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I hereby notify you of my decision to terminate the contract relating to the Moboreader service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moboreader: Easy Method
What is Moboreader
Moboreader is a mobile reading app that offers serialized novels and other digital fiction, typically monetized through subscriptions, chapter unlocks using virtual currency (coins), and in‑app purchases. It is available on iOS, Android and via its own web/in‑app billing, and users report features such as check‑in rewards, ad‑supported coin earnings, and frequent content updates.
How to cancel Moboreader
- App Store (iOS): Cancel via your Apple ID subscriptions. Open Settings → your name → Subscriptions, find MoboReader and cancel more than 24 hours before the renewal to avoid the next charge.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select MoboReader → Cancel subscription.
- Web / In‑app (direct billing): In the app chat with the customer service bot “Annie” and request “cancel all recurring payments”; Annie should send a cancellation link. If you do not receive a response or confirmation, email support and consider contacting your bank to block further charges.
- Recordkeeping and escalation: For proof, save screenshots and receipts, send a cancellation request by email to changduapp@moboreader.com, and consider sending a registered, trackable letter (recorded delivery / raccomandata A/R) to the developer’s address to document your request.
What happens when you cancel
When you cancel a Moboreader subscription it generally stops future renewals but your access typically remains until the end of the current paid billing period. Content access, saved progress and any account data are usually retained per the app’s normal account policies, though you may lose subscription‑only features once the paid period ends. Virtual currency or coins already purchased may remain in your account but are generally not refundable (see refunds section).
Will I get a refund?
MoboReader’s stated policies indicate no refunds for unused portions of a subscription - if you cancel before the end of the current subscription period, fees already paid are not refunded. Refunds are generally not available once a billing cycle has started; if you miss the cancellation deadline refunds may be denied. Virtual currency (coins) recharges are explicitly not eligible for unconditional returns even if coins remain unused. If a refund is approved, processing typically takes about 5 - 10 business days depending on your payment provider. If you believe charges were unauthorized, you can also dispute them with your bank or card issuer.
Moboreader plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual plan (user‑reported) | CA$244.40 / year (≈ CA$20 / month) | Annual | Unlimited or SVIP access (reported) |
Your consumer rights in Canada
Canadian consumer protection laws require that digital subscriptions be cancellable in a clear and timely manner and that important terms such as refund rights be disclosed. Provincial legislation (for example, Ontario’s Consumer Protection Act and Québec’s consumer laws) can provide remedies if cancellation or refund practices are not transparent. If you experience unauthorized or unclear charges, you may dispute them with your credit card company or bank and can file complaints with provincial consumer protection authorities. Persistent failure to provide transparent cancellation or refund mechanisms may be considered an unfair business practice under Canadian rules.
Customer experiences
Users report both positives and negatives. Positive feedback highlights a wide selection of serialized novels, a user‑friendly interface, opportunities to earn coins through check‑ins or ads, and frequent app updates. On the negative side, many customers complain about unexpected recurring charges, difficulty cancelling (or being charged after cancellation), high costs to unlock chapters, heavy and intrusive ads, unresponsive customer service, reports of charges continuing even when subscriptions don’t appear in Apple or Google accounts, and occasional technical issues with purchases and content delivery. Several users describe their experience as feeling trapped financially, and many have resorted to bank disputes to stop charges.
Documentation checklist
- Subscription receipts and order confirmations (App Store, Google Play, or web receipt)
- Screenshots of subscription listings in Apple ID / Google Play / in‑app billing
- Chat transcripts with “Annie” or other in‑app support messages
- All emails sent to and received from support (include dates and message bodies)
- Bank or card statements showing charges (highlight disputed transactions)
- Tracking/proof of any registered post or recorded delivery and confirmation of delivery
- Dates and times of attempted cancellations and any confirmation IDs
Common mistakes
Avoid assuming that deleting or uninstalling the app cancels your subscription - many users continue to be billed because the subscription remains active in their Apple ID, Google Play account, or direct web billing. Waiting until the last minute can miss the 24‑hour cutoff some storefronts require. Failing to obtain a written confirmation (email, chat transcript, or cancellation ID) leaves you with less evidence if charges continue. Overlooking separate billing sources - for example, having both an App Store subscription and a direct in‑app subscription tied to a payment method - is a common source of ongoing charges. Finally, some users expect refunds for unused time or unused virtual currency; MoboReader’s policies generally do not provide those refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Generally no from MoboReader; request a refund through Apple if eligible | Low to medium - cancel via Apple ID subscriptions, though some users report continued charges |
| Google Play (Android) | Generally no from MoboReader; request a refund through Google Play if eligible | Low to medium - cancel via Google Play subscriptions; some reports of recurring charges after cancel |
| Web / In‑app (direct billing) | Generally no; refunds rare and coins are non‑refundable | High - must use in‑app chat (“Annie”) to get a cancellation link; may require email, registered mail or bank dispute |
After cancelling
Keep all documentation and monitor your bank and card statements for at least one full billing cycle to confirm no further charges. If charges continue after confirmed cancellation, contact your payment provider to dispute the transactions and consider filing a complaint with your provincial consumer protection agency. Useful links: manage Apple subscriptions at Apple subscriptions, manage Google Play subscriptions at Google Play subscriptions, and general Canadian consumer information at the Government of Canada site Consumer Protection - Canada. For direct support contact, email changduapp@moboreader.com.
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