Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Moonclerk
68 Pointe Circle Suite 3302
29615 Greenville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Moonclerk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Moonclerk: Easy Method
What is Moonclerk
Moonclerk is an online payment and recurring billing tool that lets businesses create forms, accept one-time and recurring payments, and manage subscriptions without custom coding. It integrates with payment processors (commonly Stripe) and is used by small businesses, nonprofits, and service providers for simple payment workflows.
This guide explains how to cancel Moonclerk from a Canadian consumer or small-business perspective, what to expect, and steps to protect your payments and data.
How to cancel Moonclerk
- Log in to your Moonclerk account and check the subscription or billing section for an account cancellation option; follow on-screen steps and save any confirmation or cancellation ID.
- Contact Moonclerk support by email or the support channel listed in your account to confirm the cancellation and ask for written confirmation; keep timestamps of messages.
- If payments are processed through a connected payment processor (e.g., Stripe), also cancel or update the subscription there and confirm the processor shows no future scheduled charges.
- Send a signed cancellation letter by registered mail with return receipt (from Canada Post) to the corporate office address to create a dated paper record - include your account email, account ID, date of cancellation request, and a clear statement that you withdraw authorization for future charges. Use the address below.
- Retain copies of all confirmations, screenshots of cancelled subscriptions, and the registered-mail receipt for your records.
What happens when you cancel
After cancellation, access to your Moonclerk dashboard and active forms may continue until the end of your billing cycle depending on your plan and how Moonclerk handles prorated access. Active recurring charges should stop after cancellation, but charges already processed will remain unless disputed or refunded under policy.
Moonclerk does not control the underlying payment method once a payment is processed; you should monitor bank or card statements and the linked payment processor to confirm no further charges occur. Your stored form data, customer information, and transaction records may be retained according to Moonclerk’s data retention policy; export any data you need before or immediately after cancelling.
Will I get a refund?
Refunds depend on Moonclerk’s refund policy and the timing of your request. Typically, refunds are issued at the discretion of the provider for recent or accidental charges; there is no guaranteed full refund for unused portions unless the terms of service specify it. If Moonclerk processed the payment, request a refund through their support and provide transaction details and reasons.
If the provider refuses a refund and you believe a charge is unauthorized or incorrect, you can contact your card issuer or bank to dispute the charge, but be aware that chargeback rules and timelines vary by card network and issuer. For contractual or consumer-rights issues specific to your province, consider seeking local consumer-protection guidance or legal advice.
Moonclerk plans and pricing
| Plan | Monthly price (CAD) | Typical features |
|---|---|---|
| Starter | Varies | Varies |
| Professional | Varies | Varies |
| Business | Varies | Varies |
| Enterprise / Custom | Varies | Varies |
Your consumer rights in Canada
Consumer protection for online services is primarily regulated at the provincial level in Canada, so specific rights can differ depending on where you live. In general, you have the right to clear disclosure of recurring charges, a straightforward cancellation process if you withdraw consent for ongoing payments, and accurate billing. Businesses must not continue to charge without valid authorization.
If you encounter a dispute, start by using the merchant’s support and documented processes; if unresolved, you can contact your credit card issuer to dispute transactions, reach out to your provincial consumer protection office, or consult the Competition Bureau of Canada for deceptive practices. For significant disputes, consider legal advice or small-claims procedures in your province.
Customer experiences
User reports vary: many customers find cancellation straightforward through the Moonclerk dashboard or by contacting support and receive prompt confirmation. Others report delays when a subscription is linked to a third-party payment processor or when documentation is incomplete, requiring follow-up and formal written requests to stop future billing.
In cases where users lacked written cancellation proof, resolving unwanted charges took longer. Keeping copies of confirmations and sending a registered-mail cancellation letter often helps create a clear timeline and speeds dispute resolution if needed.
Documentation checklist
- Account email and account ID (Moonclerk)
- Transaction details (dates, amounts, invoice numbers)
- Screenshots of subscription settings showing cancellation or scheduled end date
- Copies of emails or chat transcripts with support
- Registered-mail receipt and a copy of the signed cancellation letter
- Exported customer and transaction data you need to retain
Common mistakes
Common errors include assuming cancelling the form in Moonclerk automatically cancels the underlying payment processor subscription, failing to obtain written confirmation, and not keeping a copy of the cancellation request or registered-mail receipt. For example, a user might cancel in the Moonclerk UI but neglect to cancel the linked Stripe subscription, allowing charges to continue.
Another frequent mistake is waiting too long to request a refund or to initiate a dispute with the card issuer, which can make chargeback timelines more difficult to meet. Always act promptly and document every step.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in Moonclerk dashboard | Possible (depends on policy and timing) | Low |
| Email or support ticket | Possible (may require follow-up) | Medium |
| Registered mail (paper letter with return receipt) | Does not guarantee refund but creates strong proof for disputes | Low - Medium (requires extra step) |
After cancelling
After you cancel, watch your card and bank statements for at least two billing cycles to confirm no further charges. Request written confirmation of cancellation from Moonclerk and, if necessary, from the connected payment processor. Export and securely store any data you need from your account before data-retention policies take effect.
Helpful resources: Moonclerk support and documentation pages for account management, your card issuer’s dispute process, and federal or provincial consumer-protection sites. If you need to escalate, provide all documentation collected when contacting your bank, your provincial consumer-protection office, or legal counsel.
Useful links: Moonclerk Contact / Support, Moonclerk Terms of Service, Competition Bureau of Canada, Consumer Protection (example: BC), Financial Consumer Agency of Canada.
Address
Send registered mail (Canada Post registered mail with return receipt) to:
MoonClerk LLC
68 Pointe Circle, Suite 3302
Greenville, South Carolina 29615
United States
Include your account email, account ID, date of cancellation request, and a clear statement revoking authorization for future charges. Keep the registered-mail receipt and a copy of the letter for your records.