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I hereby notify you of my decision to terminate the contract relating to the Manus Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Manus Ai: Easy Method
What is Manus Ai
Manus Ai is an AI-powered writing and automation service that offers tiered subscription plans with daily credits, agent modes, and creative tools. It is available via the web (direct subscription) and as a mobile app distributed through the Apple App Store and Google Play, with in-app purchases for app-store plans.
How to cancel Manus Ai
- If you subscribed directly on the web (Stripe): sign in to your Manus account, click your profile avatar → Account → Upgrade/Manage → click "Downgrade to Free" to stop future renewals. This cancels recurring payments but does not automatically refund the current charge. See the official guide: How can I cancel my subscription?
- If you subscribed via the Apple App Store: cancel through your iOS device by going to Settings → Apple ID → Subscriptions → Manus → Cancel Subscription. Uninstalling the app does not cancel the subscription; refunds must be requested from Apple.
- If you subscribed via Google Play: cancel through the Google Play Store app (Menu → Subscriptions → Manus → Cancel) or via the Google Play website (Subscriptions → Manage → Cancel). Uninstalling the app does not cancel the subscription.
- If you are on a 7-day free trial: cancel before the trial ends to avoid being charged. Cancelling after the trial stops future renewals but typically does not trigger an automatic refund for the initial charge.
- If you cannot access the dashboard option, you can contact Manus support by email at support@manus-ai.com or by phone at +1 (555) 123-4567 (Mon - Fri 9 am - 6 pm EST). Support may ask you to confirm account details to complete cancellation.
What happens when you cancel
When you cancel a Manus subscription, recurring billing is stopped so you will not be charged again at the next renewal. Your account typically retains access until the end of the paid billing period; after that your account will revert to the Free tier and any paid features or additional credits will be removed.
Cancelling does not automatically delete your Manus account or stored data. If you need account deletion or data removal, contact support and confirm the steps required for data erasure under Manus’s policies.
Will I get a refund?
Manus’s public policy states that cancelling stops future renewals but does not automatically produce a refund for the current payment. Refunds for web (Stripe) and Google Play purchases can be requested via Manus’s Help Centre (submit invoice details and a refund reason); approved refunds are processed within about 1 - 15 business days. Apple App Store purchases require refunds through Apple’s refund process; Manus does not process Apple refunds directly.
Manus’s stated refund exceptions are limited - refunds for in-app credit balances are only provided when there is a platform malfunction. Refunds for change of mind or dissatisfaction are not guaranteed and are treated case-by-case. If you believe an error (for example accidental charges, trial issues, or a technical credit-drain bug) caused wrongful billing, document the incident and submit a request via the Help Centre or support channels.
Manus Ai plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | Basic access with daily credits |
| Basic (web) | ≈ C$25.65 | Monthly | Around 1,900 credits, Agent Mode, 2 concurrent/scheduled tasks |
| Plus (web) | ≈ C$52.65 | Monthly | Around 3,900 credits, creative tools, 3 concurrent tasks |
| Pro (web) | ≈ C$268.65 | Monthly | Around 19,900 credits, full creative suite, high concurrency |
| Basic (app store) | ≈ C$33.75 | Monthly | App-based in-app purchase |
| Plus (app store) | ≈ C$66.15 | Monthly | App-based in-app purchase |
| Pro (app store variants) | ≈ C$67.49 - C$336.15 | Monthly | App-based in-app purchase, tiered pricing |
Your consumer rights in Canada
Manus’s public policies do not explicitly reference Canadian statutory cancellation or refund rights. Under Canadian consumer protection laws, digital goods/refunds can be governed by provincial rules and by the platform used (Apple/Google). However, Manus’s stated position is that cancellation stops future billing and refunds are discretionary except where platform (Apple) rules apply or where a technical malfunction is demonstrated.
If you live in Canada and believe your consumer rights were infringed (for example, if you were charged without consent or billed during a trial), you can escalate by contacting your payment provider (bank/card issuer) to dispute charges, contacting Apple or Google for in-app purchases, or filing a complaint with your provincial consumer protection office. Keep documentation of transactions and support correspondence to support any formal dispute.
Customer experiences
User reports are mixed. Some customers have reported successful refunds after contacting Manus support, for example refunds for wasted credits following direct support intervention. That demonstrates refunds are possible in some cases when the company agrees.
However, there are multiple negative reports noting difficulty cancelling subscriptions (especially trials where a clear cancel button was not visible), unexpected charges during or after trials, refund requests denied or ignored, rapid/unexpected credit consumption, and limited or slow support response. Several reviews cite a significant "credit drain" event and unsuccessful refund attempts. These mixed experiences suggest documenting everything and contacting the correct support channel promptly if you encounter issues.
Documentation checklist
- Account email and username
- Transaction or invoice ID and date of charge
- Purchase method (Web/Stripe, Apple App Store, Google Play)
- Screenshots of subscriptions page, receipts, and any in-app credit usage
- Clear description of what happened and the resolution you seek (cancel, refund, credit adjustment)
Common mistakes
A common mistake is assuming that uninstalling the app cancels the subscription; both Apple and Google require cancellation through their subscription settings. Another frequent error is waiting until after the free trial ends to cancel - if you cancel after trial expiry you may still be charged and must request a refund instead of an automatic reversal.
Not keeping transaction details or screenshots makes refund requests harder to resolve. Also using the wrong support channel (asking Manus to refund an Apple purchase) can cause delays - Apple purchases must be refunded via Apple, while web/Google purchases can be requested through Manus’s Help Centre.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Stripe via Manus account) | Refunds can be requested via Manus Help Centre; approved refunds processed in ~1 - 15 business days | Low - Moderate (dashboard cancellation is straightforward; refunds require support request) |
| Apple App Store | Refunds must be requested from Apple; Manus does not process Apple refunds | Moderate (cancel via iOS subscription settings; refunds go through Apple’s process) |
| Google Play | Refunds can be requested via Manus for Google purchases or via Google Play’s refund process; policies vary | Moderate (cancel via Google Play; refunds may require support involvement) |
| Email / Phone support | Can be used to request cancellation or refunds for web/Google payments; response times vary | Moderate - High (may require back-and-forth and documentation) |
After cancelling
After you cancel, verify that the subscription shows as downgraded or cancelled in the method you used (Manus account page, Apple Subscriptions, or Google Play subscriptions). Save confirmation screenshots or emails showing the cancellation and any case/ticket numbers from support. If you were charged and want a refund for a web or Google purchase, submit a refund request through the Manus Help Centre (use the invoice details and the reason). For Apple purchases, follow Apple’s refund process. Helpful official links: cancel guide How can I cancel my subscription?, refund guide How can I request a refund, and credit-refund policy AI agent credit refund policy.
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