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Microsoft Intune

Cancel MICROSOFT INTUNE

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Termination letter drafted by a specialized lawyer
Sender
Intune Cancel Wipe Pending | Postclic
Microsoft Intune
1950 Meadowvale Blvd.
L5N 8L9 Mississauga Canada
msespbus@microsoft.com
Cancellation of Microsoft Intune contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Microsoft Intune service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Microsoft Intune
1950 Meadowvale Blvd.
L5N 8L9 Mississauga , Canada
msespbus@microsoft.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Microsoft Intune. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Microsoft Intune: Easy Method

What is Microsoft Intune

Overview

Microsoft Intune is a cloud-based service for managing devices and applications across an organisation, enabling IT administrators to secure corporate data, enforce compliance, and deploy apps and policies to Windows, macOS, iOS and Android endpoints. It can be purchased as standalone plans, as add-ons, or bundled within suites such as Microsoft 365, EMS, or Intune Suite.

How to cancel Microsoft Intune

  • Sign in to the Microsoft 365 admin center at https://admin.microsoft.com/ using a Global Administrator account. Go to Billing > Your products (or Subscriptions), locate the Intune subscription, and follow the on‑screen options to cancel or turn off renewal. Note the subscription end date and any billing details shown.
  • If Intune was purchased through a Microsoft reseller (for example CDW) or under a volume/partner agreement, contact the reseller directly and follow their cancellation process; obtain written confirmation from the reseller that the subscription will be cancelled.
  • If you need to submit a formal cancellation or dispute in writing (recommended for corporate accounts), send a registered-mail (raccomandata A/R) notice to Microsoft Canada Inc., 1950 Meadowvale Blvd., Mississauga, Ontario L5N 8L9, Canada and keep the return receipt. Include your tenant ID, subscription ID, billing account number, contact details and the effective cancellation date requested.
  • After initiating cancellation, open a support ticket via Microsoft Support for confirmation, and export any logs or data you require (see documentation links in "After cancelling"). Keep all written confirmations and reference numbers.

What happens when you cancel

When a subscription is cancelled, access to Intune management features and policies will end at the subscription expiry date. Devices already enrolled may lose policy updates, app deployment, and conditional-access enforcement once the service lapses. Automatic renewals will stop if cancellation is processed before the next billing cycle; however, the subscription will typically remain active until the paid period ends. Data retained in the tenant (device records, profiles, compliance reports) will be subject to Microsoft retention policies - export required data before the subscription ends to ensure you retain a copy.

Will I get a refund?

Microsoft’s billing framework for Canada commonly uses annual billing for Intune plans. Refunds depend on the original purchase terms and whether you bought directly from Microsoft or through a reseller. In many cases, annual subscriptions are prepaid and refunds are limited or prorated per Microsoft terms and the reseller agreement. Exceptions can occur for billing errors, duplicate charges, or where local consumer protection laws apply. Always request written confirmation of refund eligibility from Microsoft or your reseller and retain documentation of the purchase date and payment method when disputing charges.

Microsoft Intune plans and pricing

Plan Price Period Features
Microsoft Intune Plan 1 C$10.90 user/month, billed annually Core endpoint management, included with Microsoft 365 E3/E5, EMS E3/E5, Business Premium
Microsoft Intune Plan 2 (add‑on) C$5.40 user/month, billed annually Advanced endpoint management add‑on to Plan 1
Microsoft Intune Suite C$13.60 user/month, billed annually Unified advanced endpoint management and security (includes Plan 1 + Plan 2 + add‑on capabilities)
Microsoft Intune Remote Help (add‑on) C$4.94 add‑on per user/month Cloud-based helpdesk-to-user remote assistance
Endpoint Privilege Management (add‑on) C$4.31 add‑on per user/month Approved elevation for standard users
Advanced Analytics (add‑on) C$7.14 add‑on per user/month Analytics-driven insights into end-user experience
Enterprise App Management (add‑on) C$2.84 add‑on per user/month Secure enterprise app catalog management
Microsoft Cloud PKI (add‑on) C$2.84 add‑on per user/month Public Key Infrastructure certificate authority management
CDW Monthly Subscription - Microsoft Intune (non‑profit) C$3.99 per user/month (1‑year commitment) Intune Suite monthly subscription (non‑profit/academic) via CDW
CDW Annual Subscription - Microsoft Intune Suite (non‑profit) C$69.99 per user/year (non‑profit) Intune Suite annual subscription via CDW (non‑profit/academic)
IT Devices - Intune Plan 1 (non‑profit staff pricing) C$32.59 per user/year Intune Plan 1 annual non‑profit staff pricing
IT Devices - Intune Suite (non‑profit staff pricing) C$61.56 per user/year Intune Suite annual non‑profit staff pricing

