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Cancellation service #1 in Canada
Madgicx is a digital advertising platform that combines AI-driven marketing tools, campaign automation, and multi‑platform data integration to help advertisers manage and optimize paid social campaigns. It offers features such as AI Marketer, tracking and attribution tools, reporting, and add‑ons for enhanced tracking and reporting.
When you cancel, your subscription will not renew at the next billing cycle. You typically retain access to paid features for the remainder of the period you already paid for (for example, the end of a paid month or paid annual term). Madgicx’s Terms of Service state that fees are non‑refundable except where explicitly provided; prepaid or unused fees are generally not refunded.
Cancelling removes future billing but does not necessarily delete your account or its stored data immediately. If you need account deletion or data removal, contact support and confirm any retention or deletion timelines with Madgicx directly.
Madgicx’s Refund Policy (administered by CJ Apps FZ‑LLC) grants refunds in limited circumstances such as unauthorized transactions, duplicate charges, technical service failures, or non‑delivery, following an investigation. Refunds are processed via Stripe and typically take 5 - 10 business days after approval. The Terms of Service state that fees are non‑refundable unless explicitly stated otherwise; voluntary cancellations, use during the billing period, forgetting to cancel, or payment issues are generally not eligible for refunds.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Pro Complete (All‑in‑One) | From US$58/month | Annual billing (monthly equivalent) | AI Marketer, Business Dashboard, One‑Click Report, Automations, Meta CAPI hosting |
| Pro Complete (Entry tier, monthly billing) | Approx US$72/month | Monthly | Flexible spend‑based pricing, core platform features |
| Cloud Tracking (Standalone add‑on) | US$49/month | Monthly | Server‑to‑server tracking, setup, real‑time data to dashboard & Meta Ads Manager |
| Tracking Pro (Add‑on) | US$49/month | Monthly | Advanced tracking & attribution support, audits, pixel services |
| One‑Click Report (Add‑on) | US$29/month | Monthly | Additional customizable reports beyond default dashboard |
Exact Canadian dollar (CAD) pricing is not published publicly; Canadian customers will most likely be charged the CAD equivalent via the payment processor at the prevailing exchange rate and may see taxes or conversion fees applied by their bank or card issuer.
Under Canadian federal and provincial consumer protection laws, businesses offering automatic renewal plans are generally required to provide clear disclosure of renewal terms and obtain explicit consent, and some provinces require reminder notices before renewals. If a company fails to provide adequate notice or disclosure for automatic renewals, that may constitute a breach of applicable consumer protection rules. Consumers in Canada may have the right to dispute unauthorized charges or automatic renewals when notice was not provided.
If you believe Madgicx did not comply with disclosure or renewal notice requirements, you can escalate the matter by disputing the charge with your card issuer, filing a complaint with provincial consumer protection authorities, or seeking remedies under applicable provincial law. Consult the specific laws in your province (for example, Ontario’s Business Practices and Consumer Protection Act) or obtain local legal advice for detailed guidance.
Reviews are mixed. Some users praise Madgicx for AI‑driven copy and asset insights, a unified dashboard, and integrating data from multiple ad platforms when those features work as intended. Conversely, many reviewers report problems with billing, including being charged after cancelling free trials or unexpected annual charges, difficulty obtaining refunds, limited trial end notifications, and slow or ineffective customer support. These recurring complaints suggest you should document cancellations and billing communications carefully.
Common mistakes include assuming a mobile app store manages the subscription (Madgicx subscriptions must be cancelled via the Madgicx web interface), not cancelling before the trial or billing renewal date, failing to save or capture the cancellation confirmation, and not keeping records of correspondence and charges. Another frequent error is relying on verbal assurances from support without written confirmation; always request and save written confirmation of cancellation or refund decisions.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Madgicx web platform | Does not automatically produce a refund; prevents future billing | Low (easy to perform in‑platform) |
| Request refund through Madgicx support / policy | Possible if eligible (unauthorized charges, duplicates, technical failure); otherwise limited | Medium (requires investigation and evidence) |
| Dispute charge via bank / card issuer (chargeback) | Possible if merchant refuses or for unauthorized charges; outcome depends on bank | High (requires documentation and time; may have deadlines) |
| File complaint with provincial consumer protection | May lead to enforcement or mediation; not an immediate refund | High (formal process and time‑consuming) |
After you cancel, keep your cancellation confirmation and monitor your card for any additional charges. If you are charged after cancelling or seek a refund for an eligible reason, follow Madgicx’s refund process and provide documentation. Useful links: Madgicx unsubscribe instructions at academy.madgicx.com, Madgicx Refund Policy at madgicx.com/refund-policy, and Madgicx Terms of Service at madgicx.com/terms-of-service. For user reviews and context see Capterra and Trustpilot. If you need to escalate, consider contacting your card issuer or filing a complaint with your provincial consumer protection authority.
Madgicx Ltd., Medinat ha‑Yehudim St 91, Herzliya, Israel. If you intend to send written correspondence, the recommended method for delivery confirmation is certified mail (raccomandata A/R) or another tracked/certified service.
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Written by Mason Young
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.