Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Merchantwords
9181 Bradleigh Drive
34787 Winter Garden
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Merchantwords service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Merchantwords: Easy Method
What is Merchantwords
MerchantWords is a keyword research service that provides search-volume data and related tools for Amazon marketplaces. It is used by sellers and marketers to discover product keywords, analyze demand across marketplaces, and plan listings or advertising strategies.
The service is offered by MerchantWords, Inc. and is sold through its website and via mobile app stores; plans and billing are presented in US dollars even for Canadian customers.
How to cancel MerchantWords
- Web (MerchantWords website): Log in to merchantwords.com → Click the pink person icon at top right → Select “My Account” → Scroll down and select “Change Subscription” (sometimes labeled “Manage Subscription”) → Upgrade, downgrade, or cancel your plan.
- App Store / Google Play: If you purchased via Apple’s App Store or Google Play, you must cancel through Apple or Google. MerchantWords does not provide direct in-app cancellation for subscriptions billed through those platforms; go to your Apple or Google account subscription management pages to cancel and, if needed, request refunds through their processes.
What happens when you cancel
When you cancel a MerchantWords subscription, your access typically continues until the end of the current paid period; automatic renewal will be stopped so you are not charged again. Data access, tool features, and any limits tied to your plan will revert or end according to the plan terms and the subscription expiration date.
If you cancel a trial or monthly plan mid‑billing cycle you usually retain access for the period you already paid for; cancellation prevents future renewals but does not necessarily provide immediate refunds.
Will I get a refund?
MerchantWords’ Terms of Service state that payments are non‑refundable and that there are “No returns, credits, or refunds” except where required by law or at MerchantWords’ sole discretion. In practice this means refunds are generally not provided for web purchases, partial months, or unused service unless a statutory right or a special MerchantWords exception applies.
For subscriptions purchased via the App Store or Google Play, refund eligibility and processing are handled by Apple or Google; you must use their refund/reporting mechanisms (for example, Apple’s Report a Problem or Google Play’s refund request workflow). MerchantWords’ “no refund” clause cannot override statutory consumer rights in Canada or the refund policies of the app stores.
Merchantwords plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Silver (single marketplace) | US$35.00/month or US$350.00/year | Monthly/Annual | Access to data for one Amazon marketplace (e.g. Canada) |
| Gold (regional - North America) | US$79.00/month or US$790.00/year | Monthly/Annual | Regional data access (US, CA, MX, etc.) |
| Platinum (global) | US$149.00/month or US$1,490.00/year | Monthly/Annual | Global data access, advanced features |
Your consumer rights in Canada
Canadian consumer protection laws can provide rights that supplement or override a merchant’s stated refund policy. If you purchased through Apple’s App Store or Google Play, those platforms have their own refund processes and policies you can use to request a refund. For direct web purchases, provincial and federal rules around automatic renewals, clear disclosure, and unfair contract terms may create rights to cancellation or refund in some circumstances.
MerchantWords’ “no refunds” term does not automatically eliminate statutory rights. If you believe you have a legal entitlement to a refund under Canadian consumer protection law, you can raise the issue with the company and, if needed, with your provincial consumer protection agency or payment provider (credit card company) to dispute a charge.
Customer experiences
Users commonly note the convenience and flexibility of MerchantWords’ subscription model and the ability to cancel anytime via the account interface. That flexibility is often highlighted in MerchantWords’ own FAQ materials.
There are no readily verifiable, recurring Canada‑specific complaints located in public review sites like Trustpilot or ProductReview Canada; therefore, no pattern of Canada‑specific issues can be confirmed from available public reviews.
Documentation checklist
- Account email and username, order or invoice number, and the date of purchase;
- a screenshot or PDF of the subscription page or billing charge from your bank/credit card;
- confirmation of cancellation (screenshot, email) or a copy of any correspondence with support;
- if purchased via Apple/Google, the app store receipt/purchase ID and any refund request IDs; and
- if sending a cancellation letter, the tracking number or proof of registered/return receipt delivery.
Common mistakes
Many cancellations fail or become confusing because customers try to cancel in the wrong place - for example, attempting to cancel a subscription purchased through Apple or Google via the MerchantWords website. That will not stop charges from the app store. Another common error is not confirming the cancellation and saving the confirmation; without a confirmation you may be charged for another period and have less evidence if you need to dispute the charge.
Expecting an automatic refund despite MerchantWords’ published “no refunds” clause is another frequent mistake. If you think a refund should apply under Canadian law, prepare your documentation and raise the issue promptly with MerchantWords, the app store (if applicable), and your payment provider if necessary.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MerchantWords account) | Generally no refunds except where required by law or at MerchantWords’ discretion | Easy - cancel via your account's "Change Subscription"/"Manage Subscription" |
| Apple App Store | Refunds handled by Apple via Report a Problem / Apple support | Moderate - must use Apple’s subscription and refund processes |
| Google Play | Refunds handled by Google Play (use Google Play refund request) | Moderate - cancel and request refunds via Google Play account |
| Mail (written request to company) | Unlikely to produce a refund; may be used to provide formal notice of cancellation | High - slower and requires proof of delivery; not guaranteed to change billing outcome |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation and the date your access ends. If you were charged in error or believe you are entitled to a refund, contact MerchantWords support with your documentation and, if you purchased through an app store, also submit a refund request to Apple or Google as appropriate. If the charge is disputed with your payment provider, having the cancellation confirmation and billing records speeds resolution.
Useful pages: managing your account on MerchantWords, MerchantWords Terms of Service, and the app‑store refund pages for Apple and Google. For MerchantWords account changes use the company account page linked above; for policy details see MerchantWords’ Terms of Service.
Address
For written notices or registered mail you can use the address on MerchantWords’ privacy policy and corporate filings: MerchantWords, Inc., 9181 Bradleigh Drive, Winter Garden, FL 34787, USA. If you send a physical cancellation letter, use a tracked or registered delivery method and keep the delivery receipt as proof.
Helpful links
MerchantWords - Managing My Account
MerchantWords - Terms & Conditions