Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Luminskin
716 Monterey Pass Road
91754 Monterey Park
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Luminskin service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Luminskin: Easy Method
What is Luminskin
Luminskin (also styled Lumin/Lumi Skin in some materials) is a direct-to-consumer skincare brand that sells trial kits, full‑size products and devices, and operates a subscription model tied to trial orders. It offers online ordering, periodic billing for subscription shipments, and customer support by chat and email.
How to cancel Luminskin
- Cancel before the subscription renewal date. To cancel online: sign into your Lumin account → Subscriptions → View details → Cancel Subscription, complete the short survey and wait for the confirmation message. Alternatively use the site chat widget: choose “Manage Account & Subscription” → Cancel. You will receive a cancellation confirmation email when cancellation is complete. For details see the Lumin Cancellation Policy and the support article How can I cancel my subscription?.
What happens when you cancel
Cancelling stops future renewals but does not retroactively cancel orders already processed or shipments already billed. You keep access to any product already delivered; subscriptions that have already renewed will remain active for that paid period. Lumin will send a cancellation confirmation email; keep that confirmation as proof. Account and order data remain accessible per Lumin’s account and privacy settings until you request deletion through their support channels.
Will I get a refund?
Refund eligibility depends on the product type and timing. First‑time full‑size orders (not free trials or renewals) are eligible for a refund of product cost (excluding shipping and customs) under Lumin’s 30‑Day Satisfaction Guarantee if you request it within 30 days of the initial order date via the chatbot or email. Full refunds for unopened full‑size orders returned within 30 days of delivery are processed once the warehouse receives the items (Canada/US warehouse in Moreno Valley, CA); proof of return is required and refunds typically post in about 5 - 10 business days after receipt. If a package is refused or returned to sender or not collected, Lumin may issue a partial refund (typically 50%) because delivery to the warehouse is not guaranteed; shipping fees are non‑refundable. Free trial orders (for customers outside the US/UK/AUS) are generally non‑refundable and enroll you automatically in a bimonthly subscription after the default 21‑day trial period. Orders placed as one‑time product purchases cannot be cancelled once placed and must be returned for refund eligibility according to the return instructions.
Luminskin plans and pricing
| Plan / Product | Price (Canada) |
|---|---|
| Subscription (trial → recurring) | Varies |
| Full‑size products | Varies |
| Devices (e.g., LED masks) | Varies |
| One‑time purchases | Varies |
Your consumer rights in Canada
Canadian consumer protection frameworks generally require clear disclosure of automatic renewals and subscription terms; hidden or unclear auto‑enrolment (for example, a “free trial” that quietly enrolls you into a paid subscription) may violate rules enforced by the Competition Bureau. You retain rights to request refunds or to challenge unfair business practices; a business that delays or refuses refunds despite timely cancellation may be acting contrary to consumer protection principles. For case‑specific or legal advice, contact your provincial consumer affairs office or a licensed Canadian consumer protection lawyer.
Customer experiences
Online reviews are mixed. Positive reviewers often praise product effectiveness (improved texture, hydration, reduced acne), responsive customer service in some cases, and satisfaction with trial kits and certain devices. Negative reviews frequently cite delays in shipping (sometimes weeks), unexpected subscription charges following a free trial, difficulty cancelling or obtaining refunds, and poor handling of returns. Several Canadian reviewers on third‑party sites describe problems with returns and perception of unclear marketing around trials and subscriptions.
Documentation checklist
- Account email and order number(s); screenshots of subscription settings and cancellation page; cancellation confirmation email or chat transcript; tracking number and proof of shipment for returns; any correspondence with support; date/time stamps for cancellation attempts; a copy of your registered mail receipt if you send a written cancellation.
Common mistakes
Consumers commonly wait until after a renewal to cancel and then expect a retroactive refund - Lumin’s policy is to cancel future renewals but not to reverse already processed charges. Another frequent error is assuming a free trial cancels itself; many free trials convert to paid subscriptions automatically after the trial window unless actively cancelled. Some customers refuse delivery expecting a full refund; Lumin treats refused or returned‑to‑sender packages differently and often issues only a partial refund because return to the warehouse is not guaranteed. Finally, failing to keep proof of cancellation, shipment tracking, or the confirmation email makes dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account portal cancel (before renewal) | No retroactive refund unless eligible under 30‑Day Satisfaction Guarantee; stops future billing | Low |
| Chat widget / support chat | Same as account portal - confirmation email should be issued; refund only if eligible | Low - Medium |
| Registered mail written cancellation | Stops future billing; useful as proof if online methods fail - refund same as above | Medium |
| Refuse delivery / return to sender | Partial refund (commonly ~50%) often applies; shipping non‑refundable | Medium |
| One‑time order cancellation after placement | Cannot cancel; must return items per return policy for refund eligibility | High / Not possible |
| Free trial cancellation (Canada) | Generally non‑refundable; must cancel within trial window to avoid billing | Low to cancel but timing critical |
After cancelling
Keep the cancellation confirmation email or chat transcript. If you want additional proof, send a written cancellation by registered mail (raccomandata A/R) to Lumin Skin’s business address and retain the postal receipt; include your name, account email, order number(s), and a clear statement that you are cancelling the subscription and requesting confirmation. If you are returning items for a refund, follow Lumin’s return instructions and ship to the specified warehouse with tracking and retain proof of shipment. Useful links: Lumin Cancellation Policy, return & refund instructions Return Instructions and Warehouse Addresses, and general refund policy Return and Refund Policy.
Address
Lumin Skin, 716 Monterey Pass Road, Monterey Park, CA 91754, USA