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I hereby notify you of my decision to terminate the contract relating to the Locatemate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Locatemate: Easy Method
What is Locatemate
LocateMate is a digital location-privacy and contact-masking service that offers free and premium subscription plans to help protect email, text, physical address and voice-call privacy. It is provided by LocateMate Ltd and is marketed as a mobile app and web service with subscription billing for premium features.
How to cancel Locatemate
- App Store (iOS): Open Settings → tap your Apple ID → Subscriptions → select LocateMate → Cancel Subscription.
- Google Play Store: Open the Play Store app → Profile → Payments & subscriptions → Subscriptions → LocateMate → Cancel subscription.
- Web / PayPal: Log into PayPal → Settings → Payments → Manage Automatic Payments → find LocateMate → Cancel automatic payments.
- Direct via account settings: Log into your LocateMate account on the website or app and cancel through account/subscription settings; cancellation typically takes effect at the end of the current billing cycle.
- Formal (postal): If you prefer a written termination, send a signed letter (recommend registered post) to the company’s registered office: 14 Trellick Walk, Stapleton, Bristol, BS16 1WQ, England. Keep proof of posting and delivery.
What happens when you cancel
Cancellation stops future automatic renewals; in most cases you will retain access to premium features until the end of the paid billing period. If you cancelled through Apple or Google, billing and subscription status are handled by that store; check your Apple ID or Google Play subscriptions for confirmation. If you cancelled via PayPal, automatic payments are removed but the service access will typically continue until the paid period ends. Account data (labels, settings, history) may remain in your LocateMate account after cancellation - review the app’s privacy or data-retention settings or contact support if you need data removed.
Will I get a refund?
LocateMate’s stated policy is that refunds are not provided for unused time after cancellation and that cancellation takes effect at the end of the billing cycle. There is no explicit “14-day” statutory refund window referenced in the policy documentation provided. That said, individual refund outcomes can vary: some users report receiving refunds quickly in exceptional cases. If you believe a charge was unauthorized (e.g., after you cancelled, or you never agreed to the subscription), you should first request a refund through the store or PayPal, and if that fails you can contact your card issuer to dispute the charge.
LocateMate plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | Free | One-time | Email/Text privacy, Physical address privacy, Voice call privacy, Custom labels, Mobile app, Unlimited labels |
| Premium | US$5.00/month | Monthly | Email/Text privacy, Physical address privacy, Voice call privacy, Custom labels, Mobile app, Unlimited labels |
Your consumer rights in Canada
Under Canadian consumer-protection principles, digital subscription services are expected to provide clear, straightforward cancellation options and to handle billing and refunds in a transparent manner. Provincial consumer-protection laws and federal statutes (for example, the Competition Act and related unfair-practices principles) require businesses to avoid misleading billing practices and to make cancellation processes reasonably accessible. If a service makes cancellation difficult or provides inconsistent refund handling, that may raise concerns under these standards. If you encounter unauthorized charges or an inability to cancel, you can contact your provincial consumer-protection office, the Competition Bureau (see link below), or seek a chargeback with your payment provider.
Customer experiences
Reported experiences are mixed. On the positive side, at least one user reported receiving a refund within one day (despite the company advising a 10 - 14 day timeframe) and LocateMate’s response acknowledged quick completion of that refund. On the negative side, multiple users have complained about a lack of an obvious cancellation form, repeated charges after attempted cancellation, difficulty contacting support, unexpected charges after a trial period, and unclear refund processes. Several reviews described the service as effectively a “scam” due to the perceived difficulty in cancelling or stopping charges; however, experiences may vary by platform and how the subscription was purchased (Apple, Google, PayPal, or direct).
Documentation checklist
- Account email and username used with LocateMate.
- Date(s) of charge(s) and amount(s) (bank/credit card or PayPal transaction records).
- Screenshots: subscription page, receipt, App Store/Play Store/PayPal subscription status, any cancellation attempts or confirmation screens.
- Order ID, transaction ID, or PayPal billing agreement name (if available).
- Copies of emails or messages to/from LocateMate support and proof of delivery if you mailed a formal cancellation.
Common mistakes
Users commonly make several errors when trying to cancel: deleting the app instead of cancelling the subscription (this does not stop billing), assuming cancellation is immediate when it may take effect at the end of the billing cycle, or cancelling in one account while the subscription is tied to a different Apple/Google account. Another common mistake is not checking whether billing was set up through PayPal or a third-party store - cancelling only in the site’s account but leaving PayPal automatic payments active can result in further charges. Finally, not keeping screenshots or receipts makes it harder to dispute unauthorized charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Generally no per LocateMate policy; Apple may consider refunds case-by-case. | Low - Moderate (cancel via Settings → Subscriptions). |
| Google Play Store | Generally no per LocateMate policy; Google may consider refunds case-by-case. | Low - Moderate (cancel via Play Store → Subscriptions). |
| Web / PayPal | Generally no; can cancel automatic payments but refunds are uncommon per policy. | Moderate (cancel via PayPal → Manage Automatic Payments). |
| Direct via account settings | No for unused time (cancellation takes effect end of billing cycle). | Varies - may be easy if a clear cancel button exists; reviews report it can also be difficult. |
After cancelling
After you cancel, check the subscription status in the store that billed you (Apple ID subscriptions, Google Play subscriptions, or PayPal recurring payments) to confirm cancellation. Monitor your bank or card statements for any further charges for at least one billing cycle. If you need a refund, request it first via the store or PayPal; if that is unsuccessful, contact your card issuer to dispute unauthorized transactions. If cancellation or refund attempts fail and you believe the company is acting unfairly, consider contacting your provincial consumer-protection agency or the Competition Bureau of Canada for guidance. Helpful pages: Apple support subscription help (Apple subscriptions), Google Play subscriptions (Google Play subscriptions), PayPal automatic payments (PayPal recurring payments), and the Competition Bureau of Canada (competitionbureau.gc.ca).
Address
LocateMate Ltd (registered office): 14 Trellick Walk, Stapleton, Bristol, BS16 1WQ, England.