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I hereby notify you of my decision to terminate the contract relating to the Monefy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Monefy: Easy Method
What is Monefy
Monefy is a personal finance app that helps users track spending and manage budgets on mobile devices. It is offered by Monefy Business SRL and is available as a free app with in-app purchases: a one-time upgrade (Monefy Pro) and an annual subscription option (Monefy Premium).
How to cancel Monefy
- Identify how you purchased Monefy: a one-time in-app purchase (Monefy Pro) or a recurring subscription (Monefy Premium). One-time purchases do not auto-renew; subscriptions do.
- Cancel a subscription on iPhone/iPad: open Settings or the App Store, tap your Apple ID/profile, choose Subscriptions, find Monefy, then tap Cancel Subscription. Follow Apple’s prompts to confirm.
- Cancel a subscription on Android (Google Play): open the Google Play Store, tap your profile, select Payments & subscriptions → Subscriptions, tap Monefy, then Cancel subscription and follow the prompts.
- If you want the developer to process a cancellation/refund request directly, send a written request including your name, email, store account (Apple ID or Google account), date of purchase, and transaction ID. Send this by registered mail (raccomandata A/R) to the developer’s postal address or contact them by any support channel they publish.
- Keep confirmation screenshots and any cancellation confirmation emails from the store. Do not rely on uninstalling the app to stop a subscription; cancellation must be done through the store or developer as above.
What happens when you cancel
If you cancel a subscription, auto-renewal is stopped and you retain access to premium features until the end of the current paid period. Cancelling does not usually refund past periods. One-time purchases (Monefy Pro) typically remain available on the store account that made the purchase and are not "cancelled" in the same sense as subscriptions.
Your app data is stored locally on your device unless you used a cloud export or sync feature; cancelling a subscription does not necessarily delete your transaction history. If you want to preserve records, export or back up your data before you lose access to premium features or before removing the app.
Will I get a refund?
Refunds depend on where the purchase was made and the store’s policies. Purchases through Apple’s App Store or Google Play are subject to Apple’s and Google’s refund processes and timelines; requests typically go through the store, and decisions are made by the store. The App Store and Google Play charge in US dollars for many users and convert to CAD at purchase time, and taxes or conversion differences may affect amounts returned.
Monefy Business SRL may consider refunds in exceptional cases (for example, duplicate charges or billing errors), but refunds are commonly handled by the store that processed the payment. If you believe a charge was unauthorized, contact your card issuer as well as the store. Keep receipts and transaction IDs to strengthen any refund request.
Monefy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monefy Pro | US$2.99 (approx. C$) | One-time | Unlocks core app features |
| Monefy Premium (Annual) | US$59.99/year (approx. C$) | Annual subscription | Unlimited accounts, recurring transactions, advanced filters, etc. |
Your consumer rights in Canada
Consumer protection for digital goods and in‑app purchases in Canada is governed by a mix of federal and provincial rules; there is no single national “right to refund” that automatically applies to all digital purchases. Your primary avenue for refunds for App Store or Google Play purchases is the respective store’s refund process. You also have the right to dispute unauthorized or fraudulent charges with your payment provider and to seek help from provincial consumer protection offices if you encounter unfair practices. For general guidance, see Government of Canada consumer resources.
Customer experiences
Users commonly report that cancelling via the App Store or Google Play works reliably when done through the correct account, but that refunds are less predictable and often depend on the store’s discretion. Some users find developer responses are slow or that developer-issued refunds are uncommon if the purchase was processed by a store. Others note problems occur when subscriptions are tied to a different store account than the one they’re using, causing confusion.
Documentation checklist
- Order receipt or store transaction ID (from Apple/Google purchase receipt)
- The email address used for the App Store or Google Play account
- Date and time of the purchase and renewal
- Screenshot of subscription status in the store or the purchase confirmation
- Correspondence with support (emails or screenshots) and the device used
Common mistakes
Common errors include cancelling the app instead of the subscription (deleting the app does not stop billing), trying to cancel under the wrong store account, and failing to keep proof of purchase. For example, a user who bought Monefy under a partner or family-shared account may cancel the wrong account and still be charged, or a user who only uninstalls the app expects the subscription to stop and is surprised by an automatic renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Possible via Apple’s refund process; decision by Apple | Moderate |
| Google Play Store (Android) | Possible via Google’s refund process; decision by Google | Moderate |
| Contact developer (Monefy Business SRL) | Case‑by‑case; less likely if purchase was through a store | Hard |
| Credit card chargeback / bank dispute | Possible for unauthorized transactions or billing errors | Variable (can be moderate to hard) |
After cancelling
After you cancel, monitor your account statements for any unexpected charges and keep copies of cancellation confirmations. If you need to request a refund from a store, use the official store tools: Apple’s subscription and refund pages or Google Play’s subscription & refund help pages. If the store cannot resolve the issue, contact your bank or card issuer about disputing unauthorized or incorrect charges. For general consumer guidance in Canada, consult Government of Canada consumer protection resources.
Helpful links: Apple subscriptions and refund help - https://support.apple.com/en-ca/HT202039 and https://reportaproblem.apple.com/; Google Play subscription and refund help - https://support.google.com/googleplay/answer/7018481 and https://support.google.com/googleplay/answer/2479637; Government of Canada consumer information - https://www.canada.ca/en/services/consumer.html.
Address
Monefy Business SRL, Bulevardul Iuliu Maniu Nr. 6C Bl. C5, Sc. B, Ap. 24, Camera 2, Sector 6, Bucuresti, Ilfov 061103, Romania
If you send a written cancellation or refund request by post, consider using registered mail (raccomandata A/R) to obtain delivery confirmation.