Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Merx
84 Wingold Avenue
M6B 1P5 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Merx service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Merx: Easy Method
What is Merx
Merx is a Canadian electronic procurement and tendering service that provides businesses access to public- and private-sector solicitations, RFPs and related procurement documents. It is a subscription-based platform used by suppliers and procurement professionals to search, view and download tender documents and supplier opportunities.
How to cancel Merx
- Cancel online via your Merx account: sign in, go to "Customer Profile" → "View Own Service Details" and follow the cancellation steps. This is the primary method and required for App Store / Google Play subscribers (cancellation must still be done on Merx’s web interface).
- Request cancellation by email: send a clear cancellation request (include your account email and account number if known) to merx@merx.com or merx@merxinc.ca.
- Request cancellation by phone: call Merx customer support at 1‑800‑964‑6379 (or +1‑866‑250‑9588 for Merx Inc.). Ask for a cancellation confirmation number and the name of the agent.
- Request cancellation by postal mail: send a dated, signed cancellation letter to Merx at 84 Wingold Avenue, Toronto, ON M6B 1P5, Canada. Keep copies and proof of mailing.
- Keep a record of the cancellation request and request written confirmation. Service will continue until the end of your current billing period.
What happens when you cancel
When you cancel, Merx will generally allow access for the remainder of the paid billing period; your subscription will not renew at the next billing date. Merx’s publicly available information states cancellation must be performed through the web interface or by contacting support, and that the service continues until the end of the billing cycle. Merx’s public materials do not clearly describe data-retention or account-deletion timelines, so retain any documents you need before access ends or ask support how long your account data will be retained.
Will I get a refund?
Merx’s FAQ and publicly posted terms do not state a general refund policy or a 14‑day statutory cancellation right for Canadian users; purchases appear to be non-refundable by default. Public reports (including a Reddit post relaying a Merx staff response) indicate Merx staff have said “all purchases are non-refundable.” Provincial consumer-protection laws (for example, Quebec’s or Ontario’s rules in certain circumstances) may provide remedies in cases of unclear terms or unfair practices. If you believe you were charged after cancelling or were misled, contact Merx support first and keep documentation; you may then consider filing a complaint with your provincial consumer protection office or asking your payment provider about a chargeback if warranted.
Merx plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Merx subscription (platform access and per-RFP fees) | Varies | Varies |
Your consumer rights in Canada
Canadian consumer rights vary by province. Quebec provides a cooling-off right in certain automatic-renewal contexts, and provinces such as Ontario have consumer-protection rules that can apply when terms were not clearly disclosed or when businesses engage in unfair practices. Merx’s published materials do not reference statutory cancellation or refund rights, so if you believe your rights under provincial law apply (for example, you were charged after cancellation or essential costs were not disclosed) you can raise the issue with Merx and, if needed, file a complaint with your provincial consumer protection office or consult your payment card issuer about a dispute or chargeback.
Customer experiences
Public reviews and complaints available through consumer sites show concerns around cancellation and refunds. Examples include a Better Business Bureau (BBB) reviewer who said they cancelled but were still charged and later filed a fraud complaint, and a BBB complaint alleging significant annual fees and additional per-RFP charges with a requested refund denied. A Reddit user reported that Merx staff stated purchases were non‑refundable and described a difficult interaction when requesting a refund. These reports indicate that users have faced challenges obtaining refunds or resolving billing disputes; however, experiences can vary and some users report straightforward cancellations when using the web account interface.
Documentation checklist
- Account email/username and account number (if shown)
- Date and method of subscription purchase
- Copies/screenshots of the "Customer Profile" → "View Own Service Details" page and any cancellation attempts
- Any confirmation emails, support ticket numbers, phone call notes (agent name, date, time)
- Bank or card statements showing charges (date and amount)
- Copies of any relevant terms or pricing screenshots captured at time of purchase
Common mistakes
Common errors include trying to cancel through the App Store or Google Play (Merx requires cancellation through its web interface or direct contact), not saving or requesting written confirmation of cancellation, waiting past the billing-renewal date to start a dispute, and assuming a refund will be issued automatically. If you rely on a verbal promise from support, ask for written confirmation; if you receive no confirmation, follow up immediately and retain all evidence.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (Customer Profile → View Own Service Details) | Unlikely by default (Merx does not publish a general refund policy) | Low to Moderate - immediate cancellation option available; keep confirmation |
| Email or phone request to Merx | Unlikely by default; may require escalation | Moderate - depends on response and documentation |
| App Store / Google Play | No - Merx requires cancellation on its web interface, not via stores | Not applicable for cancellation via store; must use Merx web or support |
| Chargeback / provincial complaint | Possible if you can show wrongful charge or unfair practice | High - requires documentation and process with bank or regulator |
After cancelling
After you cancel, keep the written confirmation and monitor your bank or card statements for any unexpected charges. If you are charged after cancellation, contact Merx support immediately with your documentation. If Merx does not resolve the issue, you can file a complaint with the Better Business Bureau or your provincial consumer protection office and consider a payment dispute or chargeback through your card issuer if appropriate. For additional information and to check Merx’s FAQ, see Merx’s FAQ page at merx.com. To review public complaints and reviews, see the Better Business Bureau page for Merx at BBB and a reported user discussion at Reddit. For provincial consumer-protection guidance, see Consumer Protection Ontario and Quebec’s Office de la protection du consommateur.
Address
Merx mailing address: 84 Wingold Avenue, Toronto, ON M6B 1P5, Canada.
Support emails: merx@merx.com, merx@merxinc.ca. Phone: 1‑800‑964‑6379 (or +1‑866‑250‑9588 for Merx Inc.).