Cancellation Logmein: Easy Method

What is Logmein

LogMeIn (also branded as GoTo for some products) provides remote-access and remote-support software for individuals and businesses, including products such as LogMeIn Pro, LogMeIn Rescue, and LogMeIn Resolve. It is used to access computers and mobile devices remotely, deliver remote support, and manage endpoints across networks.

Products may be purchased directly from GoTo/LogMeIn or through third-party platforms such as the Apple App Store, Google Play, or PayPal; billing and cancellation rules can differ depending on how the subscription was purchased.

How to cancel Logmein

• Direct / Web (GoTo / LogMeIn site): Online cancellation via account portal is not available for some products. Contact GoTo/LogMeIn support and request cancellation or turning off auto‑renewal. For contracts with set terms, request cancellation at least 30 days before the renewal date to avoid an automatic charge. Keep a dated copy of any confirmation you receive. See the vendor help pages: GoTo/LogMeIn Rescue subscription help.
• Apple App Store (iOS): If you subscribed through the App Store, cancel through iOS Settings → tap your name → Subscriptions → select the LogMeIn subscription → Cancel Subscription. For refunds of App Store purchases, request through Apple. Guidance: How to cancel (joinchargeback).
• Google Play Store (Android): If you subscribed via Google Play, open the Google Play Store → menu or profile → Payments & subscriptions → Subscriptions → locate the LogMeIn subscription → Cancel. For refunds, request through Google Play. Guidance: How to cancel (joinchargeback).
• PayPal or other payment processors: If billing occurred through PayPal, cancel the automatic payment in your PayPal account: Settings → Payments → Manage automatic payments → find LogMeIn/GoTo and cancel. For disputes or refunds, use PayPal dispute tools if appropriate. Reference: PayPal cancellation guidance.
• Registered mail (optional for written notice): You may send a written cancellation request via registered mail with return receipt (recommended for proof). Address the letter to LogMeIn, Inc., attention: Cancellations, include your account details, subscription ID, and clear statement to cancel/stop auto‑renewal.

What happens when you cancel

Cancelling (or turning off auto‑renewal) typically stops future automatic charges but does not immediately terminate access for the period you have already paid; the subscription remains active until the end of the billing term. For set‑term contracts, cancelling late may still result in renewal and charges if the cancellation window (commonly 30 days before renewal) was missed. Early cancellation does not usually accelerate termination of service and you should expect access to continue until the paid period ends.

LogMeIn retains account and subscription records for billing and support purposes; if you need data retained or removed, request that specifically in your cancellation correspondence and keep copies of any responses.

Will I get a refund?

GoTo/LogMeIn’s published policy is a no‑refund policy for early or mid‑term cancellations; they generally do not prorate or refund unused portions of a paid term. You will usually continue to have service for the remainder of the billing period but will not receive a refund for the unused time. See vendor help for modifying subscriptions: How to modify your LogMeIn subscription.

There is no indication in the vendor materials of an automatic 14‑day cooling‑off or statutory refund for digital subscriptions in Canada; any refunds granted are at the vendor’s discretion or handled by the app store (Apple/Google) or payment processor (PayPal) when their own policies apply.

Logmein plans and pricing

Your consumer rights in Canada

Under Canadian law, businesses must clearly disclose auto‑renewal and billing terms; unclear or misleading disclosures may be subject to enforcement by federal or provincial authorities. There is no automatic 14‑day statutory refund right for digital subscription services unless the vendor explicitly provides one. If LogMeIn’s auto‑renewal terms were not clearly presented at the time of sale, you may file a complaint with the Competition Bureau or the relevant provincial consumer protection agency.

Document your communications, request written confirmation of cancellation, and keep records of billing statements and any representations the vendor made; these items are important if you need to escalate with your card issuer or a consumer protection agency.

Customer experiences

User reviews commonly note that the LogMeIn software itself works well for remote access and support and that some customers have used it for many years. At the same time, many reviewers report frustration with the cancellation process, citing difficulty cancelling online, denied refund requests, unexpected renewals, and slow or unhelpful customer service responses.

Negative experiences often cluster around billing disputes and the inability to obtain refunds when cancelling mid‑term or after renewal, while positive comments typically focus on product reliability rather than billing or support responsiveness.

Documentation checklist

• Account email, account ID or subscription number, product name and plan.
• Date of purchase, billing receipts, and renewal date(s).
• Screenshots of subscription settings showing auto‑renewal, confirmations, or cancellation attempts.
• Copies of all communications with LogMeIn support (emails, chat transcripts), and any confirmation numbers.
• Bank or card statements showing charges and any dispute/chargeback correspondence.

Common mistakes

Common mistakes include assuming cancellation in the account portal is available (some subscriptions require contacting support), missing the 30‑day cancellation window for set‑term contracts and therefore being charged for another term, and failing to keep proof of cancellation or written confirmation. For app‑store purchases, users sometimes contact LogMeIn instead of Apple or Google for refunds or subscription management, which delays resolution. Another frequent error is not checking which payment method (direct billing, App Store, Google Play, PayPal) was used, since cancellation must be done through that channel.

Comparative recap

After cancelling

After you request cancellation, monitor your account and payment method for confirmation and for any unexpected charges. Keep all confirmation messages, cancellation numbers, and delivery receipts if you used registered mail. If charges continue after confirmed cancellation, first contact LogMeIn support with your documentation; if unresolved, consider filing a dispute with your card issuer, a PayPal dispute (if applicable), or filing a complaint with Canadian consumer protection authorities.

Helpful vendor resources: Cancel or change your LogMeIn Rescue subscription and How to modify your LogMeIn subscription. For store‑specific cancellation instructions see: App Store/Google Play guidance.

Address

Send cancellation notices (recommended by registered mail with return receipt / raccomandata A/R) addressed to:

LogMeIn, Inc.
Attention: Cancellations
320 Summer Street
Boston, MA 02210
United States