Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Listening.Io
880 Harrison St
94107 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Listening.Io service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Listening.Io: Easy Method
What is Listening.Io
Listening.Io (Listening App Inc.) is a subscription service that converts text (PDFs, websites, EPUB/MOBI, etc.) into spoken audio using multiple voices and speeds, accessible via a web app and mobile apps on Apple and Google platforms. It offers monthly and annual plans billed in USD and provides features such as unlimited listening and a selection of voices and accents.
How to cancel Listening.Io
- Web: Sign in at app.listening.com/app or app.listening.com/app/plan, open Settings or the Plan page, and click the "Cancel Subscription" button to stop renewal.
- iOS (App Store) or Android (Google Play): Open the subscription management area in the App Store (Apple) or Google Play (Google) and cancel the Listening subscription there - these platforms handle cancellations and refunds for in‑app purchases.
- If you want a web‑purchase refund after cancellation, email support@listening.com with subject "Refund Request" and include your account email, transaction date, and receipt.
What happens when you cancel
Cancelling stops future automatic renewals. For paid subscriptions you typically retain access to Listening.Io features until the end of the current billing period you already paid for. Cancellation does not necessarily delete your account or uploaded content; Listening may retain account data according to its policies, so export or save anything you need before cancelling if you want a local copy.
Will I get a refund?
Listening offers a 30‑day refund window from your most recent payment for web purchases; if you request a refund within that period the support team will review eligibility and, if approved, issue refunds to the original payment method (processing is described as taking about 5 - 7 business days). Purchases made through the App Store or Google Play must use the respective platform’s refund process - Apple or Google handles those requests. Note that Canadian consumer protection laws may provide additional rights beyond the stated policy.
Listening.Io plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Website - Monthly | USD 12.99 (≈ C$17.50) | Monthly | Unlimited listening, up to 4× speed, multiple formats (PDF, websites, MOBI, EPUB), 20+ voices and accents |
| Website - Yearly | USD 39.00 (≈ C$52.65) | Annual | Same as above, billed yearly |
| App Store - Monthly (lowest tier) | USD 17.99 (≈ C$24.30) | Monthly | Unlimited Listening |
| App Store - Yearly (one example) | USD 39.99 (≈ C$54.00) | Annual | Unlimited Listening |
Your consumer rights in Canada
Under Canadian consumer protection laws you generally have rights to refunds or remedies when digital services are defective, not as described, or billing continues after cancellation; these statutory rights can override contractual limits. If Listening fails to honor an eligible refund or continues billing after you cancel, you may file complaints with provincial consumer protection agencies or the Competition Bureau, or pursue remedies in small claims court. Purchases made through Apple or Google are also subject to those platforms’ processes and protections in Canada.
Customer experiences
Public reviews show a mixed picture. Many reviewers on Trustpilot and discussions on Reddit report problems such as app glitches, difficulty cancelling, delayed or no responses from support, and unexpected charges after cancellation. Some users eventually received reimbursement after persistent follow‑up. These reports suggest that while the published policies provide refund and cancellation routes, customer experiences vary in responsiveness and timeliness.
Documentation checklist
- Account email and username
- Receipt/order confirmation or App Store/Google Play purchase history
- Screenshots showing subscription status or cancellation confirmation
- Dates of charges and transaction IDs (from bank or card statement)
- Copies of emails sent to support and any replies
Common mistakes
Common errors include cancelling in the Listening web app but forgetting to cancel an App Store/Google Play subscription (or vice versa), assuming cancellation is immediate without checking the billing period, not saving a confirmation or receipt, and missing the 30‑day refund window for web purchases. For App Store/Google Play purchases, contacting Listening support instead of following Apple/Google’s refund process can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (app.listening.com) | Possible within 30 days via support@listening.com; if approved, refunded to original method (≈5 - 7 business days) | Medium - policy exists but some users report delays or limited responses |
| iOS (App Store) | Handled by Apple through the App Store refund process | Medium - subject to Apple’s review and outcome; user experiences vary |
| Android (Google Play) | Handled by Google Play through its refund process | Medium - subject to Google’s review and outcome; user experiences vary |
After cancelling
After you cancel, keep documentation of the cancellation and monitor your bank or card statement for any unexpected charges. If you paid on the web and want a refund, email support@listening.com with the subject "Refund Request" and include the checklist items above. For App Store or Google Play purchases, follow the respective platform’s refund flow. If you cannot resolve a billing or refund issue with Listening, consider contacting your card issuer about unauthorized charges and, if needed, file a complaint with your provincial consumer protection office or the Competition Bureau. Helpful Listening pages: Cancel Your Subscription, Refund Policy, and Terms of Service. Public feedback can be seen on Trustpilot and community threads such as Reddit.
Address
The Listening App Inc., 880 Harrison St, San Francisco, CA 94107, USA