Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Motionleap
30 Yesha’yahu Leibowitz St., 11th Floor
96921-28 Jerusalem
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Motionleap service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Motionleap: Easy Method
What is Motionleap
Motionleap (formerly Pixaloop) is a mobile app and web service from Lightricks that lets users create animated effects from still photos - for example, moving skies, flowing water, and camera-motion illusions. It offers both free features and paid subscription or one‑time plans to unlock advanced tools, content and export options.
How to cancel Motionleap
- App Store (iOS): Open iOS Settings → Your Name → Subscriptions → select Motionleap → Cancel. Per Apple policy, cancelling stops the next renewal but does not stop the current billing period.
- Google Play (Android): Open Google Play Store → Menu → Subscriptions → select Motionleap → Cancel.
- Web or Motionleap account: Log into your Motionleap account (app or web), go to Billing / Subscription / Settings / Manage account and follow the prompts to cancel; or contact support by email: pixaloop.android.support@lightricks.com / [email protected].
What happens when you cancel
When you cancel a subscription, cancellation generally takes effect at the end of your current paid billing period. You typically retain access to the paid features until that date; you will not be charged again after the subscription period ends. Cancelling through a store (Apple or Google) means that store controls billing and refund decisions for charges made through it. Your Motionleap account and any content you created usually remain available according to the app’s data and account policies, but the paid features will be disabled once the paid period ends unless you resubscribe.
Will I get a refund?
Motionleap’s stated policy is that purchases are non‑refundable by default and cancelling does not automatically trigger a refund. For App Store purchases, Apple’s policy typically does not provide refunds for unused portions of a subscription, though Apple handles refund requests case by case. Google Play refunds are handled by Google and may be possible under their policy. Motionleap may issue refunds at its discretion in exceptional cases, but there is no guaranteed or explicit 14‑day refund right in Motionleap documentation.
Motionleap plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Unlimited access | C$4.99 to C$79.99 (various tiers) | Monthly / Various | Full access to premium features depending on tier |
| Lifetime access | C$59.99 | One‑time | Full features permanently |
Your consumer rights in Canada
Under Canadian consumer protection laws, consumers may have implied rights related to defective services or misleading representations, and some provinces provide specific protections for digital goods and services. However, Motionleap’s published position is that purchases are non‑refundable unless store rules apply or the company agrees to a discretionary refund. If you purchased through Apple or Google, you can request a refund via their support channels and those requests will be handled according to Apple’s or Google’s policies. If you believe a statutory consumer right applies (for example, for a defective service), you can raise that with Motionleap and, if needed, with your provincial consumer protection authority or your payment provider.
Customer experiences
Users commonly praise Motionleap for being beginner‑friendly and capable of producing attractive motion effects for casual editing. At the same time, reviews frequently mention stability problems such as crashes or failed exports, a strong paywall with many features behind subscription tiers, and frustrations over cancellation or unexpected charges. Several users report difficulty obtaining refunds and some dissatisfaction when features change after updates.
Documentation checklist
- Receipt or order confirmation showing purchase date and amount (from Apple, Google Play, or Motionleap).
- Account email or username used with Motionleap.
- Subscription screen or screenshot showing the active subscription on your device.
- Device details (iOS or Android) and any error messages or export failures, if relevant.
- Correspondence with support (emails or ticket numbers), if already contacted.
Common mistakes
Common mistakes include deleting the app without cancelling the subscription in the App Store or Google Play (this does not stop billing), assuming cancelling mid‑period yields a prorated refund (it usually does not), contacting the wrong support channel (App Store or Google handles store purchases), and waiting until after the renewal date to cancel (which results in an additional charge). Another frequent error is not keeping the original purchase receipt or subscription information when requesting a refund or escalation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds not automatic; Apple handles refund requests and unused portions are typically not refunded. | Low - cancel via iOS Settings |
| Google Play (Android) | Refund requests handled by Google Play; may be possible per Google policy. | Low - cancel via Google Play Store |
| Web / Direct (Motionleap account) | Refunds are at Motionleap’s discretion; cancelling does not guarantee a refund. | Medium - cancel in account settings or email support |
After cancelling
After you cancel, confirm the subscription status in the store or your account and keep proof of the cancellation (screenshots or confirmation emails). If you need to request a refund, contact the store where you purchased first (Apple or Google) or submit a support request to Motionleap. Useful pages: Apple - manage subscriptions, Google Play - cancel subscriptions, and Lightricks / Motionleap support. If a refund is denied and you believe you have a consumer law claim in Canada, consider contacting your payment provider or provincial consumer protection office for next steps.
Address
Lightricks Ltd., 30 Yesha’yahu Leibowitz St., 11th Floor, Jerusalem 9692128, Israel