Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Manychat
8605 Santa Monica Blvd, #64372
90069 West Hollywood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Manychat service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Manychat: Easy Method
What is Manychat
ManyChat is a chatbot and marketing automation platform that helps businesses build messaging flows, send broadcasts, and integrate with services like Shopify and Google Sheets. It is commonly used to automate customer conversations on platforms such as Facebook Messenger, Instagram, and SMS, and offers tiered plans with a "Pro" option for full feature access.
How to cancel Manychat
- Sign in on the ManyChat website, go to Settings → Billing → "Cancel Subscription", and follow on-screen prompts to confirm cancellation. The account status will change to "Pending cancellation" and the subscription remains active until the end of the current billing period; cancelling on the web prevents future charges but does not stop access immediately.
- If you cannot log in, contact ManyChat support or submit a cancellation request by their contact form; as a formal alternative you may send a written cancellation notice (see Address section below) and keep proof of delivery.
- Do not attempt cancellation through the mobile App Store or Google Play apps - cancellations cannot be completed there and must be done on the web.
What happens when you cancel
After cancelling via the website, your subscription status will typically change to "Pending cancellation." Your ManyChat account and features will remain accessible for the remainder of the billing cycle you already paid for; access is not cut immediately. Future recurring charges stop after the current paid period ends, provided cancellation was completed before the next billing cycle began. Your data generally remains in the account but ManyChat's retention and deletion policies are governed by their terms - export any critical data or flows before losing access.
Will I get a refund?
ManyChat states refunds are discretionary. They may grant refunds for technical issues or if you cancel within an initial window (commonly reported as the first 30 days), and approved refunds are typically issued back to the card within about 10 business days. Their Terms of Service also note refunds are provided in limited circumstances (for example, if ManyChat stops providing services or per posted requirements). There is no automatic guarantee of a full refund for routine cancellations outside those exceptions; if you believe you were charged in error, contact ManyChat support and keep documentation of charges and cancellation confirmation.
Manychat plans and pricing
| Plan | Price (approx. CAD) | Period | Features / Notes |
|---|---|---|---|
| Pro (annual) | C$244.40/year (~C$20/month) | Annual | Full Pro features; price is a user-reported USD annual plan converted to CAD (approximate). |
| Pro (annual) | C$210 pre-tax (~C$238 after tax) | Annual | User-reported USD annual plan converted to CAD including estimated tax; actual billed amount varies with exchange rates and processor fees. |
Your consumer rights in Canada
Canadian consumer protection laws require clear refund and billing practices and can scrutinize broad "no refunds" policies. While ManyChat's published terms reserve refunds to their discretion and do not explicitly promise statutory Canadian rights, consumers in Canada retain protections under federal and provincial laws against unfair billing and deceptive representations. To protect your rights, ensure cancellations are completed before the billing date, keep records of confirmations, and if you are charged after valid cancellation, contact ManyChat support and, if unresolved, escalate through your payment provider or a consumer protection agency in your province.
Customer experiences
Reviews are mixed: many users praise ManyChat for ease of use, affordability, strong automation tools, and useful integrations, particularly for marketers building flows and automations. At the same time, negative reports commonly cite slow or unresponsive customer support, difficulty cancelling or being billed after attempting cancellation, and intermittent bugs or integration problems. These contrasting experiences suggest ManyChat can be effective for automation needs but that support and billing interactions may require extra documentation and patience.
Documentation checklist
- Account email and ManyChat account ID; billing invoices and receipts showing amounts and dates; screenshots of Settings → Billing and any "Pending cancellation" confirmation; payment method (card last 4 digits) and transaction entries from bank/statement; support ticket IDs or correspondence; proof of any registered mail or formal notices sent.
Common mistakes
Common errors include attempting to cancel through mobile app stores (which will not complete the cancellation), not cancelling before the next billing date and getting charged for an additional period, failing to save or screenshot the cancellation confirmation (so you lack evidence if billing disputes arise), and assuming cancellation takes effect immediately - ManyChat typically allows access until the paid period expires. Another frequent mistake is relying solely on community forum replies rather than getting written confirmation from ManyChat support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (ManyChat website - Settings → Billing → Cancel) | Possible (discretionary; refunds for technical issues or early cancellation may be granted) | Low - straightforward if you can access the account |
| Mobile App Store / Google Play | Unlikely via app - cancellation must be done on ManyChat web; refunds depend on ManyChat support or app store policies if billed through store | Not applicable / High if attempted via mobile app (won't complete there) |
| Support request or formal written notice (email, contact form, or registered mail) | Possible but discretionary; useful if you cannot log in or need formal proof | Medium - High - may require follow-up and proof of delivery |
After cancelling
After you cancel, save any confirmation and monitor your bank or card statement for charges through the end of the paid period. If you believe you were wrongly charged after a valid cancellation, contact ManyChat support and include your account details, screenshots, and evidence of cancellation. Helpful links: ManyChat homepage manychat.com, billing settings (log in first) Settings → Billing, support and contact options support.manychat.com and general contact form manychat.com/contact. If a billing dispute is not resolved, you may also contact your payment provider or consult provincial consumer protection resources in Canada.
Address
For formal written notices you may send registered mail (raccomandata A/R recommended) to:
Manychat, Inc., 8605 Santa Monica Blvd, #64372, West Hollywood, CA 90069, USA