Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Manta
2600 Ashton Blvd., Suite 350
84043 Lehi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Manta service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Manta: Easy Method
What is Manta
Manta is a company that offers sleep-related products (such as the Manta Sleep mask) and a subscription-based digital service (Manta membership access to content and features). The brand sells hardware and runs recurring subscription plans that provide access to the app/library and membership benefits.
How to cancel Manta
- Web (preferred/easiest): Log in to your Manta account on the Manta website, go to Manage Membership → Cancel Membership → confirm. If your payment was processed via Stripe you may be redirected to Stripe to finish the cancellation. You will retain access until the end of your current billing cycle.
- App Store (iOS): Open the Manta app, go to Manage Membership → Cancel. You will be redirected to the App Store to confirm cancellation. Access continues until the end of the paid period.
- Google Play (Android): Open the Manta app, go to Manage Membership → Cancel. You will be redirected to the Google Play Store to confirm cancellation. Access continues until the end of the paid period.
- Phone / Email / Help Center form: You can also cancel by contacting Manta support by phone, email, or by submitting a cancellation request through the Help Center. These methods may take longer than cancelling directly through your account.
What happens when you cancel
When you cancel a Manta subscription, automatic renewal is turned off and no further subscription charges will be made after the current billing period ends. You retain access to membership content and features until the end of the paid cycle; cancellation does not usually cut access immediately. Your account and purchase history remain associated with your Manta account for record and support purposes. For physical product returns, Manta normally requires the returned item to be received in good condition before issuing a product refund.
Will I get a refund?
Subscription refunds: Payments for Manta subscriptions are generally non-refundable; cancelling stops future renewals but does not trigger a refund for the current billing period. Product refunds (Canada): For Manta Sleep products bought in Canada (not during limited-time sale events), Manta offers a 60-day money-back guarantee. Returned items must arrive in good condition, and Manta provides a prepaid return label; a full refund is issued after the return is received and inspected. Shipping costs are non-refundable and items marked as final sale during limited-time sales are excluded from the guarantee. If you purchased through a third-party platform (App Store or Google Play), refund requests may need to follow that platform’s refund process and policies.
Manta plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (1 Month) | US$4.99 (as shown in Canadian App Store) | Monthly | Unlimited access to subscription library (Unlimited Library) |
| Premium (1 Month) | US$9.99 (as shown in Canadian App Store) | Monthly | Unlimited Library plus monthly Gems (125 initially, later 142 under Membership) |
Your consumer rights in Canada
Canadian provincial consumer protection laws require sellers to present clear return and refund terms. Manta’s advertised 60-day money-back guarantee for non-sale Manta Sleep products aligns with that expectation by providing a return window and a prepaid return label. However, when Manta designates items as final sale during limited-time promotions, those purchases are excluded from the standard return policy; that practice can create risks if the exclusion is not clearly disclosed at the point of sale. Keep purchase receipts, order confirmations and screenshots of any sale terms to support your rights under provincial rules if a dispute arises.
Customer experiences
Customer feedback is mixed: many users praise Manta Sleep masks for improved sleep, effective darkness and thoughtful design, and some report good customer support experiences. On the other hand, complaints include fit or discomfort (eye-cup pressure), issues with sound/comfort in some models, shipping delays, and frustrations with returns - particularly where sale-era purchases were treated as final despite expectations of the 60-day guarantee. Experiences with customer service vary, with some customers reporting unresponsive or slow support.
Documentation checklist
- Order number or receipt (email confirmation)
- Account email address used for the Manta account
- Proof of payment (card/PayPal statement) and date of purchase
- Product photos or condition notes (if returning a physical item)
- Screenshots of any sale terms or the advertised return guarantee
- Return tracking number and correspondence with support, if applicable
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling inside the Manta app but not confirming cancellation in the App Store or Google Play when billed through those stores), expecting an immediate refund after cancelling a subscription, and assuming sale-period purchases are refundable despite being advertised as final sale. Another frequent issue is not keeping the confirmation email or screenshots that show the advertised return policy or sale terms - these are often needed if a return or refund is disputed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Manta account / Stripe / PayPal) | Product refunds possible under 60‑day policy (exclusions apply); subscriptions generally non‑refundable | Easy |
| App Store (iOS) | Subscriptions generally non‑refundable via Manta; platform refunds follow Apple policies | Easy (redirect to App Store) |
| Google Play (Android) | Subscriptions generally non‑refundable via Manta; platform refunds follow Google Play policies | Easy (redirect to Play Store) |
| Phone / Email / Help Center form | Same refund rules apply; may take longer and require more documentation | Medium |
After cancelling
After you cancel, keep your cancellation confirmation and monitor your payment method to ensure no further charges occur after the end of the billing period. If you are returning a product under the 60-day guarantee, follow Manta’s return instructions and ship with the provided/prepaid label when applicable; retain tracking details. For platform-specific refunds or disputes, use the App Store or Google Play refund tools if you were charged through those stores.
Helpful links (use the relevant one depending on where you purchased): Apple Report a Problem, Google Play refunds, PayPal Help (Canada), Stripe Support, Manta contact / Help Center.
Address
Manta Media Inc., 2600 Ashton Blvd., Suite 350, Lehi, Utah 84043, United States