Usługa rozwiązania Nr 1 w United States
Szanowni Państwo,
Niniejszym powiadamiam o mojej decyzji zakończenia umowy dotyczącej usługi Moultrie Mobile.
To powiadomienie stanowi zdecydowaną, jasną i jednoznaczną wolę rozwiązania umowy, ze skutkiem w najbliższym możliwym terminie lub zgodnie z obowiązującym terminem umownym.
Proszę o podjęcie wszelkich niezbędnych działań w celu:
– zaprzestania wszelkich rozliczeń od daty skutecznego rozwiązania;
– pisemnego potwierdzenia prawidłowego przyjęcia niniejszego wniosku;
– oraz, w razie potrzeby, przesłania końcowego rozliczenia lub potwierdzenia salda.
Niniejsze rozwiązanie jest Państwu przesłane certyfikowanym e-listem. Wysyłka, oznaczenie znacznikiem czasu i integralność treści są ustalone, co czyni go dowodem pisemnym spełniającym wymogi dowodu elektronicznego. Mają Państwo zatem wszystkie niezbędne elementy do regularnego przetworzenia tego rozwiązania, zgodnie z obowiązującymi zasadami dotyczącymi pisemnego powiadomienia i swobody umów.
Zgodnie z zasadami dotyczącymi ochrony danych osobowych, proszę również o:
– usunięcie wszystkich moich danych niepotrzebnych do Państwa zobowiązań prawnych lub księgowych;
– zamknięcie wszelkich powiązanych paneli osobistych;
– oraz potwierdzenie skutecznego usunięcia danych zgodnie z obowiązującymi prawami dotyczącymi ochrony prywatności.
Zachowuję pełną kopię tego powiadomienia oraz dowód wysyłki.
Cancellation Moultrie Mobile: Easy Method
What is Moultrie Mobile
Overview
Moultrie Mobile is a subscription-based service that connects cellular trail cameras to a cloud app for image and video delivery, notifications, maps and camera management. The service requires a Data Plan per camera and is managed through the Moultrie Mobile website or mobile app; pricing and billing are shown in US dollars.
How to cancel Moultrie Mobile
- Always cancel through the Moultrie Mobile app or by logging in at moultrie.com. Cancelling by email, support link, or chat does not stop billing.
- If cancelling on the website: log in → Devices → Manage Devices → select the device → "Cancel Plan" (choose a reason) → click "Cancel" or "Remove and Cancel". Removing the device immediately disconnects it; choosing cancel without removal keeps the device attached until the billing cycle ends.
- Cancel before 4:00 pm CT on the day prior to your billing date to avoid being billed for the next cycle. If you miss that cutoff you may be charged for the next cycle.
- Quebec users: when you cancel you can choose immediate termination or to remain active until the end of the paid cycle; by default Quebec law allows immediate effect unless you opt to continue through the cycle.
What happens when you cancel
For most Canadian customers, cancellation takes effect at the end of your current billing cycle (monthly or annual): the service will continue until that date and the device will stop transmitting once the cycle ends. If you remove the device immediately during cancellation the camera will stop transmitting right away. In Quebec, cancellation may be effective immediately unless you opt to stay active through the paid period. Keep a copy or screenshot of the cancellation confirmation for your records.
Will I get a refund?
Moultrie’s Terms and Conditions state that refunds will not be processed for any unused portion of the Data Plan. In practice, refunds for unused time are generally not provided except where local consumer protection law requires it (Quebec being the most notable example). Consumer complaint histories (e.g., BBB) show occasional partial refunds are sometimes granted but can be difficult to obtain; outcomes are variable and often partial amounts or processing delays occur. See Moultrie’s Terms: Terms & Conditions.
Moultrie Mobile plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Camera Plan | US$9.99/mo | Monthly | 1,000 images and 10 videos per month, per camera |
| Standard Camera Plan (Annual) | US$8.99/mo (billed annually) | Annual | Same as Standard |
| Unlimited Camera Plan | US$16.99/mo | Monthly | Unlimited images and 50 videos per month, per camera |
| Unlimited Camera Plan (Annual) | US$12.99/mo (billed annually) | Annual | Same as Unlimited |
| Pro Series Plan | US$34.99/mo for first camera, +US$7.99/mo per additional camera | Monthly | Unlimited images and 50 videos per month, multiple cameras |
| Feed Hub Monthly | US$6.99/mo | Monthly | Feed on demand, feeding level checks, scheduling, status alerts |
| Feed Hub Annual | US$49.99/yr (≈US$4.16/mo) | Annual | Same as Feed Hub monthly |
| Hunt Planning Plus | US$4.99/mo | Monthly | Advanced maps, wind forecasts, game plan, deer survey, property boundaries |
Your consumer rights in Canada
Canadian customers are bound by the Terms and Conditions they accepted when creating the account. Provincial consumer protection laws can modify what the Terms allow - Quebec provides stronger protections, including the ability for cancellation to be effective immediately and potential prorated refunds in some cases. Outside Quebec, the company’s stated "no refunds for unused portions" policy generally applies, although individual disputes or escalations may produce different outcomes. If you believe a provincial consumer law applies, raise that in communications and keep written records.
Customer experiences
User feedback is mixed. Positive reports praise easy camera activation, useful AI features, good picture quality and a generally user-friendly app experience. Negative feedback is more common and focuses on app instability, missing images, limited navigation, unhelpful or slow customer service, billing problems (including difficulty cancelling annual plans), and occasional hardware or battery issues. Complaints show refunds and cancellations can be time-consuming and inconsistent.
Documentation checklist
- Account email and username
- Device model and serial number / device ID
- Billing plan name and last billing date
- Order or invoice numbers and payment receipts
- Screenshots of account page showing plan and billing date
- Screenshots of cancellation confirmation (or "Remove and Cancel") and timestamp
- Dates and times of any support chats, emails or calls (include reference numbers)
- Certified mail tracking number if you send postal cancellation
Common mistakes
Typical errors include thinking a support email, phone call or chat automatically cancels service (it does not); deleting the app or the device from your phone without following the formal cancellation flow; missing the 4:00 pm CT cutoff day-before-billing which results in being charged for the next cycle; and failing to save cancellation confirmation or screenshots. If you do not retain proof of cancellation you will have a harder time disputing post-cancellation charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via app/website before 4:00 pm CT day before billing | No refund for unused portion per Terms; avoids next-cycle charge | Low |
| Cancel via app/website after cutoff (or on billing date) | Service remains until end of paid cycle; refund for unused portion unlikely | Medium |
| Request cancellation via email/chat/phone support | May not stop billing (not accepted method); refunds occasionally granted after dispute | High |
| Send certified mail (recommended for disputes) | No automatic refund; provides strong written proof - may assist in dispute or legal claims | Medium |
After cancelling
After you cancel, keep your confirmation and monitor your bank or card for any unexpected charges. If you are billed after cancelling, gather your documentation (screenshots, timestamps, confirmation, receipts) and contact Moultrie support with that evidence; reference the Terms if applicable (Terms & Conditions) and the support article on plan management (How do I upgrade or downgrade my plan?). If Moultrie does not resolve the issue, consider contacting your card issuer to dispute a charge and, for Quebec consumers, contact the appropriate provincial consumer protection office.
Address
For certified postal correspondence (recommended when disputing a cancellation or requesting written confirmation), send to:
PO Box 1925, Birmingham, AL 35201, United States
Send via certified mail / raccomandata A/R so you have tracking and proof of delivery; keep the tracking number with your documentation.