Cancellation service N°1 in Sweden
Contract number:
To the attention of:
Cancellation Department – Mentimeter
Alströmergatan 22
112 47 Stockholm
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mentimeter service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Mentimeter: Easy Method
What is Mentimeter
Mentimeter is a cloud-based interactive presentation and polling tool that lets hosts create live polls, word clouds, quizzes and Q&A sessions to engage audiences in real time. It is commonly used in meetings, classrooms and events to gather participants’ responses and display results instantly.
Mentimeter offers free and paid subscription tiers with additional features such as branding, team collaboration and export options on paid plans.
How to cancel Mentimeter
- Web (via your Mentimeter account): Sign in at mentimeter.com, go to Account settings → Billing and turn off auto‑renewal. This stops future charges but keeps subscription benefits until the end of the paid period.
- iOS (App Store purchases): Cancel through Apple’s subscription management on your device (Settings → your name → Subscriptions) or via Apple’s subscription support. App‑store purchases are handled by Apple and Apple’s terms apply.
- Android (Google Play purchases): Cancel via Google Play (Play Store app → Profile → Payments and subscriptions → Subscriptions). Google handles billing and refunds for Play purchases.
- Postal cancellation (registered mail): If you prefer written notice or want to assert statutory rights by post, send a signed cancellation letter by registered mail with return receipt (raccomandata A/R) to Mentimeter’s billing address: Alströmergatan 22, 112 47 Stockholm, Sweden. Include your account email, subscription details and a clear statement that you cancel auto‑renewal or request contract termination.
What happens when you cancel
When you cancel auto‑renewal on a web subscription, future charges will be stopped but you retain access to paid features until the end of the already‑paid billing period. After the paid period ends your account will be downgraded to the free plan: presentations and collected data remain accessible but with the limitations of free features (for example, fewer question types, participant limits or restricted exports).
For App Store and Google Play subscriptions, cancellation stops renewal but platform rules determine exact access timing; generally you retain paid access until the end of the current billing cycle. Always verify the subscription end date in your account or on the platform.
Will I get a refund?
Mentimeter’s published policy for web purchases states users may be entitled to a full refund within 14 days of the initial subscription purchase provided the service has not been used in a live audience setting. To request such a refund, contact support at hello@mentimeter.com and include your account and purchase details. Refunds are processed after approval and typically arrive within a few days, subject to bank or card processor timings.
Purchases made through the Apple App Store or Google Play are subject to those stores’ refund procedures and terms; Mentimeter’s 14‑day web refund policy may not apply where store billing rules override. If you paid via App Store or Google Play, use Apple’s or Google’s refund request processes. If you believe Canadian consumer law gives you additional rights, mention those in any written request and consider sending registered mail to the company address as well.
Mentimeter plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Basic | Approximately C$16 - C$20/month (annual billing) | Monthly (billed annually) | Unlimited participants, import presentations, export to Excel |
| Pro | Approximately C$34 - C$38/month (annual billing) | Monthly (billed annually) | All Basic features plus branding, team collaboration |
Your consumer rights in Canada
Canadian consumer protection law may grant statutory rights that complement or exceed a vendor’s stated policies. Mentimeter’s 14‑day web refund policy does not override mandatory consumer protection laws in Canada or in provinces such as Quebec, which have their own cancellation and disclosure rules. For in‑app purchases, Apple’s and Google’s marketplace rules generally govern refunds, but provincial statutory rights may still be relevant in some circumstances.
If you believe a vendor has refused a lawful refund, keep written records and consider contacting your provincial consumer protection office or a small claims court for guidance. Mention applicable provincial statutes in any formal written request and retain proof of delivery if you send registered mail.
Customer experiences
User reviews in Canada are mixed. Many reviewers praise Mentimeter’s ease of use, interactive features (polls, word clouds) and integrations such as PowerPoint, with aggregate ratings like 4.4/5 on Capterra and positive commentary about the user interface on GetApp.
On the other hand, some Canadian reviewers on platforms such as Trustpilot and Capterra report negative experiences around automatic renewal practices (enabled by default without a reminder), denied refund requests despite immediate contacts after billing, and sudden reductions in features or enforced template changes. These complaints suggest confirming refund eligibility and recording communications before canceling or disputing charges.
Documentation checklist
- Account email and username, subscription ID or invoice number, date of purchase, payment method and last 4 digits of the card
- Copy of the receipt or billing statement (screenshot or PDF)
- Evidence of non‑use in a live audience (if claiming the 14‑day unused refund)
- Any relevant communications with Mentimeter support (emails, chat transcripts)
- If sending postal notice: a signed cancellation letter and proof of sending (registered mail receipt / raccomandata A/R) and the return receipt when delivered
Common mistakes
Common errors include assuming app‑store purchases can be refunded via Mentimeter support (App Store/Google Play handle those), not disabling auto‑renewal early enough (you must turn it off before the next billing date to avoid another charge), and failing to keep proof of non‑use when requesting a 14‑day refund. For postal cancellations, people sometimes send unsigned letters or fail to use registered mail with return receipt, which weakens proof of delivery.
Example: a user cancels via email but never disables auto‑renewal in account Billing - the subscription keeps charging each cycle. Another example: requesting a web refund after running a live session can lead to denial under Mentimeter’s stated 14‑day unused rule, so document usage carefully.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Mentimeter account) | 14‑day full refund possible if unused in live audience; otherwise refunds by exception | Low to Medium - cancel in Billing; email hello@mentimeter.com for refunds |
| App Store (iOS) | Refunds via Apple; Mentimeter cannot process Apple billing refunds | Medium - request through Apple’s support/refund flow |
| Google Play (Android) | Refunds via Google Play policies; Mentimeter cannot directly refund Play purchases | Medium - request through Google Play refund process |
| Postal (registered letter to company) | No automatic refund - useful for formal cancellation or asserting statutory rights; refund depends on policy or legal requirement | Medium - requires drafting, sending raccomandata A/R and keeping return receipt |
After cancelling
After you cancel, verify the subscription end date in your Mentimeter account or on the platform used for billing. If you requested a refund, follow up with hello@mentimeter.com and keep copies of all correspondence. For App Store or Google Play purchases, follow the platform’s refund status pages.
Helpful resources: Mentimeter’s cancellation article (Cancellation of your Mentimeter subscription), Mentimeter’s refund article (Refund for your Mentimeter subscription), Apple subscriptions help (Apple subscriptions) and Google Play subscriptions help (Google Play subscriptions).
If you intend to assert consumer rights in Canada, keep a complete file (invoices, timestamps, delivery receipts) and consider contacting your provincial consumer protection office for further guidance.
Address
Send postal cancellation or formal notices (registered mail with return receipt) to:
Alströmergatan 22
112 47 Stockholm
Sweden