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Cancel LOOPNET
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Loopnet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loopnet: Easy Method
What is Loopnet
LoopNet is an online commercial real estate marketplace used by brokers, landlords and tenants to list, search and market commercial properties in Canada and internationally. It is operated under the CoStar family of services and is governed for Canadian customers by LoopNet’s Canadian Terms of Use and Terms & Conditions.
How to cancel Loopnet
- Prepare your account information (account name, account number, listing IDs, billing invoices and renewal date) and a clear written instruction stating you do not wish to renew (include desired cancellation/non‑renewal effective date).
- Email your cancellation notice to cancel@costar.com and request written confirmation of receipt and of the nonrenewal. Save the sent message and any reply.
- For stronger proof, send the same cancellation notice by registered or certified mail (return receipt requested) to: CoStar Realty Information, Inc., 1201 Wilson Boulevard, Arlington, VA 22209, United States. Notes sent by mail are deemed received three days after mailing under the Terms.
- Retain all evidence of submission (email copies, postal tracking and signed return receipts). If you have recurring billing, send notice well before the renewal date because LoopNet’s Canadian Terms do not permit mid‑term cancellations and fees remain payable for the term.
What happens when you cancel
According to LoopNet’s Canadian Terms of Use and Terms & Conditions, cancellation/nonrenewal stops future renewals but does not generally entitle you to a mid‑term refund. Access and active listing visibility will depend on the contract terms you agreed to; many customers remain responsible for fees through the paid term even if they cancel nonrenewal before the term end. Expect to retain access until the end of your paid period unless the contract states otherwise.
Will I get a refund?
LoopNet’s Canadian Terms of Use state that fees paid are non‑refundable regardless of termination or cancellation. An exception in the Terms & Conditions applies if LoopNet discontinues a product: in that case, LoopNet will refund any prepaid advertising fees attributable to the discontinued portion. Outside that specific discontinuation scenario, the standard position set out in the Canadian Terms is that payments are not refunded.
Loopnet plans and pricing
| Plan | Price (approx, CAD) | Period | Features |
|---|---|---|---|
| Silver (per listing) | C$89/month (approx) | Monthly | Entry-level upgraded listing visibility |
| Gold (per listing) | C$649 - 799/month (approx) | Monthly | Mid-tier enhanced visibility |
| Platinum (per listing) | C$1,249 - 1,299/month (approx) | Monthly | High-tier premium exposure |
| Diamond (per listing) | C$1,799 - 2,499/month (approx) | Monthly | Top-tier maximum visibility |
| Basic (per listing) | C$70 - 95/month (approx) | Monthly | Minimal or low visibility |
LoopNet does not publish Canada‑specific pricing publicly; the figures above are approximate conversions and user‑reported estimates. Confirm exact CAD pricing with LoopNet’s Canadian sales or marketing team.
Your consumer rights in Canada
Under the LoopNet Canadian Terms, fees are non‑refundable and there is no contractual 14‑day cooling‑off or automatic statutory refund right specified in the platform’s Terms of Use. Cancellation must follow the platform’s required channel (email to cancel@costar.com or postal notice as specified). Because the Terms disallow mid‑term cancellations, users who cancel after a term has begun should expect to remain liable for fees through the end of that term unless LoopNet itself discontinues the product and credits the prepaid portion.
Customer experiences
Public reviews are mixed. Some users report good outcomes: LoopNet brought tenant leads, has a usable search interface, printable reports and is recognized by brokers. Other customers report repeated difficulties cancelling and continuing charges after they attempted to cancel - reviews describe automatic renewals, billing that continued for months, and customer service that did not resolve billing problems. These mixed experiences suggest documenting every cancellation attempt and retaining proof of communications.
Documentation checklist
- Account name and number, listing IDs and billing invoices
- Copy of your signed Terms of Use/Terms & Conditions (downloaded or saved)
- Written cancellation instruction (email and mailed letter)
- Sent email copy with timestamps and any replies
- Postal tracking, registered/certified mail receipt (return receipt) and proof of delivery
- Credit card or bank statements showing charges and payment dates
- Screenshots of attempted website cancellations, confirmation pages, or error messages
Common mistakes
Common errors include relying solely on a website‑based cancellation or an informal phone call without sending the required written notice to the specified email or by registered mail; failing to include clear account identifiers and the desired nonrenewal date in the notice; assuming a refund will be issued for mid‑term cancellation; and not keeping copies of all correspondence and delivery receipts. For example, some customers reported that they thought a website cancellation was sufficient but were still billed because the cancellation was not processed through the prescribed channels.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email to cancel@costar.com | Generally no refund (per Terms); exception if product discontinued | Moderate - required method; save confirmation |
| Registered/certified mail to CoStar (1201 Wilson Blvd, Arlington, VA) | Generally no refund (per Terms); exception if product discontinued | Lower risk for proof of delivery; mail is deemed received three days after posting |
| Website / self‑service cancellation | Generally no refund (per Terms); some users report ongoing billing | Higher risk - reviewers report cancellations via website were sometimes not processed |
| Product discontinued by LoopNet | Refund of prepaid advertising fees attributable to discontinued portion per Terms & Conditions | Dependent on LoopNet action - refund is an exception rather than the rule |
After cancelling
After you submit cancellation, monitor your billing statements for at least one full billing cycle to confirm no further charges appear. Retain all correspondence and delivery receipts. If you are charged after following the required cancellation procedure, present your documentation to LoopNet support and request correction. If the issue is not resolved, you may consider disputing the charge with your card issuer or bank and keeping records of all communications. For reference, consult LoopNet’s Canadian Terms of Use and Terms & Conditions:
LoopNet - Terms of Use (Canada)
LoopNet - Canadian Terms & Conditions
Address
CoStar Realty Information, Inc.
1201 Wilson Boulevard
Arlington, VA 22209
United States