Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Liveplan
44 West Broadway, Suite 500
97401 Eugene
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Liveplan service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Liveplan: Easy Method
What is Liveplan
LivePlan is a cloud-based business planning and forecasting tool that helps entrepreneurs create lender-ready business plans, financial forecasts, and one-page pitches. It offers step-by-step guidance, sample plans, an AI assistant, and integrations (for example, with accounting software) to simplify planning and ongoing financial tracking.
How to cancel Liveplan
- From the LivePlan website (recommended for direct subscribers): Log into your LivePlan account, go to "Manage Account" (or Account settings), choose "Cancel Account" and follow the prompts. Your account will normally remain accessible until the end of the current paid period. Before cancelling, download any plans, financials, or exports you want to keep (LivePlan does not guarantee long-term retention after cancellation). For LivePlan’s official cancel instructions see LivePlan cancellation help.
- Subscriptions purchased through Apple App Store or Google Play: These are managed by Apple or Google. To stop renewal and request platform refunds, cancel and request a refund through your Apple or Google account or the platform’s support - LivePlan cannot directly cancel or refund those store subscriptions.
What happens when you cancel
When you cancel a LivePlan subscription purchased directly, your access generally continues until the end of the paid billing period you already paid for; LivePlan will not renew the subscription after that date. LivePlan does not guarantee permanent retention of your projects after cancellation, so any plans, forecasts, or exported files you need should be downloaded before the service ends. If your subscription was purchased through Apple or Google, stopping renewal and service access follow those platform rules.
Will I get a refund?
LivePlan offers a 35-day money-back guarantee for direct subscribers who request a refund from Customer Advocacy within the first 35 days after purchase; cancellation alone does not automatically trigger a refund. If you are within that 35-day window, contact LivePlan’s Customer Advocacy by email, chat, or phone to request a full refund (see LivePlan’s Money-Back Guarantee: help article). Outside of the 35-day guarantee, cancelling stops future billing but the current paid term is normally non-refundable. If you purchased via Apple or Google, refund decisions and timelines are governed by Apple or Google policies and must be requested through those platforms.
LivePlan plans and pricing
| Plan | Price (approx., CAD) | Period | Key features |
|---|---|---|---|
| Standard | C$28.00 (approx.) | Monthly | Step-by-step instructions, lender-ready statements, full financial forecast, one-page pitch builder, 550+ sample plans, AI assistant, support |
| Premium | C$56.00 (approx.) | Monthly | All Standard features plus performance dashboards, real-time profit & cash forecasting, "what if" scenarios, Excel export, QuickBooks/Xero integration, industry benchmarks |
| LivePlan Expert (add-on) | C$22.38 (approx.) | Monthly | One-on-one video support, priority assistance, guidance on features & formatting |
Note: LivePlan lists pricing on its official site in US dollars (e.g., Standard US$20/mo; Premium US$40/mo; Expert add‑on approximately US$16/mo when on sale). The CAD amounts above are approximate conversions (historical example: ~1 USD = 1.3984 CAD) and LivePlan does not publish Canada-specific CAD pricing on its site. For official rates see LivePlan pricing.
Your consumer rights in Canada
Under Canadian consumer protection principles, buyers are generally entitled to clear information about recurring billing and a reasonable opportunity to cancel; companies that offer a stated money-back guarantee must honor it within its terms. LivePlan’s 35-day money-back guarantee exceeds many statutory minimums in Canada, but provincial rules and the specific terms of the merchant or platform (Apple/Google) also apply. If you encounter billing errors or unauthorized renewals, you may have the right to dispute charges through your payment provider (bank or credit card issuer) and to file complaints with your provincial consumer protection agency. For subscriptions bought through the App Store or Google Play, Apple’s or Google’s refund and dispute procedures apply instead of direct LivePlan processes.
Customer experiences
Many users praise LivePlan for an intuitive interface, step-by-step guidance, strong financial forecasting, and useful integrations such as QuickBooks synchronization - features that are often noted as time-saving and helpful for producing professional plans. Canadian reviewers specifically mention seamless QuickBooks syncing and effective pitch/business-plan tools. At the same time, some customers report issues with cancellations and continued charges after they believed they had cancelled, including complaints about denied refund requests or lack of warning before auto-renewal. Other reported problems include support delays related to account details, occasional limitations in customization, and language support gaps.
Documentation checklist
- Account details (email used, username), subscription receipts, invoice numbers, and dates of purchase/renewal.
- Screenshots or copies of the cancellation confirmation page or email, and any chat transcripts or support tickets.
- Copies of any refund request correspondence and Customer Advocacy responses.
- Bank or credit card statements showing the charge(s) you are disputing.
- Downloaded copies of your plans/financials you wish to keep (PDF/Excel) and any exported files.
- If purchased via Apple/Google: the App Store or Google Play receipt and order ID from the platform.
- If sending written cancellation: proof of delivery (registered mail receipt or courier tracking) and a dated copy of the letter.
Common mistakes
Common errors include assuming that clicking "Cancel" automatically issues a refund (refunds must be requested within LivePlan’s stated 35-day window for direct purchases), failing to cancel through the correct provider when the subscription was purchased via Apple or Google (leading to continuing charges), and not saving or exporting plan data before the subscription ends. Other frequent problems are typos in the account email or payment details that complicate support verification, and not keeping receipts or screenshots that are useful when disputing charges with LivePlan or a payment provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct via LivePlan website | Refund possible if requested from Customer Advocacy within 35 days; otherwise current term is generally non-refundable. | Low - Medium (web cancellation is straightforward; refunds require a request and verification). |
| Apple App Store subscription | Refunds handled by Apple per their policies; LivePlan cannot directly refund store purchases. | Medium (must use Apple’s refund process; timelines and outcomes vary). |
| Google Play subscription | Refunds handled by Google Play per their policies; LivePlan cannot directly refund store purchases. | Medium (use Google Play support; outcomes depend on Google’s review). |
| Phone, email, or registered mail to Customer Advocacy | Same refund policy as direct web purchases (35-day guarantee applies); registered mail can provide proof of receipt. | Low - Medium (phone/email quick but less proof; registered mail provides evidence and can be helpful if disputes arise). |
After cancelling
Before your access ends, download all plans, exports, and financial reports you need. If you believe you’re eligible for a refund (within 35 days of purchase), contact LivePlan Customer Advocacy right away by email, chat, or phone and keep written records of the request. If your subscription was billed through Apple or Google, use the platform’s refund request process and keep the platform’s order ID and receipts for your records. If you encounter unresolved billing errors, contact your bank or card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office. For LivePlan help articles on cancellation and refunds see Canceling your LivePlan account and LivePlan’s Money-Back Guarantee. For pricing details see LivePlan pricing.
Address
Palo Alto Software, Inc., Attn: Customer Advocacy / Cancellation
44 West Broadway, Suite 500
Eugene, OR 97401
United States
For proof of delivery, consider sending correspondence by registered mail or courier with tracking and retain copies of all communications and receipts.