Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Motion Array
Courtlands Avenue 4a
SL3 7LE Slough
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Motion Array service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Motion Array: Easy Method
What is Motion Array
Overview
Motion Array is a subscription service that provides creative assets and tools for video editors and creators, including templates, music, sound effects, plugins, AI voiceover, and cloud features such as storage and review. Subscriptions are billed on monthly or annual cycles and grant unlimited downloads and access to included tools for the active billing period.
How to cancel Motion Array
- Via web: sign in at motionarray.com, go to My Account → Plan & Billing → Change Plan → Renewal settings → Continue to cancel. If you subscribed through Apple App Store or Google Play, cancel through your device’s subscription management in the App Store or Google Play - not on Motion Array’s site. For written cancellation, some services reference sending a letter to Motion Array’s UK address (see Address section); if you use mail from Canada, consider registered mail (raccomandata A/R) for proof of delivery.
What happens when you cancel
When you cancel, your subscription remains active until the end of the current billing period; you keep access to downloads and site features for that remaining time but will not be charged again. After the billing period ends, you lose access to subscription-only features. Any assets you downloaded or generated during the active subscription are retained in your possession, but according to Motion Array’s policy you cannot use those assets in new projects if your membership has been canceled (they remain available only for use under the terms that applied while your membership was active).
Will I get a refund?
Motion Array’s standard refund policy allows refunds only if you cancel within 14 calendar days of purchase or renewal and you have not downloaded or generated any products, used tools, or exported videos during that 14-day period. If you downloaded any Motion Array content during that window, you are not eligible for a refund. Membership sales (monthly or annual) are otherwise final and non-refundable unless they meet the refund criteria. Canadian consumer-protection laws may provide additional rights; if local law grants a refund or cancellation entitlement, Motion Array states it will honor those rights - contact Motion Array support to assert them.
Motion Array plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Monthly (USD) | US$29.99 | Monthly | Unlimited downloads, plugins, 250GB storage, video review, portfolio builder |
| Individual Annual (USD) | US$249.99 | Annual | Same as above, works out to about US$20.83/month |
| Discounted Annual (USD) | US$199.99 | Annual (with $50 off) | Same as regular annual, special promotion |
| Everything Plan (USD) | US$24.99/month (billed annually) or US$39.99/month | Monthly or Annual billing options | All assets plus AI voiceover and plugins (templates, footage, music, SFX, images, LUTs) |
| Video Templates Plan (USD) | US$15.99/month (billed annually) or US$23.99/month | Monthly or Annual billing options | Video templates, presets, motion graphics only |
| AI Voiceover Plan (USD) | US$10.99 - US$15.99/month (billed annually) | Monthly (annual billing) | AI voiceover credits only |
| Currency | No official Canadian-dollar (CAD) pricing published; Canadian users likely pay the USD amount converted by their payment provider at prevailing FX rates. | ||
Your consumer rights in Canada
Canadian consumer-protection laws can provide rights that supplement or override a provider’s posted policy - examples may include a statutory cooling-off period, prorated refunds, or dispute-resolution procedures under provincial law. Motion Array’s terms acknowledge that where local mandatory consumer rights apply, those rights will be respected. If you believe Canadian law gives you a right to a refund or cancellation different from Motion Array’s standard policy, contact Motion Array support and be prepared to reference the relevant provincial or federal statute and provide evidence of your purchase and actions.
Customer experiences
Reviews are mixed. Many users praise Motion Array for helpful customer service and a strong selection of creative assets - templates, music, and sound effects are often highlighted, and some users report quick, detailed support interactions. At the same time, a number of customers report frustration with locating the cancellation controls on the website (describing the button as hard to find or requiring multiple confirmations), occasional billing issues or continued charges after cancellation, and difficulties obtaining refunds - particularly when there are disagreements about whether downloads occurred. There are also some complaints about specific asset quality and technical glitches. These mixed reports suggest reasonable quality and support for many users, but also a need to keep documentation and confirmations when you cancel or request a refund.
Documentation checklist
- Account email and username; order number or invoice; dates of purchase and renewal
- Screenshots of your account subscription page and any cancellation screens showing status or confirmations
- Payment receipts or bank/credit card statements showing Motion Array charges
- Download or activity history from your account (showing whether assets were downloaded during the refund window)
- Copies of any support emails, chat transcripts, or confirmation messages from Motion Array
- If asserting Canadian consumer rights, a note identifying the law or statute you rely on and any supporting correspondence
Common mistakes
Users commonly try to cancel in the wrong place - for example, attempting to cancel a mobile subscription on Motion Array’s website instead of through the Apple App Store or Google Play, which will not stop app-store billing. Another frequent mistake is assuming a prorated refund will be granted automatically; Motion Array does not refund unused time except under the narrow 14-day, no-downloads criteria. Downloading or exporting assets during the refund window voids refund eligibility, so some users inadvertently lose refund rights by using the service immediately after purchase. Finally, many people do not save screenshots or confirmation emails when they cancel, making disputes harder to resolve if billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (My Account → Plan & Billing) | Possible only under standard rules (14-day refund if no downloads/use); otherwise no refund for unused time | Medium - High (some users report the cancel flow is obscure or requires multiple confirmations) |
| App Store / Google Play (mobile subscriptions) | Refund rules follow the respective app store; Motion Array cannot cancel app-store billing for you | Low - Medium (cancellation via your device store is usually straightforward; app-store refunds depend on store policies) |
| Written mail to UK address (registered mail recommended) | Same refund policy applies; mailing may help create a receipt of notice but does not guarantee a refund | High (slower, may require proof of delivery and follow-up) |
After cancelling
Save any cancellation confirmations, screenshots, and emails immediately after you cancel. If you believe you qualify for a 14-day refund under Motion Array’s refund rules and have not downloaded or used any products during that period, contact Motion Array support right away and supply your documentation. Useful support and policy pages include the cancellation/how-to guide at How do I downgrade or cancel my plan?, the cancellation-at-anytime note at Can I cancel at anytime?, the refunds policy at Refunds, and the terms of service at Motion Array Terms of Service. If you encounter unresolved billing after cancelation and you are in Canada, you may also consider contacting your card issuer to dispute unauthorized charges and reference your documentation and any correspondence with Motion Array.
Address
Motion Array
Courtlands Avenue 4a
Slough SL3 7LE
United Kingdom