Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Moboreader.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Moboreader: Easy Method
What is Moboreader
Moboreader is a mobile reading app that offers serialized novels and other digital fiction, typically monetized through subscriptions, chapter unlocks using virtual currency (coins), and in‑app purchases. It is available on iOS, Android and via its own web/in‑app billing, and users report features such as check‑in rewards, ad‑supported coin earnings, and frequent content updates.
How to cancel Moboreader
- App Store (iOS): Cancel via your Apple ID subscriptions. Open Settings → your name → Subscriptions, find MoboReader and cancel more than 24 hours before the renewal to avoid the next charge.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select MoboReader → Cancel subscription.
- Web / In‑app (direct billing): In the app chat with the customer service bot “Annie” and request “cancel all recurring payments”; Annie should send a cancellation link. If you do not receive a response or confirmation, email support and consider contacting your bank to block further charges.
- Recordkeeping and escalation: For proof, save screenshots and receipts, send a cancellation request by email to changduapp@moboreader.com, and consider sending a registered, trackable letter (recorded delivery / raccomandata A/R) to the developer’s address to document your request.
What happens when you cancel
When you cancel a Moboreader subscription it generally stops future renewals but your access typically remains until the end of the current paid billing period. Content access, saved progress and any account data are usually retained per the app’s normal account policies, though you may lose subscription‑only features once the paid period ends. Virtual currency or coins already purchased may remain in your account but are generally not refundable (see refunds section).
Will I get a refund?
MoboReader’s stated policies indicate no refunds for unused portions of a subscription - if you cancel before the end of the current subscription period, fees already paid are not refunded. Refunds are generally not available once a billing cycle has started; if you miss the cancellation deadline refunds may be denied. Virtual currency (coins) recharges are explicitly not eligible for unconditional returns even if coins remain unused. If a refund is approved, processing typically takes about 5 - 10 business days depending on your payment provider. If you believe charges were unauthorized, you can also dispute them with your bank or card issuer.
Moboreader plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual plan (user‑reported) | CA$244.40 / year (≈ CA$20 / month) | Annual | Unlimited or SVIP access (reported) |
Your consumer rights in Canada
Canadian consumer protection laws require that digital subscriptions be cancellable in a clear and timely manner and that important terms such as refund rights be disclosed. Provincial legislation (for example, Ontario’s Consumer Protection Act and Québec’s consumer laws) can provide remedies if cancellation or refund practices are not transparent. If you experience unauthorized or unclear charges, you may dispute them with your credit card company or bank and can file complaints with provincial consumer protection authorities. Persistent failure to provide transparent cancellation or refund mechanisms may be considered an unfair business practice under Canadian rules.
Customer experiences
Users report both positives and negatives. Positive feedback highlights a wide selection of serialized novels, a user‑friendly interface, opportunities to earn coins through check‑ins or ads, and frequent app updates. On the negative side, many customers complain about unexpected recurring charges, difficulty cancelling (or being charged after cancellation), high costs to unlock chapters, heavy and intrusive ads, unresponsive customer service, reports of charges continuing even when subscriptions don’t appear in Apple or Google accounts, and occasional technical issues with purchases and content delivery. Several users describe their experience as feeling trapped financially, and many have resorted to bank disputes to stop charges.
Documentation checklist
- Subscription receipts and order confirmations (App Store, Google Play, or web receipt)
- Screenshots of subscription listings in Apple ID / Google Play / in‑app billing
- Chat transcripts with “Annie” or other in‑app support messages
- All emails sent to and received from support (include dates and message bodies)
- Bank or card statements showing charges (highlight disputed transactions)
- Tracking/proof of any registered post or recorded delivery and confirmation of delivery
- Dates and times of attempted cancellations and any confirmation IDs
Common mistakes
Avoid assuming that deleting or uninstalling the app cancels your subscription - many users continue to be billed because the subscription remains active in their Apple ID, Google Play account, or direct web billing. Waiting until the last minute can miss the 24‑hour cutoff some storefronts require. Failing to obtain a written confirmation (email, chat transcript, or cancellation ID) leaves you with less evidence if charges continue. Overlooking separate billing sources - for example, having both an App Store subscription and a direct in‑app subscription tied to a payment method - is a common source of ongoing charges. Finally, some users expect refunds for unused time or unused virtual currency; MoboReader’s policies generally do not provide those refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Generally no from MoboReader; request a refund through Apple if eligible | Low to medium - cancel via Apple ID subscriptions, though some users report continued charges |
| Google Play (Android) | Generally no from MoboReader; request a refund through Google Play if eligible | Low to medium - cancel via Google Play subscriptions; some reports of recurring charges after cancel |
| Web / In‑app (direct billing) | Generally no; refunds rare and coins are non‑refundable | High - must use in‑app chat (“Annie”) to get a cancellation link; may require email, registered mail or bank dispute |
After cancelling
Keep all documentation and monitor your bank and card statements for at least one full billing cycle to confirm no further charges. If charges continue after confirmed cancellation, contact your payment provider to dispute the transactions and consider filing a complaint with your provincial consumer protection agency. Useful links: manage Apple subscriptions at Apple subscriptions, manage Google Play subscriptions at Google Play subscriptions, and general Canadian consumer information at the Government of Canada site Consumer Protection - Canada. For direct support contact, email changduapp@moboreader.com.
Address
1417 Horseshoe Dr North, Bellmore, NY 11710, United States