Your consumer rights in Canada

Canadian consumers and businesses are protected by federal and provincial laws covering contracts, unfair practices, and privacy. Personal data is protected under PIPEDA (federal) or equivalent provincial privacy legislation - organizations must handle data according to law and disclose retention practices. Contract terms and refund rights depend on the agreement you signed: direct Microsoft purchases are subject to Microsoft’s terms of sale, while reseller agreements may include different cancellation and refund rules. If you believe your consumer rights have been violated, you can raise the issue with the seller, contact your provincial consumer protection office, or seek guidance from the Competition Bureau for potentially unfair business practices.

Customer experiences

Reports from Canadian organisations often praise Intune’s device-management capabilities and integration with Microsoft 365, while noting common pain points such as complexity of license bundling, the learning curve for policy configuration, and varying response times from support channels. Customers who purchased through resellers sometimes experience additional steps for cancellations and refunds due to reseller policies. Overall, successful cancellations hinge on clear documentation, early export of data, and confirming billing status with the party that invoiced the subscription.

Documentation checklist

  • Tenant ID, subscription ID, and billing account numbers; purchase invoice(s); written confirmation of purchase (email/receipt); Global Administrator contact details; reseller contract (if applicable); screenshots or printouts of subscription/billing pages; registered-mail proof of delivery (raccomandata A/R) and any support case numbers.

Common mistakes

Organisations commonly assume cancelling in the admin center immediately removes all management - however the subscription usually remains active until the paid period ends and policies may still apply until expiry. Another frequent error is neglecting to export device and compliance data before the service ends; once retention periods lapse, recovering that data may be difficult. Some customers forget to check whether their Intune licence was included in a larger suite (Microsoft 365 E3/E5) and only cancel the standalone licence, which does not stop charges or management inherited from the bundle. Finally, failing to follow the reseller’s contractual cancellation path can delay resolution or refunds.

Comparative recap

Method Refund Difficulty
Self‑service via Microsoft 365 admin center Possible prorated or none depending on annual billing and Microsoft terms; confirm with billing Low - administrative access required
Contact Microsoft Support (ticket/phone) Depends on case - quicker confirmation; refunds require billing review Medium - may require escalation and documentation
Registered‑mail cancellation to Microsoft Canada (raccomandata A/R) Useful as formal record for disputes; refund outcome follows contract/reseller terms Medium‑High - formal process but strong proof of notice
Cancel via reseller (CDW or partner) Subject to reseller policy; may differ from Microsoft direct refunds Medium - depends on reseller responsiveness and contract

After cancelling

After cancellation, immediately export device inventories, app lists, compliance reports and any logs you need. Review sign-in and conditional-access logs and revoke any OAuth or app registrations if you want to cut access quickly. For administration and technical guidance see Microsoft Intune documentation at Intune documentation, billing and subscription management at Microsoft 365 admin center, and general support at Microsoft Support. If you purchased through a reseller, keep in contact with them for final invoicing and refunds.

Address

Microsoft Canada Inc., 1950 Meadowvale Blvd., Mississauga, Ontario L5N 8L9, Canada

FAQ

To cancel your Microsoft Intune subscription purchased through a reseller, contact the reseller directly and follow their cancellation process. Make sure to obtain written confirmation of the cancellation.

When sending a registered-mail cancellation notice to Microsoft Canada, include your tenant ID, subscription ID, billing account number, contact details, and the requested effective cancellation date. Keep the return receipt as proof.

After cancelling your Intune subscription, access to management features will end at the subscription expiry date. Devices may lose policy updates and app deployment once the service lapses.

Refund eligibility for your Microsoft Intune subscription depends on the original purchase terms. Annual subscriptions are typically prepaid, and refunds may be limited or prorated based on Microsoft’s terms.

Microsoft Intune Plan 1 includes core endpoint management and is priced at C$10.90 per user/month, billed annually. It is also included with Microsoft 365 E3/E5, EMS E3/E5, and Business Premium.