Cancellation Microsoft Planner: Easy Method

What is Microsoft Planner

Microsoft Planner is a task and project management tool included with many Microsoft 365 subscriptions that provides kanban-style boards, task assignment, charts and basic reporting, and integrations with Teams and other Microsoft apps. It is designed for team collaboration and lightweight project tracking within the Microsoft ecosystem.

How to cancel Microsoft Planner

• If you purchased Planner via the Apple App Store: contact Apple Support or manage subscriptions in your Apple ID settings; Microsoft cannot cancel or refund App Store purchases. See Apple subscriptions support for steps.
• If you purchased via Google Play: cancel and request refunds through Google Play (play.google.com or Google Play Help); Microsoft cannot cancel or issue refunds for Google Play purchases. See Google Play subscription support.
• If you purchased directly from Microsoft on the web: sign in to your Microsoft account, go to Services & subscriptions, find the Planner/Microsoft 365 subscription, and select Cancel or Turn off recurring billing. For Canada, you may be eligible for a prorated refund (see below) - keep receipts and subscription details ready. If you prefer written notice, send a registered mail cancellation letter (raccomandata A/R) to Microsoft Canada (see Address section).
• If you have trouble cancelling online, contact Microsoft Support at support.microsoft.com for help and keep records of any support case numbers and confirmations.

What happens when you cancel

When you cancel Planner as part of a Microsoft 365 subscription, recurring billing stops and the subscription will not auto-renew at the next billing cycle. Access to Planner features depends on your remaining paid period; you will typically retain access until the end of the paid term. Microsoft’s handling of your stored data follows its general data and retention policies, so export or back up any important project data, files or reports before cancellation to avoid accidental loss.

Will I get a refund?

If you purchased through a third-party storefront (Apple App Store or Google Play), refunds must be requested from that storefront - Microsoft does not process those refunds. If you purchased directly from Microsoft on the web in Canada, subscriptions of any length are eligible for a prorated refund when cancelled, under Microsoft’s prorated-refund policy for Canada. The General Microsoft Services Agreement states purchases are generally final unless law requires otherwise; if you believe there was an incorrect charge, report it promptly (Microsoft notes a 90‑day window for incorrect charge claims).

Microsoft Planner plans and pricing

Your consumer rights in Canada

Under Microsoft’s policy for Canada, customers who bought subscriptions directly from Microsoft are entitled to prorated refunds when cancelling at any time. This aligns with consumer protection principles for services; nevertheless, the General Microsoft Services Agreement notes purchases are generally final unless law provides otherwise. If you encounter incorrect charges, report them to Microsoft promptly - Microsoft indicates a 90‑day reporting window for such issues. For the strongest protection, retain receipts and any correspondence related to billing and cancellations.

Customer experiences

Reviews from Canadian users are generally positive about Planner’s ease of use, task assignment, integration with the Microsoft ecosystem and value for money (Capterra reports an average rating around 4.3/5). At the same time, broader reviews of Microsoft services on platforms such as Trustpilot record recurring complaints about account access difficulties, challenges recovering accounts, customer-service responsiveness, unexpected charges, and problems cancelling subscriptions when purchases were made through third-party stores.

Documentation checklist

• Account email / Microsoft account ID, order number or subscription ID, and proof of purchase (receipt or invoice).
• Payment method details (last 4 digits), screenshots of subscription status, and date/time of cancellation attempts.
• Copies of any support case numbers, support chat transcripts or confirmation emails.
• If sending a registered mail cancellation letter, include a printed copy of the notice and keep the registered-mail receipt (tracking and delivery confirmation).

Common mistakes

Common errors include attempting to cancel with the wrong provider (for example trying to have Microsoft cancel an App Store or Google Play purchase), failing to export or back up project data before access ends, and not keeping proof of purchase or cancellation confirmations. Another frequent mistake is missing the 90‑day window for disputing incorrect charges with Microsoft or not following the storefront’s specific refund request process when a purchase was made through Apple or Google.

Comparative recap

After cancelling

After you cancel, verify the cancellation confirmation (email or support case), export any Planner data you need, and monitor the payment method for any post‑cancellation charges. If you purchased via Apple or Google, contact the respective storefront for refunds and keep all correspondence. For Microsoft direct purchases in Canada, check Microsoft Support and your Services & subscriptions page for refund status and next steps. If you suspect an incorrect charge, report it promptly and keep documentation - Microsoft’s policies reference a 90‑day period for reporting incorrect charges.

Address

Send registered mail cancellation letters (raccomandata A/R) to Microsoft Canada (primary office):

Microsoft Canada Co. - 1950 Meadowvale Blvd, Mississauga, ON L5N 8L9, Canada