Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Memoryos
200 Continental Drive, Suite 401
19713 Newark
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Memoryos service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Memoryos: Easy Method
What is Memoryos
Memoryos is a subscription-based app and web service that teaches memory techniques such as memory palaces through gamified lessons and practice exercises. It is available on iOS, Android (Google Play), and as a web account, and offers tiered plans (Student, Essential, Expert) with monthly and annual billing options.
How to cancel Memoryos
- Preferred - In‑app / account (fastest): Log into your memoryOS account on the app or at memoryos.com, go to Profile or Settings > Subscription / Billing, choose Manage Subscription and follow the prompts to cancel or turn off auto‑renewal. Cancellation via your memoryOS account takes effect immediately for the subscription stop of future renewals.
- iOS (App Store): If you subscribed via the App Store you must cancel through your Apple account (memoryOS cannot cancel App Store subscriptions for you). On iOS open Settings > [your name] > Subscriptions, find Memoryos and tap Cancel Subscription or turn off Auto‑Renewal. Do this at least 24 hours before the end of the current billing period.
- Android (Google Play): If you subscribed via Google Play, cancel from the Google Play Store: Open Google Play > Profile > Payments & subscriptions > Subscriptions, select Memoryos and tap Cancel subscription. memoryOS does not cancel Google Play subscriptions directly.
- Web / Email: If you cannot access the in‑app controls, email support@memoryos.com with your account email, subscription details and request cancellation; allow time for a support reply and keep records of your request.
What happens when you cancel
When you cancel, auto‑renewal for future billing will be turned off and you will keep access to the paid features until the end of the current paid period. Your account and any progress or data you stored with memoryOS remain associated with your account unless you request deletion; cancelling a subscription does not automatically delete your account or content. If you need account deletion, contact support with that specific request.
Will I get a refund?
Refunds are handled according to the channel you used to subscribe and memoryOS’s stated policies. If you subscribed through the App Store or Google Play, refunds are subject to Apple’s or Google’s refund processes and policies. memoryOS states a voluntary 30‑day, no‑questions‑asked money‑back guarantee for requests submitted within 30 days of purchase and also considers refunds on a case‑by‑case basis for mistaken charges or failed cancellations. To request a refund from memoryOS, email support@memoryos.com with your account and purchase details; if that route does not resolve the issue you can pursue a refund through Apple/Google or your payment provider as applicable.
Memoryos plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Student Monthly Plan | USD 6.99 | Monthly | Student Premium |
| Student Annual Plan | USD 49.99 | Annual | Student Premium |
| Essential Monthly Plan | USD 19.99 | Monthly | Essential |
| Essential Annual Plan | USD 119.99 | Annual | Essential |
| Expert Monthly Plan | USD 34.99 | Monthly | Expert |
| Expert Annual Plan | USD 199.99 | Annual | Expert |
App Store prices shown to Canadian users display in CAD after conversion from the USD values above. Exact CAD amounts are shown in the Canadian App Store on an iOS device and can vary slightly due to exchange rates and local taxes.
Your consumer rights in Canada
Canadian consumer protection does not generally provide an automatic cooling‑off period for digital subscriptions the same way some return rights apply to physical goods. Platform subscriptions (App Store, Google Play) follow the respective platform refund and dispute procedures. memoryOS’s 30‑day money‑back guarantee is a voluntary, more generous policy and applies if you request a refund within that window. If you are unable to cancel a subscription or continue to be charged, you may seek a refund through the App Store, Google Play, your payment provider, or your bank’s dispute mechanisms. Keep records of cancellation attempts, emails and receipts to support any dispute.
Customer experiences
Many users praise Memoryos for engaging lessons, effective memory‑palace techniques and an intuitive, gamified learning experience; Trustpilot summaries indicate high overall satisfaction (for example, a 4.5/5 TrustScore and positive Canadian reviews). At the same time, there are recurring complaints about difficulty cancelling subscriptions, unexpected charges (including sizeable annual charges reported by some users), confusing navigation for some older users, occasional bugs, and instances where users felt they needed to contact support or their bank to resolve billing issues. Several users also reported responsive customer support when billing issues were addressed.
Documentation checklist
- Account email used for the subscription
- Order receipt or transaction ID (email receipt or App Store/Google Play purchase record)
- Date and time of cancellation attempt, and screenshots showing subscription status or cancellation confirmation
- Device/OS used (iOS/Android/web) and any relevant subscription ID or plan name
- Copies of emails or chat transcripts with support and bank statements showing the charge
Common mistakes
Common mistakes include attempting to cancel a subscription inside the memoryOS app when the subscription was processed by Apple or Google - in that case the platform controls renewal and you must cancel via your Apple ID or Google Play account. Another frequent issue is waiting until too close to the renewal date; for App Store subscriptions cancel at least 24 hours before the period ends to avoid an automatic charge. Users also sometimes expect an automatic refund when cancelling; refunds are not guaranteed and depend on memoryOS’s policy, the platform’s refund rules, or bank dispute outcomes. Failing to save confirmation screenshots or receipt emails makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app / account (memoryOS) | Refunds via memoryOS support (30‑day guarantee may apply); platform refunds vary | Low - immediate cancellation for future renewals |
| App Store (iOS) | Refund requests handled by Apple; memoryOS cannot cancel App Store subscriptions | Medium - must cancel via Apple account; follow Apple refund process for charges |
| Google Play (Android) | Refunds handled by Google Play policies; memoryOS does not cancel Play subscriptions | Medium - cancel via Google Play subscriptions; use Play refund request for charges |
| Email to support (support@memoryos.com) | Refunds considered case‑by‑case; 30‑day policy stated for eligible requests | Varies - depends on support response time and verification |
After cancelling
After you cancel, save any confirmation messages and check that future automatic charges are no longer appearing on your bank or card statements. If you subscribed through Apple, view or request refunds via Apple subscriptions and Apple’s refund support; for Google Play use Google Play subscriptions & refunds. If memoryOS support is unresponsive or you continue to be charged, contact your bank or card issuer to dispute the charge and provide the documentation checklist items. For direct contact, email support@memoryos.com or visit memoryos.com for support options.
Address
200 Continental Drive, Suite 401, Newark, Delaware, 19713, United States