Cancellation Magix: Easy Method

What is Magix

Overview

MAGIX is a software company that sells video and audio editing products for consumers and professionals, available as one‑time purchases (perpetual licenses) and as subscription plans (monthly or annual). Canadian customers typically buy directly via the MAGIX Canada website, through app stores, or from retail partners; features, pricing and cancellation terms vary by product and purchase channel.

How to cancel Magix

• Identify your purchase channel and find your customer number or order reference (see Documentation checklist below).
• Web - annual subscriptions: for plans like VEGAS Pro 365 or MAGIX Video deluxe Plus 365 (annual), request cancellation by emailing infoservice@magix.net with your customer number at least one month before the contract term ends.
• Web - monthly subscriptions: for month‑to‑month plans, request cancellation by emailing infoservice@magix.net with your customer number at least one day before the next billing cycle.
• App Store / Google Play purchases: manage or cancel the subscription through Apple or Google account/subscription settings (MAGIX does not publish a separate app‑store cancellation workflow); follow the platform’s cancellation and refund procedures.
• If email does not get a timely reply, send a written cancellation by registered mail (recommended), fax or follow up with a second email; include an explicit statement that you are withdrawing/cancelling the subscription and the effective date. For postal correspondence use the MAGIX address below.

What happens when you cancel

When cancellation is accepted, auto‑renewal stops at the end of the current paid term. Access to subscription‑only features usually continues until the paid period expires; perpetual licenses remain usable after cancellation of support or renewal services. MAGIX may retain account and license data for administration and support; you should export or back up any projects or content you need before access ends. If cancellation is requested but billing continues, keep copies of your communications and billing statements to support a dispute.

Will I get a refund?

MAGIX’s stated policy for purchases made via their website includes an unrestricted right of return for 14 days for activated software purchased web‑direct - meaning customers can request a return within 14 days even if a license was activated. Refunds for subscriptions and renewals depend on timing and the type of purchase: the 14‑day right covers web purchases in Canada, but refunds for auto‑renewed subscription fees outside that window are not guaranteed and often require case‑by‑case support. Regional variations exist (e.g., 30‑day return policies for some European stores or very short allowances in other countries) and do not apply to Canadian web purchases unless explicitly stated. If you bought via Apple or Google, refunds are handled through Apple or Google; MAGIX does not control those platform refunds.

Magix plans and pricing

Your consumer rights in Canada

Canadian consumer protections for digital goods vary by province but generally require clear disclosure for auto‑renewals and reasonable methods to cancel recurring contracts. A short "cooling‑off" or cancellation period can apply for unsolicited or remote agreements, but full refunds for digital software are not automatically guaranteed unless the vendor’s policy provides them. MAGIX’s 14‑day return right for activated web purchases provides more protection than many digital sellers, but execution issues reported by customers mean you should document your cancellation and preserve receipts. If you believe your legal rights were not respected, contact your provincial consumer protection office for advice or to file a complaint.

Customer experiences

Reviews are mixed: some customers praise MAGIX support teams for resolving activation and license retrieval issues and highlight reliable performance for certain professional products. However, many users report software instability (crashes, export problems) and frustrating customer service experiences, including slow or no replies, difficulty obtaining refunds, and problems with automatic renewals or unclear cancellation notices. These patterns suggest success cases exist but that persistence and careful documentation are often needed when problems arise.

Documentation checklist

• Order confirmation or invoice (order number and purchase date)
• Customer number (from MAGIX account or email)
• License key or serial number (if applicable)
• Payment proof (credit card statement, PayPal receipt, etc.)
• Copy of the cancellation request (email text or registered letter receipt)
• Screenshots of subscription status, billing charges, or account pages
• If sending mail: registered/return‑receipt (raccomandata A/R) or fax confirmation

Common mistakes

Customers commonly miss the required notice periods (e.g., waiting too long to cancel an annual plan where you must notify one month before term end) or fail to include the customer number in the cancellation request, which delays processing. Another frequent issue is relying solely on in‑app settings for purchases made via the MAGIX website; web purchases must be cancelled via the MAGIX support channel. Finally, not keeping copies of communications, invoices and screenshots makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, confirm in writing that your auto‑renewal will stop and keep the confirmation email or registered‑mail receipt. Back up any projects, media or settings stored in the MAGIX cloud or linked account before access ends. If you need to request a refund or escalate a dispute, use the MAGIX support pages and include all documentation. Helpful links: MAGIX Canada support: magix.com/ca/support, subscriptions info: magix.com/ca/subscriptions, purchase information: magix.com/ca/purchase, and customer reviews: Trustpilot - MAGIX Canada. If you are unsure of your legal rights or need to escalate a billing issue, contact your provincial consumer protection office.

Address

MAGIX Software GmbH, Customer Care, Osnabrücker Str. 3, 32312 Lübbecke, Germany