Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Mellowflow.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Mellowflow: Easy Method
What is Mellowflow
Mellowflow is a subscription-based app marketed to help users with focus, task prioritization and ADHD-related productivity through short daily lessons and guided modules. It is available on iOS (Apple App Store), Android (Google Play) and via web subscriptions, and offers time-limited lesson modules intended to build daily routines and reduce procrastination.
How to cancel Mellowflow
- If you subscribed on iOS through Apple’s App Store, cancel through your Apple ID > Subscriptions in your device Settings. Do not rely on deleting the app or the Mellowflow website to stop renewal. For official steps see the developer support article: Cancel In-App Subscriptions (Apple).
- If you subscribed on Android through Google Play, cancel directly in Google Play > Subscriptions. The Mellowflow website cannot cancel Google Play subscriptions for you. Official guidance is here: Cancel In-App Subscriptions (Google Play).
- If you subscribed via the web, request cancellation by emailing Mellowflow support (hello@mellowflow.app). Note that many users report problems receiving confirmations or seeing their account stop renewing - keep records of your request. An independent write-up about web cancellations is here: How to Cancel (web).
What happens when you cancel
When cancellation is processed, renewal should stop at the end of your current paid period. For store‑managed subscriptions (Apple, Google) cancellation must be handled in the store; the service may remain active until the subscription period expires. For web subscriptions cancelled by support, users report mixed outcomes - some accounts were immediately set to expire while others reportedly stayed active or continued billing due to verification issues. Your app data and account profile are generally retained unless you request deletion; cancelling typically only stops auto‑renewal rather than erasing data.
Will I get a refund?
Mellowflow’s stated refund practice is restrictive. For web purchases they require refund requests via email to hello@mellowflow.app within 11 days of initial purchase and often ask for proof that you completed seven consecutive lessons (screenshots) to be eligible. The company reportedly does not provide full refunds for recurring (auto‑renewing) subscriptions; partial refunds (e.g., 25% or 50%) have been offered in some cases. For purchases made through Apple or Google, refund decisions and processes are typically handled by the respective store, so you should use Apple or Google refund channels for those transactions.
Mellowflow plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month Plan | approx. US$39.99 (≈ C$52 - 55) | Monthly | Full access to app’s focus and ADHD tools |
| 3‑Month Plan | US$79.99 (≈ C$105 - 110) | Quarterly | Full access across 3 months |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection frameworks, businesses are expected to provide transparent, fair cancellation and refund practices for digital subscriptions. The Competition Bureau and provincial consumer protection offices address misleading or unfair practices; restrictive or opaque refund and cancellation procedures that create undue hurdles may contravene those expectations. If you believe a merchant’s terms are misleading or you’re being treated unfairly, you may escalate to your payment provider (credit card chargeback), file complaints with your provincial consumer protection office, or contact the Competition Bureau for guidance.
Customer experiences
Reviews are mixed. Positive reviewers praise short lessons, increased focus and accountability, improved self‑awareness, and that the app feels human and gradual in approach. Negative feedback centers on cancellation and refund difficulties: many users report not receiving cancellation confirmations, continued charges after cancellation attempts, and a refund policy described as overly strict and difficult to satisfy (e.g., requiring seven consecutive lesson screenshots within 11 days). Some users describe repeated unexpected charges and strong frustration with the customer service process.
Documentation checklist
- Receipt or transaction record showing purchase date and amount
- Account email and username used with Mellowflow
- Screenshots showing lesson completions (if pursuing refund under Mellowflow’s rules)
- Record of cancellation attempts (emails sent, screenshots of subscription page, timestamps)
- Payment method details (last four digits of card, bank statement showing charge)
Common mistakes
Common errors include deleting the app instead of cancelling via the App Store/Google Play or the web subscription settings, assuming a support email was received when it wasn’t, and failing to keep copies of cancellation requests and receipts. Another frequent issue is trying to get a refund from Mellowflow for a purchase made via Apple or Google without also using the store’s refund channels; for purchases made through app stores you should use the store’s refund request process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; follow Apple refund request process | High (must cancel via Apple ID; store refund process required) |
| Google Play | Refunds handled by Google Play; follow Google refund process | High (must cancel in Google Play; store refund process required) |
| Web (direct via Mellowflow) | Restricted - email hello@mellowflow.app; requires 11‑day window and proof of 7 lessons; partial refunds sometimes offered | High (users report unconfirmed cancellations and difficulty obtaining refunds) |
After cancelling
After you cancel, keep copies of cancellation confirmations, transaction receipts and any email correspondence. If charges continue after a confirmed cancellation, contact your payment provider (credit card issuer or bank) to dispute the charge and consider filing a complaint with your provincial consumer protection office. Useful links: Mellowflow cancellation guidance for app subscriptions (Apple, Google Play), an independent web cancellation walkthrough (JoinChargeback), user discussions about refunds and experiences (Reddit, Trustpilot (CA)), and general Canadian consumer information at the Competition Bureau: competitionbureau.gc.ca.
Address
For written correspondence you can use:
2035 Sunset Lake Road, Newark, DE 19702, United States