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Cancellation service #1 in Canada
MLB At Bat is the official mobile app and digital subscription service from Major League Baseball that provides live and archived out-of-market game streams, scores, highlights, news and other baseball content. It is available on multiple platforms (Android, iOS, web) and may be purchased directly from MLB.com or through in-app stores such as Google Play or the Apple App Store.
Cancelling a subscription typically stops future automatic renewals; you will normally retain access to the app features for the remainder of the period you already paid for (for example, until the end of the current month or annual term). Your MLB account, settings and saved data are generally retained unless you separately request account deletion. If you purchased through a third-party store (Google Play or Apple), management and any follow-up are handled through that store's system rather than MLB's customer service.
MLB's published refund policy is restrictive: digital subscription refunds (including MLB.TV and At Bat) may be granted only if the refund request is made within 5 days of the initial purchase or within 5 days of an annual automatic renewal date, and only one refund is allowed per MLB season with no partial or prorated refunds. Google Play in-app purchases are treated as non-refundable per Google Play's terms. Information about App Store refunds for MLB purchases was not located in the available sources. For MLB's refund policy see: MLB refund policy (Zendesk).
| Plan | Price (CAD) | Billing |
|---|---|---|
| MLB At Bat (monthly) | Varies | Varies |
| MLB At Bat (annual) | Varies | Varies |
| MLB.TV / All-access bundles | Varies | Varies |
MLB's digital-subscription terms, as published, limit refunds to a narrow 5-day window and do not reference a statutory 14-day cooling-off right. That indicates MLB applies its own refund rules for digital purchases rather than offering a broader automatic statutory right in published materials. If you believe a merchant’s policy conflicts with applicable provincial or federal consumer protection law, you may wish to seek independent legal advice or contact your provincial consumer protection office; this guide does not constitute legal advice.
Users report mixed experiences. Positive feedback highlights feature-rich content such as live and archived out-of-market game streams. Negative reviews frequently mention problems with streaming (blackouts, buffering, app glitches), frustration with auto-renewals and refunds, and difficulty cancelling subscriptions - especially when purchases are made through third-party app stores where refunds are restricted.
Several common errors lead to failed cancellations or refund denials: attempting to ask MLB to cancel a Google Play purchase (Google Play must be used to cancel), missing MLB's strict 5-day refund window or assuming a longer statutory cooling-off period applies, and failing to retain receipts or screenshots that demonstrate purchase and renewal dates. For example, a user who waits more than five days after an auto-renewal and then requests a refund is unlikely to succeed under MLB's published policy; likewise, asking MLB to cancel an Android in-app purchase will generally not work because the purchase is governed by Google Play.
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (Android) | Non-refundable per Google Play; MLB cannot cancel for you | Moderate - High (must use Google Play; refunds restricted) |
| MLB.com (direct purchase) | Possible if requested within 5 days of purchase or annual renewal; one refund per season; no partial refunds | Low - Moderate (manage subscriptions in your MLB.com account) |
| Apple App Store | Unknown based on available MLB sources (manage via Apple) | Unknown (handled via Apple ID subscription management) |
After you cancel, keep your confirmation (screenshot or email) and monitor your bank or card statement to ensure no unexpected renewals occur. If you purchased through Google Play, manage follow-up with Google Play support; if you purchased through Apple, use Apple Support. For MLB.com direct purchases, contact MLB support if you need clarification or believe you are eligible for a refund under the 5-day rule. Helpful pages: MLB Android FAQ: https://www.mlb.com/giants/apps/atbat/faq-android, MLB refund policy: https://z3n-sq-cxmlb.zendesk.com/hc/en-us/articles/5621645769883-What-is-the-refund-policy, Google Play subscriptions: https://support.google.com/googleplay/answer/7018481, Apple subscriptions help: https://support.apple.com/en-ca/HT202039.
If you need to send written correspondence, consider registered mail (to ensure delivery confirmation). MLB Advanced Media, L.P., 1271 Avenue of the Americas, New York, NY 10020, USA.
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.