived/left” alerts), app instability, and unsatisfactory customer support - users report difficulty reaching helpful human support and problems with rebilling or cancelling. These experiences suggest verifying subscription cancellation and checking billing statements after canceling.
Documentation checklist
- Account email and username used with Life360.
- Receipt or proof of purchase (App Store/Google Play receipt or Life360 order confirmation).
- Subscription ID or plan name and billing period.
- Dates and copies (screenshots) of cancellation attempts and any support communications.
- If sending a written cancellation, keep a registered‑mail receipt (proof of delivery).
Common mistakes
Users commonly assume deleting the app stops billing - it does not; subscriptions bought through Apple or Google must be cancelled through those stores. Another frequent error is cancelling the wrong account (for example cancelling a Circle member who did not purchase the subscription), which leaves the paying account active. Expecting a prorated refund is another typical mismatch with Life360’s stated policy - unless local law requires otherwise, refunds are generally not provided for unused time.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS - App Store cancellation | Refunds handled by Apple; Life360 policy states no refunds. Apple may consider refund requests. | Low (manage via App Store subscriptions) |
| Android - Google Play cancellation | Refunds handled by Google/Play; Life360 policy states no refunds. Google may consider refund requests. | Low (manage via Google Play subscriptions) |
| Web - Life360.com (subscriber must cancel) | Life360 policy: no refunds for unused time except where required by law. | Medium (must be the subscribing account) |
| Registered mail / written notice | Unlikely to change refund outcome; provides a delivery record if disputing billing. | Medium - High (formal process; may require follow up) |
After cancelling
After you cancel, check your App Store / Google Play / bank statements for continued charges and confirm the subscription status in the store’s subscription settings. Keep copies of cancellation confirmations and any correspondence. If you need to dispute a charge, contact Apple or Google for purchases made through their stores, or your card issuer for direct charges. For help pages see Life360’s cancellation support at Cancel My Membership and Life360’s Terms at Terms of Service.
Address
Life360
1900 S. Norfolk Street, Suite 310
San Mateo, CA 94403
United States of America
If you prefer a written cancellation with proof of delivery, send it by registered mail (raccomandata A/R) and retain the postal receipt for your records.