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Cancel MACROSTAX
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Macrostax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Macrostax: Easy Method
What is Macrostax
Macrostax is a nutrition and macro-tracking app that creates personalized meal plans and guidance based on your goals, activity and preferences. It delivers customized, front‑loaded digital content and immediate access to personalized information through the app and web portal.
How to cancel Macrostax
- Direct (Macrostax web/app) - Open the Macrostax app or web account, go to Profile → Membership → “Stop Auto Renew.” You should receive a cancellation confirmation email and retain access through the end of your paid period. For official help see Macrostax cancellation help.
- Apple App Store or Google Play - If you subscribed through the App Store or Google Play, you must cancel directly through that platform (Apple ID subscriptions or Google Play Subscriptions). Macrostax cannot cancel store subscriptions for you from their side.
- Email support - You can contact support at support@macrostax.com to request assistance; note that refunds are governed by company policy and platform rules.
- In‑app chat - Use StaxChat or the chat on Macrostax.com to request cancellation help or confirmation.
What happens when you cancel
When you cancel a direct Macrostax subscription via the app or web, the auto‑renewal is turned off and you typically receive a confirmation email. You retain access to premium features for the remainder of the period you already paid for; billing should stop after that period. For subscriptions managed by Apple or Google, cancelling through those platforms stops future renewals but access usually continues until the end of the current billing cycle.
Macrostax retains account data and settings unless you request account deletion; deleting the app does not automatically cancel a subscription. Keep your cancellation confirmation and billing statements in case you need to contest future charges.
Will I get a refund?
Macrostax’s stated policy is that refunds are not provided under normal circumstances. The company cites front‑loaded, customized digital content and immediate access to personalized information as reasons for a no‑refund policy, and lifetime memberships are explicitly non‑refundable and non‑transferable. The Terms & Conditions note that terminating a subscription does not entitle you to refunds of amounts already paid, though the company may issue refunds at its discretion in exceptional cases.
If you subscribed through Apple or Google, refund requests are subject to those platforms’ refund policies and processes. If you believe an auto‑renewal or disclosure practice was misleading or you did not receive a required renewal notice, you may be able to dispute the charge with your card issuer or request help from your provincial consumer protection office.
Macrostax plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | US$29.99 (converted to CAD upon purchase) | Monthly | All app features |
| Yearly Membership | US$14.99/month (billed annually at US$179.88, converted to CAD upon purchase) | Annual | All app features, 50% savings |
Official pricing is listed in USD; Canadian users are charged in CAD based on current exchange rates and may pay applicable taxes. Exact CAD amounts depend on your payment provider and bank.
Your consumer rights in Canada
Canadian consumer protection statutes vary by province. Some in‑person purchase rules (for example, a 10‑day risk‑free cancellation in certain provinces) do not automatically apply to digital subscription services once content has been delivered. Digital subscriptions frequently follow “no cancellation” or “no refund” norms after access has been provided, but provincial law does protect against misleading or non‑disclosed auto‑renewal practices.
If Macrostax did not clearly disclose auto‑renewal terms or renewal reminders where required, Canadian consumers may have grounds to dispute charges with their payment provider or to file a complaint with their provincial consumer protection office (e.g., Quebec’s Office de la protection du consommateur). Chargebacks via your card issuer are another remedy some users pursue, particularly when renewals occurred without clear notice.
Customer experiences
User feedback is mixed. Many customers report positive experiences: steady weight loss, useful recipes, and an easy‑to‑use interface. Some Canadian reviewers have praised customer service and said cancelling was straightforward when done in‑app.
Negative reports are common as well. Complaints include unexpected auto‑renewals, difficulties stopping billing or securing refunds, and problems cancelling - especially when subscriptions were purchased through third‑party platforms. Several Canadian users also reported limited coverage of Canada‑specific foods in the database, which can make tracking harder.
Documentation checklist
- Subscription purchase receipt (App Store/Google Play receipt or Macrostax receipt)
- Cancellation confirmation email or screenshot of the “Stop Auto Renew” screen
- Screenshots of subscription settings showing renewal status or missing renewal disclosures
- Bank or card statements showing the charge(s) and dates
- Copies of email or chat correspondence with Macrostax support
Common mistakes
Common errors include assuming deleting the app cancels a subscription, cancelling in the wrong place (for example, contacting Macrostax for an Apple/Google subscription that must be cancelled through the store), and waiting until after a renewal date to cancel. Many disputes arise when users do not save a cancellation confirmation or fail to check which platform billed them (Macrostax vs Apple vs Google), so you may still be billed if the subscription source is not properly cancelled.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Macrostax web/app (Profile → Membership → Stop Auto Renew) | No (refunds only rarely at company discretion) | Low |
| Apple App Store / Google Play | Platform‑governed (Apple/Google refund policies) | Medium - High (varies; platform processes required) |
| Email to support (support@macrostax.com) | No (possible discretionary refunds) | Medium |
| In‑app chat (StaxChat / website chat) | No (possible discretionary refunds) | Low - Medium |
| Chargeback / card issuer dispute | Possible if valid grounds (undisclosed renewal, unauthorized charge) | High (requires evidence and time) |
After cancelling
After you cancel, keep your cancellation confirmation and check that billing stops at the end of the paid period. If you need official instructions, see Macrostax’s cancellation article at Macrostax cancellation help and review the Terms & Conditions at Macrostax Terms & Conditions. If you have disputes about renewals or refunds, consider contacting your card issuer or a consumer protection office and, if desired, review third‑party services that assist with chargebacks at Chargeback guidance.
For community feedback and common issues reported by other users, see reviews on Trustpilot (Canada).
Address
Macrostax, Boulder, Colorado, United States