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Cancellation service #1 in Canada
Mellowflow is a subscription-based app marketed to help users with focus, task prioritization and ADHD-related productivity through short daily lessons and guided modules. It is available on iOS (Apple App Store), Android (Google Play) and via web subscriptions, and offers time-limited lesson modules intended to build daily routines and reduce procrastination.
When cancellation is processed, renewal should stop at the end of your current paid period. For store‑managed subscriptions (Apple, Google) cancellation must be handled in the store; the service may remain active until the subscription period expires. For web subscriptions cancelled by support, users report mixed outcomes - some accounts were immediately set to expire while others reportedly stayed active or continued billing due to verification issues. Your app data and account profile are generally retained unless you request deletion; cancelling typically only stops auto‑renewal rather than erasing data.
Mellowflow’s stated refund practice is restrictive. For web purchases they require refund requests via email to [email protected] within 11 days of initial purchase and often ask for proof that you completed seven consecutive lessons (screenshots) to be eligible. The company reportedly does not provide full refunds for recurring (auto‑renewing) subscriptions; partial refunds (e.g., 25% or 50%) have been offered in some cases. For purchases made through Apple or Google, refund decisions and processes are typically handled by the respective store, so you should use Apple or Google refund channels for those transactions.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Month Plan | approx. US$39.99 (≈ C$52 - 55) | Monthly | Full access to app’s focus and ADHD tools |
| 3‑Month Plan | US$79.99 (≈ C$105 - 110) | Quarterly | Full access across 3 months |
Under Canadian federal and provincial consumer protection frameworks, businesses are expected to provide transparent, fair cancellation and refund practices for digital subscriptions. The Competition Bureau and provincial consumer protection offices address misleading or unfair practices; restrictive or opaque refund and cancellation procedures that create undue hurdles may contravene those expectations. If you believe a merchant’s terms are misleading or you’re being treated unfairly, you may escalate to your payment provider (credit card chargeback), file complaints with your provincial consumer protection office, or contact the Competition Bureau for guidance.
Reviews are mixed. Positive reviewers praise short lessons, increased focus and accountability, improved self‑awareness, and that the app feels human and gradual in approach. Negative feedback centers on cancellation and refund difficulties: many users report not receiving cancellation confirmations, continued charges after cancellation attempts, and a refund policy described as overly strict and difficult to satisfy (e.g., requiring seven consecutive lesson screenshots within 11 days). Some users describe repeated unexpected charges and strong frustration with the customer service process.
Common errors include deleting the app instead of cancelling via the App Store/Google Play or the web subscription settings, assuming a support email was received when it wasn’t, and failing to keep copies of cancellation requests and receipts. Another frequent issue is trying to get a refund from Mellowflow for a purchase made via Apple or Google without also using the store’s refund channels; for purchases made through app stores you should use the store’s refund request process.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; follow Apple refund request process | High (must cancel via Apple ID; store refund process required) |
| Google Play | Refunds handled by Google Play; follow Google refund process | High (must cancel in Google Play; store refund process required) |
| Web (direct via Mellowflow) | Restricted - email [email protected]; requires 11‑day window and proof of 7 lessons; partial refunds sometimes offered | High (users report unconfirmed cancellations and difficulty obtaining refunds) |
After you cancel, keep copies of cancellation confirmations, transaction receipts and any email correspondence. If charges continue after a confirmed cancellation, contact your payment provider (credit card issuer or bank) to dispute the charge and consider filing a complaint with your provincial consumer protection office. Useful links: Mellowflow cancellation guidance for app subscriptions (Apple, Google Play), an independent web cancellation walkthrough (JoinChargeback), user discussions about refunds and experiences (Reddit, Trustpilot (CA)), and general Canadian consumer information at the Competition Bureau: competitionbureau.gc.ca.
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.