Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Mindscape
13 Karaiskakis Street
3032 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mindscape service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Mindscape: Easy Method
What is Mindscape
Mindscape is a suite of products that includes mobile apps for self‑improvement, meditation and focus, plus online and in‑person seminars and courses. Access to premium features is provided through recurring subscriptions or one‑time course payments, and management of those subscriptions varies by purchase method (direct on the Mindscape website/profile, or via the App Store / Google Play).
How to cancel Mindscape
- Cancel via the Mindscape website/profile: sign in, go to Profile or Settings and choose the "Cancellation" or "Subscription Details" option. You must cancel at least 24 hours before the end of the current billing cycle to prevent the next renewal. After cancelling you retain access until the end of the paid period. See Mindscape’s cancellation instructions: How do I cancel the subscription?.
- If you subscribed through the App Store or Google Play, cancel through that store (open your App Store / Play Store subscriptions) - platform‑managed subscriptions cannot be cancelled via the Mindscape website. Mindscape’s terms describe platform subscriptions: Terms and Conditions.
- Alternatively, send a cancellation or support request by email to support@mindscapeapp.io. Include your account email, receipt or transaction details, the date you wish to stop renewals, and request written confirmation of cancellation.
- There is no published postal cancellation address; email is the only documented direct support option for cancellations if you cannot cancel through the website or app stores.
What happens when you cancel
When you cancel, the subscription is set to not renew at the next billing date but access typically continues until the end of the period you already paid for. Automatic renewals stop only on the upcoming billing date - cancelling does not usually terminate access immediately unless stated otherwise.
Billing stops for future cycles once cancellation takes effect. Account data and content access follow Mindscape’s retention and privacy policies; contact support or review the privacy policy if you need specific data removal or export instructions.
Will I get a refund?
Mindscape’s stated policy is that refunds are generally not provided for the remaining subscription period after cancellation. Refunds may be considered on a case‑by‑case basis and where required by law. In‑app purchases made through the App Store or Google Play follow those stores’ refund rules and processes. To request a refund, email support@mindscapeapp.io with your reason and transaction details; approval is not guaranteed. See Mindscape’s guidance on requesting refunds: How do I request a refund?.
Mindscape plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Mindscape Premium (Self Improvement app) - Monthly | C$9.99 | Monthly | Premium access (self‑improvement content) |
| Mindscape Premium (Self Improvement app) - Annual | C$79.99 | Annual | Premium access (self‑improvement content) |
| Mindscape Pro (Meditation & Focus app) - Monthly | C$3.99 | Monthly | Meditation & focus tools |
| Mindscape Pro (Meditation & Focus app) - Annual | C$39.99 | Annual | Meditation & focus tools |
| MindScape Online Seminar | C$777.00 | One‑time / Seminar access | MindScape Online course access |
| MindScape Online Seminar - 3‑Month Plan | 3 × C$277 | Payment plan | Pay over 3 months |
| MindScape Online Seminar - 6‑Month Plan | 6 × C$133 | Payment plan | Pay over 6 months |
| Advanced MindScape (In‑Person or Online) | C$1,111.00 | One‑time / Seminar access | Advanced MindScape course (in‑person or online) |
| Advanced MindScape - 3‑Month Plan | 3 × C$377 | Payment plan | Pay over 3 months |
| Advanced MindScape - 6‑Month Plan | 6 × C$188 | Payment plan | Pay over 6 months |
Prices above were identified for Mindscape‑branded apps and courses; offerings and regional prices can vary between app subscriptions and seminar/course products.
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of recurring charges and provide cancellation and refund rights in certain circumstances. If a subscription was auto‑renewed without clear disclosure, if cancellation was made correctly but charges continued, or if charges are unauthorized, you may have grounds to dispute the charge with your financial institution and to complain to provincial consumer protection offices or the Competition Bureau.
Mindscape’s "no refunds except where required by law" policy does not override statutory consumer rights in Canada; where provincial or federal law provides a refund or remedy, those rights generally prevail.
Customer experiences
Public reviews show a number of negative reports: users have complained about continuing charges they didn’t expect, difficulty locating account emails or subscription details, inability to cancel directly, and being billed after cancelling within trials or shortly after sign‑up. Several reviewers report being denied refunds. These reports suggest checking the exact purchase path (website vs App Store/Play Store) and keeping careful records when you cancel.
At the same time, Mindscape documents standard cancellation methods and a customer support email for assistance; some customers may resolve issues by contacting support and providing transaction evidence, though refund outcomes appear to vary.
Documentation checklist
- Account email and username used with Mindscape
- Receipt or transaction ID from your bank, credit card, App Store or Play Store
- Screenshots of the subscription settings or billing entries showing charges
- Date(s) you attempted to cancel and any confirmation messages
- Copies of any email correspondence with Mindscape support
Common mistakes
One frequent mistake is attempting to cancel on the Mindscape website when the subscription is managed by the App Store or Google Play; because platform subscriptions must be cancelled through the store, using the website will not stop renewals. Another common error is missing the 24‑hour cutoff before the next billing date, which results in the next period being charged despite cancelling afterward. Users also sometimes assume cancellation generates an automatic refund - Mindscape’s policy is generally not to refund unused time, except in limited cases or where law requires it. Finally, not requesting or saving a written confirmation of cancellation makes later disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Mindscape website/profile) | No (generally not; refunds considered case‑by‑case / where required by law) | Easy to Moderate - straightforward if subscription was purchased directly |
| App Store / Google Play | Store refund policy applies (request via App Store / Play Store) | Moderate - must use the store's subscription and refund processes |
| Email support to support@mindscapeapp.io | Case‑by‑case; possible depending on circumstances and legal requirements | Moderate to Hard - depends on evidence and Mindscape’s discretion |
After cancelling
After you cancel, save any cancellation confirmation and continue to monitor your bank or card statements for at least one billing cycle. If you see unauthorized or continuing charges, contact Mindscape support at support@mindscapeapp.io and provide the documentation checklist items. If Mindscape cannot resolve an unauthorized charge, you may dispute the transaction with your bank or card issuer and file a complaint with your provincial consumer protection agency or the Competition Bureau.
Helpful links: Mindscape cancellation instructions - How do I cancel the subscription?; Mindscape refund guidance - How do I request a refund?; Terms and platform rules - Terms and Conditions and Terms of Service.
Address
13 Karaiskakis Street, 3032, Limassol, Cyprus