Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Luminar Neo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Luminar Neo: Easy Method
What is Luminar Neo
Luminar Neo is a photo‑editing application from Skylum that focuses on AI‑driven tools and an intuitive interface for photographers and content creators. It is available as subscription or occasional one‑time (lifetime) license offers and can be bought directly from Skylum or via third‑party stores such as the Apple App Store, Google Play and the Microsoft Store.
How to cancel Luminar Neo
- Cancel via the Skylum website: sign in to your Skylum account at skylum.com/account, go to Subscriptions or Licenses, and choose Cancel - your subscription will not renew and you will retain access until the end of the current billing period.
- If you purchased through Apple App Store, Google Play, or Microsoft Store, cancel from that store’s subscription management (Skylum cannot cancel purchases made through those platforms).
- If you have trouble cancelling online, open a support ticket at skylum.com/support and include your order ID, account email and a clear request to cancel. For formal written notices, send registered mail (raccomandata A/R) to the correspondence address listed at the end of this guide.
What happens when you cancel
When you cancel a Skylum (web) subscription, the subscription will not renew but you keep access to subscription features until the end of the current billing period. After that date, subscription‑only features and any cloud services tied to the subscription will stop functioning unless you re‑subscribe.
If you cancel through a third‑party store (Apple, Google, Microsoft), the store controls access and refunds; Skylum does not process those cancellations. Your local files, edits and exported images remain with you, but license‑gated features will be disabled when the subscription expires.
Will I get a refund?
Skylum (web) purchases: Skylum offers a 30‑day money‑back guarantee on Luminar purchases made directly through their website for the first subscription billing or first license purchase (refunds are calculated less taxes and fees). Renewals and subsequent billing cycles are generally non‑refundable.
Third‑party platform purchases: If you bought Luminar Neo through Apple, Google Play or the Microsoft Store, refunds must be sought through that store’s refund process. Skylum does not handle refunds for purchases made on those platforms. Note that Canadian consumer protection (a typical 14‑day cooling‑off rule) usually excludes digital goods and subscriptions, so your statutory right to a refund may be limited - Skylum’s 30‑day guarantee is the primary practical refund route for direct purchases.
Luminar Neo plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lifetime Bundle (via third‑party deal) | C$163.99 | Lifetime (one‑time purchase) | Luminar Neo lifetime license plus assorted add‑ons (e.g., Perfect Fluffy Clouds, Soulful Panoramas, Spring Adventure, Emerald Forest, Champions Bundle, Bokeh Dreams) |
| Official Skylum pricing (Canada) | Varies | Subscription / License | Official Skylum pricing varies; check the Skylum site or regional support for current Canadian pricing |
Your consumer rights in Canada
Canadian consumer protection laws commonly include a 14‑day cooling‑off period for some online purchases, but digital goods and software subscriptions are frequently exempt. That means refunds under Canadian law may not automatically apply to digital subscriptions. Skylum’s 30‑day money‑back guarantee for direct web purchases is therefore a more generous commercial term than the legal minimum in many situations. If you purchased through Apple, Google or Microsoft, you must follow those platforms’ refund processes and policies, which may differ from Skylum’s terms.
Customer experiences
Users often praise Luminar Neo for its ease of use, powerful AI tools and an intuitive interface; many reviews also highlight quick and helpful customer support via live chat. On the other hand, complaints frequently concern the cancellation user‑experience (reports of multiple prompts that can obscure the final cancellation step), occasional performance or stability problems in heavy workflows, and confusion over taxes or whether a purchase is a one‑time payment versus a recurring subscription.
Documentation checklist
- Order confirmation or receipt (email or PDF)
- Account email used to purchase or subscribe
- Order ID / transaction number
- Purchase date and payment method
- Store used (Skylum site, Apple App Store, Google Play, Microsoft Store)
- Screenshots showing the purchase, billing, or subscription page (if applicable)
- Any prior support correspondence or ticket numbers
Common mistakes
One common mistake is thinking clicking a “Cancel” prompt is sufficient when multiple confirmation steps exist - missing the final confirmation can leave the subscription active and cause unexpected charges. Another frequent error is contacting Skylum for refunds when the purchase was made through a third‑party store; those refunds must be handled by the store. Users also sometimes confuse one‑time promotional lifetime deals with recurring subscriptions and don’t check the renewal date or save receipts for proof of purchase.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Skylum website (direct purchase) | 30‑day money‑back guarantee on first purchase (less taxes/fees); renewals non‑refundable | Low - cancel in your Skylum account; request refund via support within 30 days |
| Apple App Store | Subject to Apple refund policy; request via Apple | Medium - must use Apple’s support/refund process |
| Google Play | Subject to Google Play refund policy; request via Google | Medium - must use Google Play console or support |
| Microsoft Store | Subject to Microsoft Store refund policy; request via Microsoft | Medium - must use Microsoft’s subscription/refund process |
After cancelling
After you cancel, export or back up any presets, templates or custom work you want to keep and make sure you have copies of receipts and order IDs. If you purchased directly and believe you qualify for a refund, contact Skylum support at skylum.com/support within the 30‑day window and include your documentation. For store purchases, use the store links below to request refunds or to confirm cancellation:
Apple - Cancel subscriptions, Google Play - Cancel subscriptions & request refunds, Microsoft - Manage subscriptions. Also check your bank or card statement after cancellation to confirm no unexpected charges occurred.
Address
For formal correspondence (use registered mail / raccomandata A/R):
420 North Moss Street, Burbank, CA 91502, USA