Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Mazda Connected
55 Vogell Road
L4B 3K5 Richmond Hill
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mazda Connected service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Mazda Connected: Easy Method
What is Mazda Connected
Mazda Connected (also marketed through the MyMazda app) is Mazda Canada’s subscription-based connected-vehicle service that provides remote functions (lock/unlock, remote start), vehicle monitoring and other telematics features. Access requires an active subscription registered through Mazda’s Connected Services subscription portal rather than through app-store billing alone.
How to cancel Mazda Connected
Subscriptions must be cancelled through Mazda’s Connected Services subscription portal or by using the in-vehicle “Unsubscribe Connected Services” option in the MyMazda app (or by contacting your dealership if you cannot cancel online). Deleting the MyMazda app or removing the app from your device does not stop billing. For formal disputes or to ensure receipt, Mazda’s Terms & Conditions advise sending cancellation correspondence to the Legal Department (registered mail).
- Go to the Mazda Connected Services subscription website: mazda.ca - MyMazda/Connected Services. Sign in and follow the subscription management/cancellation flow.
- Or, in the MyMazda app, open the vehicle menu and select “Unsubscribe Connected Services” (this can require vehicle access and confirmation).
- If unable to cancel online or in-app, contact your Mazda dealership for assistance; request a written confirmation of cancellation.
- Optional formal step: send a registered letter (raccomandata A/R) addressed to Mazda Canada Inc., Attn: Legal Department, referencing Terms & Conditions Section 16.A, and keep the postal receipt for proof of delivery.
What happens when you cancel
If you cancel after a monthly renewal has already processed, you will retain access to the paid features until the end of that paid period; cancellation prevents future renewals but does not prorate or extend access beyond the paid term. Uninstalling the MyMazda app or unenrolling via the app does not, by itself, cancel an active subscription. Be aware that cancelling or deleting may trigger app or vehicle-side error messages and, in some reported cases, require dealer intervention to clear errors or complete account updates.
Will I get a refund?
Mazda Connected Services subscriptions are stated as non-refundable once cancelled. Mazda’s public terms do not describe a standard 14‑day cooling-off refund right for these subscriptions. If you believe a refund is warranted (billing error, duplicate payment, or statutory consumer protection in your province), contact Mazda Canada support and retain all documentation; for Quebec residents, specific provisions of the Quebec Consumer Protection Act may apply and could affect remedies, but Mazda’s terms continue to assert a non‑refundable policy.
Mazda Connected plans and pricing
The official Mazda Canada site confirms fixed prepaid bundles; community-reported monthly prices are not officially confirmed. Below are reported options and user-reported monthly figures.
| Plan | Price | Period | Features |
|---|---|---|---|
| 4‑Year Prepaid (includes 2‑Year trial) | C$425 | Total (48 months) | Prepaid bundle including trial and 24 additional months |
| 5‑Year Prepaid (includes 2‑Year trial) | C$525 | Total (60 months) | Prepaid bundle including trial and 48 additional months |
| 6‑Year Prepaid (includes 2‑Year trial) | C$625 | Total (72 months) | Prepaid bundle including trial and 60 additional months |
| Monthly Subscription (user‑reported) | C$21.95/month | Monthly | Month‑to‑month plan after trial, based on user reports |
| Monthly Subscription (alternative, user‑reported) | C$9.95/month | Monthly | Lower monthly rate mentioned in community forums |
Your consumer rights in Canada
Consumer protections vary by province. Quebec’s Consumer Protection Act contains provisions (for example, section 214.6 and following) that may affect cancellation and refunds for certain contracts, but Mazda’s published terms assert a non‑refundable policy and require customers to cancel via the subscription portal. Mazda’s terms also reserve the right to terminate subscriptions with 30 days’ notice (or immediately for cause); ultimately it is the customer’s responsibility to cancel active subscriptions to avoid continued billing. If you believe a statutory right applies to your case, document everything and seek province‑specific guidance or legal advice.
Customer experiences
User feedback is mixed. Some owners report that core functions - remote lock/unlock, remote start and vehicle status - work reliably with the MyMazda app. However, many others report intermittent connectivity, functionality issues, and poor performance. There are community reports that deleting the app or attempting to unsubscribe improperly can produce error notifications or require dealer service (and in at least one reported case, a costly dealer intervention). Public review sites (e.g., Trustpilot) contain significant negative feedback about functionality and customer support.
Documentation checklist
- Account email and password (MyMazda login)
- Vehicle Identification Number (VIN) and vehicle model/year
- Proof of purchase or subscription receipt (confirmation emails, prepaid bundle receipt)
- Screenshots showing active subscription and any error messages
- Copies of any support or dealership correspondence
- Postal tracking/registered mail receipt if you send a formal cancellation letter
- Date and time stamp for the cancellation attempt and any confirmation numbers
Common mistakes
A frequent error is assuming that deleting the MyMazda app or removing the app from your phone cancels the subscription - this does not stop billing. Another common mistake is attempting to cancel through the App Store or Google Play rather than Mazda’s Connected Services portal; Mazda requires cancellation through its subscription website or the in‑vehicle “Unsubscribe Connected Services” flow. People also sometimes fail to keep written confirmation or postal tracking proof when they expect a refund or need to dispute billing. Finally, relying solely on community-reported monthly rates can lead to misunderstandings about official pricing - always confirm through Mazda’s portal or dealer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Mazda Connected Services subscription website | Non‑refundable (per Mazda terms) | Low - primary/required method |
| MyMazda app (vehicle menu: “Unsubscribe Connected Services”) | Non‑refundable (per Mazda terms) | Medium - requires vehicle/app access and confirmation |
| Contacting/dealing with a Mazda dealership | Non‑refundable (per Mazda terms); dealership may assist with cancellation | Medium - High - may require appointment or dealer fees for certain account updates |
| Deleting app or cancelling via App Store / Google Play | Does not cancel subscription with Mazda; refunds not guaranteed | Ineffective - does not stop Mazda billing |
| Registered mail to Legal Department (formal notice) | Non‑refundable (per Mazda terms); used to create formal record | Formal - higher administrative effort but creates proof of notice |
After cancelling
Keep any cancellation confirmations, emails, screenshots and postal receipts. Check your payment method and bank/credit card statements for future charges over the next billing cycles; if charges continue, contact Mazda Canada support and provide your documentation. For account or technical issues after cancellation, contact your dealership for help clearing vehicle-side error messages. Official Mazda pages for reference: subscription and MyMazda overview (MyMazda app), privacy/connected services information (Connected Services privacy), and terms and conditions (Terms & Conditions).
Address
For formal cancellation correspondence (recommended by Mazda’s Terms & Conditions Section 16.A), send registered mail (raccomandata A/R) to:
Mazda Canada Inc.
55 Vogell Road
Richmond Hill, ON L4B 3K5
Attn: Legal Department