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Mediahyve (also styled Media Hyve or media-hyve.com) is a digital subscription service reported to offer media-related content through web and mobile channels. It is associated with subscription billing that, according to available terms, is managed either by the app stores (Apple App Store or Google Play) when purchased there, or directly through the Mediahyve website for web purchases.
When you cancel a subscription purchased via an app store, cancellation typically stops future recurring billing while allowing access until the end of the paid period. When you cancel a direct web subscription, the site should likewise stop renewals but may retain account data per its privacy policy and terms. Deleting the app or your account does not guarantee immediate cancellation unless you explicitly stop billing via the store or account payment settings.
Mediahyve's published terms state that charges are generally non-refundable and that there are no refunds or credits for unused or partially used subscription periods. That is the default position in their terms of service. In some cases you may be able to request a refund from the platform that processed the payment (Apple or Google) or dispute the charge with your payment card issuer or bank, but refunds are not guaranteed and will depend on the store’s policies, the financial institution, or applicable consumer protection law.
| Plan | Price (CAD) |
|---|---|
| Standard | Varies |
| Premium | Varies |
Canadian consumer protection laws can provide remedies for misleading practices and certain contracts, but there is no blanket automatic 14‑day refund right for all digital subscription services unless specifically required by law or the service’s terms. Because Mediahyve’s terms do not promise a 14‑day cooling-off refund, statutory rights may be limited; however, if you believe charges were unauthorized, misleading, or part of deceptive business practices, you can file complaints with your bank to dispute charges and consider reporting to the Competition Bureau of Canada or your provincial consumer protection office. Retain all documentation to support any complaint or dispute.
Available public reviews are largely negative. Multiple Trustpilot reviews complain of unauthorized recurring charges and difficulty cancelling (see Trustpilot). Scam-detector style services have classified the site as questionable (Scam Detector), and some Reddit threads report redirects from other services leading to Mediahyve signups and unexpected monthly charges (Reddit example). There is little publicly posted positive feedback; due to these reports it is prudent to verify charges carefully and document all interactions.
A frequent mistake is assuming uninstalling the app cancels the subscription; app removal does not stop store-managed renewals. Another common error is cancelling the account on the site without checking the payment or subscription settings - some sites require cancellation through the billing portal rather than account deletion. People also sometimes wait too long to dispute charges; promptly collecting receipts and contacting the store or bank increases chances of a successful refund or charge reversal. Example: a user who deleted the app but did not cancel the Apple subscription continued receiving monthly charges until they turned off the subscription in Apple ID settings.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Generally non-refundable via Mediahyve; Apple may consider store refunds on request | Low to Moderate |
| Google Play | Generally non-refundable via Mediahyve; Google may consider store refunds on request | Low to Moderate |
| Web (direct subscription) | Generally non-refundable per Mediahyve terms; dispute via bank if unauthorized | Moderate |
| Email or Phone request | Generally non-refundable; may require escalation and documentation | Moderate to High |
After you cancel, keep copies of cancellation confirmations, receipts, and any message IDs. If charges continue after cancellation, contact the store (Apple or Google) or your payment card company to dispute the charge and provide the documentation checklist items. Consider reporting problematic practices to the Competition Bureau of Canada (https://www.competitionbureau.gc.ca) or to your provincial consumer protection agency if you suspect deceptive or unauthorized billing. Helpful links: cancel via Apple guidance (app store help), cancel via Google Play guidance (google play help), and Mediahyve terms (terms & conditions).
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.