Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Livebarn
1010 Sainte‑Catherine Street West, Suite 1100
H3B 5L1 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Livebarn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Livebarn: Easy Method
What is Livebarn
LiveBarn is a subscription service that provides live and on‑demand video streaming of amateur and youth sports events (primarily hockey) across Canada and the U.S. It offers multi‑camera streams, highlights, and cloud video‑on‑demand (VOD) access tied to a user account and billed on a monthly or annual schedule.
How to cancel Livebarn
- Sign in to your LiveBarn account in a web browser (cancellations cannot be completed in the iOS or Android apps).
- Open Profile, locate the subscription area, and choose Cancel (Profile > Cancel).
- After cancellation you should receive an auto‑generated confirmation email at your account email address; keep this as proof.
- If you want an extra paper trail or disputes later, consider also sending a written cancellation via registered mail (see Address at the end) and keep the registered‑mail receipt as evidence.
What happens when you cancel
Cancelling your LiveBarn subscription stops future auto‑renewals but does not necessarily end current access immediately. If you cancel before the next billing date, your account will remain active until the end of the paid billing cycle. If you cancel on or after your billing date, you will still be charged for that current cycle and retain access until the cycle ends. LiveBarn maintains its stated practice of sending an automated cancellation confirmation email when the cancellation is completed via the website.
Will I get a refund?
LiveBarn’s published policy and Terms of Use state that fees are non‑refundable; the FAQ and Terms both confirm subscriptions are non‑refundable and that cancelling mid‑cycle does not trigger a refund. However, statutory consumer protections in Canada may create limited exceptions in some provinces or circumstances. If you believe you are entitled to a refund under applicable provincial or federal consumer‑protection rules, you may raise that claim with LiveBarn and, if necessary, with your provincial consumer protection authority or a payment provider.
Livebarn plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Base Plan - Monthly | C$27.95 | Monthly | Live stream unlimited video; access VOD past 30 days; share 30‑second highlights; tag highlights; download/save 30 hrs video/month; order Player Analysis |
| Base Plan - Annual | C$20.95 /mo (C$251.40/year) | Annual | Same as Monthly, plus ~25% savings |
| Premium Plan - Monthly | C$37.95 | Monthly | All Base features plus extra features; download/save 30 hrs video/month; order Player Analysis |
| Premium Plan - Annual | C$28.95 /mo (C$347.40/year) | Annual | Same as Premium Monthly, plus ~24% savings |
All prices in CAD; taxes extra where applicable. Pricing reflects LiveBarn’s Canadian rates as of early January 2026.
Your consumer rights in Canada
Canadian consumers may have statutory rights that affect digital subscriptions, including certain cooling‑off or refund entitlements under federal or provincial consumer protection laws. A supplier’s stated “no refunds” policy does not always override those statutory rights. Specific rules and remedies vary by province (for example, Ontario’s Consumer Protection Act and other provincial statutes), and remedies can include dispute resolution through provincial consumer protection offices or your payment provider. If you believe a statutory right applies, document your case and contact your provincial consumer protection authority for guidance.
Customer experiences
Reported experiences are mixed. Some users and third‑party reviewers praise LiveBarn for high‑quality live streaming, multiple camera angles, and a user‑friendly interface, especially for parents and teams who want remote access. However, a substantial number of reviews and complaints (including on Trustpilot, Reddit and app stores) point to streaming failures, buffering, choppy or missing video, unavailable rink cameras, a rigid “no refund” policy, and slow or unresponsive customer service. These negative reports are frequent enough that prospective subscribers should consider service reliability in their purchase decision.
Documentation checklist
- Account email and username used with LiveBarn
- Subscription start date and last billing date
- Order/invoice number(s) or last four digits of payment card
- Screenshot or copy of cancellation confirmation email (if received)
- Copy of any correspondence with LiveBarn customer service
- Registered‑mail receipt (if you send a written notice by mail)
Common mistakes
Common errors include trying to cancel inside the iOS or Android app (apps cannot cancel subscriptions; you must use a web browser), not saving the automated cancellation confirmation email, and cancelling on or after the billing date expecting an immediate refund. Another frequent mistake is relying solely on informal chat or app feedback and not keeping a written record (screenshots, email confirmations, or registered‑mail receipts) if a billing dispute follows.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Profile > Cancel) | No, per LiveBarn policy; possible refund only if consumer protection law applies | Low |
| Mobile apps (iOS / Android) | Not available via app; policy says no refunds | Impossible (cannot cancel through apps) |
| Registered mail / written notice to Customer Service | No, per policy; provides stronger proof and may support consumer‑law claims | Moderate - High (slower but provides paper trail) |
After cancelling
Save the website cancellation confirmation email and any screenshots of your account status. If you have a billing dispute or believe you qualify for a statutory refund, contact LiveBarn customer service first and include the documentation checklist items. If you cannot resolve the issue with LiveBarn, you may contact your provincial consumer protection authority or file a dispute with your bank or card issuer. Helpful links: LiveBarn FAQ - https://www.livebarn.com/faqs; LiveBarn Terms of Use - https://www.livebarn.com/terms-of-use; Government of Canada consumer information - https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/home.
Address
LiveBarn Attn: Customer Service, 1010 Sainte‑Catherine Street West, Suite 1100, Montréal, Québec H3B 5L1, Canada