Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mighty Networks
530 Lytton Ave., 2nd Fl., Office 208
94301 Palo Alto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mighty Networks service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Mighty Networks: Easy Method
What is Mighty Networks
Mighty Networks is a platform for creators and organisations to build paid or free online communities, host courses and events, and deliver content through spaces and collections. It combines community, course delivery and discovery tools into a single hosted product used by individual creators, companies and brands.
The platform supports web, iOS and Android access and separates payments and refunds between network Hosts (the people or organisations selling access) and platform processes (Apple for iOS purchases, Stripe for many web purchases).
How to cancel Mighty Networks
- Web (member): Log into Mighty Networks on a desktop browser → Profile or Personal Settings → Plans and Access (or Account) → Cancel Subscription. Access typically continues until the end of the current billing period. See Mighty Networks refunds & billing.
- iOS (member): Subscriptions purchased via the iOS app must be cancelled through Apple: Settings → [Your Name] → Media & Purchases → View Account → Subscriptions → Mighty Networks → Cancel. For refunds or billing disputes, use Apple’s support and refund channels.
- Android or mobile web (member): If not using iOS, open Mighty Networks in a browser (not the app) → Profile → Your Purchases → Active Subscriptions → Cancel Subscription.
- Web (host/network owner): To stop paid plan features, sign in as the Host and downgrade to the Free plan through your Mighty Billing Plan settings; paid features will end at the close of the billing cycle. See downgrade or cancel instructions.
- Leaving a network (member): On the web go to Profile → Personal Settings → Account → Deactivate My Account. Android app options are similar; iOS deactivation must be done on the web. Cancelling membership normally prevents future renewals but does not guarantee a refund unless the Host or the payment processor authorises one. See how to leave a Mighty Network.
What happens when you cancel
When you cancel a subscription on Mighty Networks you generally retain access until the end of the billing period you already paid for; cancellation prevents the next renewal. Hosts who manage payments through Stripe can stop future billing; purchases made through Apple remain managed by Apple’s subscription system.
Content, account data and membership history usually remain associated with your account unless you explicitly deactivate your account or the Host deletes the network. Hosts control some data and membership settings, so data retention and export options depend on the Host’s policies and the plan type.
Will I get a refund?
Mighty Networks does not provide an automatic, platform-wide 14‑day refund policy; refunds are primarily at the discretion of the Host who sold the subscription. For web purchases where the Host used Stripe, the Host can issue manual refunds via Stripe (note that transaction fees may not be refundable). For iOS purchases, refunds are handled by Apple - members must request refunds through Apple’s system (for example reportaproblem.apple.com).
If a Host cancels a network or a member leaves, refunds are not automatically issued by Mighty Networks. If you believe you have been billed incorrectly after cancelling, document the charges and contact the Host first; if needed, contact the payment processor (Apple, your card issuer) or seek consumer advice in Canada.
Mighty Networks plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Community Plan | US$49.00/month (billed annually) or US$49/month | Monthly or Annual | Basic community features: chat, events, member profiles, 2% transaction fee |
| Courses Plan | US$109/month (monthly) or US$87.20/month (billed annually) | Monthly or Annual | Courses & challenges, gamification, 2% transaction fee, 20h streaming/month |
| Business Plan | US$189/month (monthly) or US$151.20/month (billed annually) | Monthly or Annual | Advanced analytics, Zapier, 2 TB storage, 2% transaction fee |
| Growth Plan | US$360/month (monthly) or US$288/month (billed annually) | Monthly or Annual | Advanced automations, white-label branding, 1% transaction fee |
| Mighty Pro | Custom pricing (contact sales) | Custom | Branded mobile apps, dedicated support |
| Note: No Canadian Dollar (CAD) pricing is publicly published. Hosts may set CAD prices for Canadian customers; otherwise payments are likely processed in USD and converted by payment providers. | |||
Your consumer rights in Canada
Canadian consumer protection laws vary by province and by the type of sale. There is no Mighty Networks‑published statutory 14‑day cooling‑off period; the platform and most Hosts rely on their own refund policies and the rules of the payment processor used. In some circumstances (for example, misleading practices, failure to provide paid digital content as described, or automatic billing issues), provincial consumer protection rules may give you rights to a refund or correction, but enforcement and applicability depend on the facts and might require legal or consumer‑protection agency assistance.
If you encounter billing after cancellation or a refusal to refund that you believe breaches local consumer law, keep documentation, contact the Host first, then consider contacting your payment provider (bank/card issuer or Apple) and, if needed, your provincial consumer protection office for guidance.
Customer experiences
User feedback is mixed. Positive reviews highlight the platform’s flexibility for building communities, the depth of features like spaces and collections, frequent updates, and helpful customer training resources. Capterra reviews show strong scores for community-building capability.
Negative feedback often concerns the learning curve and setup complexity, occasional dissatisfaction with aesthetic or UX choices, and billing or refund disputes - including reports of unwanted charges after cancellation and limited refund flexibility in specific cases. Better outcomes commonly stem from clear communication with the Host and prompt documentation of billing issues.
Documentation checklist
- Account email, username and subscription details (plan name, start date, billing period)
- Receipts or transaction IDs from your card, Stripe or Apple
- Any cancellation confirmation messages or screenshots showing your cancellation date
- Correspondence with the Host about refunds or billing (emails, in‑platform messages)
- If mailing a formal complaint, use registered mail (raccomandata A/R) and retain tracking/proof of delivery
Common mistakes
Common mistakes include cancelling the account in the wrong place (for example deactivating a profile without cancelling a subscription purchased through Apple), assuming cancellation equals refund, and not keeping proof of cancellation. For iOS purchases many users attempt to cancel inside the Mighty Networks app instead of through Apple’s subscription settings - that will not stop Apple from renewing the subscription.
Another frequent error is contacting only the platform instead of the Host who sold the subscription; Hosts control most web refunds and must be contacted first. Finally, failing to save receipts or cancellation confirmations makes disputes slower and harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (member) | Refunds are at the Host’s discretion; Hosts can refund via Stripe (transaction fees may not be returned). | Low - Medium (depends on Host responsiveness). |
| iOS (member) | Refunds handled by Apple; member must request via Apple’s report/refund process; Host cannot directly refund Apple purchases. | Medium - High (Apple process and limits apply). |
| Android / mobile web | If purchased via web, Host-controlled refunds via Stripe or other processor; follow Host instructions. | Low - Medium (depends on Host & payment processor). |
| Web (host / downgrade) | Downgrading to Free cancels paid features at period end; refunds only if Host chooses to issue one. | Medium (Host control; must manage billing settings). |
| Leaving a network | Leaving prevents future access but does not guarantee refund; refunds depend on Host/payment method. | Medium (policy dependent). |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the cancellation date and retained access period. If you need a refund, contact the Host first and provide receipts and cancellation proof. For iOS purchases, submit a refund request through Apple at reportaproblem.apple.com. For Host‑managed web refunds, refer them to the Host-facing guidance on refunds in Mighty Networks’ help centre: How can I refund members and for plan downgrades see how to downgrade or cancel a plan.
If billing continues after cancellation and the Host is unresponsive, contact your bank or card issuer to dispute the charge and consider contacting your provincial consumer protection office for advice. Keep all documentation.
Address
For formal notices you may send registered mail (to obtain proof of delivery) addressed to the corporate office:
Mighty Software, Inc., 530 Lytton Ave., 2nd Fl., Office 208, Palo Alto, California 94301, United States