Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Movavi
Office 201, 3 Krinou Street
4103 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Movavi service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Movavi: Easy Method
What is Movavi
Movavi is a software company that offers consumer multimedia applications for video editing, screen recording, video conversion and photo editing. Its products are sold as standalone apps and bundled suites with monthly or annual subscription options, and they are available through Movavi’s online store and third-party platforms such as the Apple App Store.
How to cancel Movavi
- Cancel online (Movavi account/store): Sign in at account.movavi.com, open Subscriptions or Orders, locate the subscription or licence, and choose Cancel or Manage subscription. After cancelling, confirm by email and keep the order number.
- Cancel App Store / Apple purchases: If you subscribed through Apple, cancel the subscription in your Apple ID subscriptions (Settings > Subscriptions on iPhone or via reportaproblem.apple.com) and request a refund from Apple if needed; Movavi cannot directly cancel App Store subscriptions.
- Contact Movavi support for assistance: Open a ticket at Movavi Support (movavi.com/support) or reply to your purchase email with your order number and a clear request to cancel and, if desired, request a refund.
- Payment-provider or bank cancellation: If the charge is recurring and you cannot cancel via Movavi or the App Store, contact your bank or card issuer to stop future payments or to request a charge dispute/refund - provide Movavi order details and copies of cancellation attempts.
- Formal cancellation by registered mail (recommended for formal notices): For a formal legal cancellation, send a registered letter (raccomandata A/R) to the company’s Cyprus registered office (see Address section). Include full name, order number, registered email, SKU or licence key, a clear statement cancelling the subscription or licence, and a requested effective date for cancellation.
What happens when you cancel
After cancellation you typically keep access until the end of the current paid period; automatic renewals stop at the next renewal date. Licence keys or activations already issued usually remain valid for the period you paid for unless otherwise stated in the licence terms. Movavi will retain account and order information for support and billing reconciliation according to its privacy policy; you may request data erasure or account closure through support, noting that some records are retained for legal or tax reasons.
Will I get a refund?
Refunds depend on where and how you bought the product and on Movavi’s refund policy at the time of purchase. Purchases made directly from Movavi’s online store are commonly eligible for a refund under the seller’s refund window (check your receipt and Movavi’s Refund Policy or contact support). Purchases made through third parties such as the Apple App Store are governed by those platforms’ refund processes and rules; in those cases Movavi may not be able to issue a refund directly. Exceptions or limits may apply for used or activated licences, promotional or bundled offers, or purchases outside the stated refund window. When requesting a refund, provide your order number, date, payment method and a clear reason to speed processing.
Movavi plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Video Editor (1‑month subscription) | C$18.95 | Monthly | Core video editing with AI tools (subtitles, noise removal, effects) |
| Video Editor (1‑year subscription) | C$58.85 | Annual | All features of Video Editor for a year |
| Video Suite (1‑month subscription) | C$29.95 | Monthly | Video Editor + Screen Recorder + Video Converter |
| Video Suite + Photo Editor (1‑year subscription) | C$104.95 | Annual | Video Suite bundle plus AI-powered Photo Editor |
| Video Suite Plus (1‑year subscription) | C$99.95 | Annual | Video Suite plus 3 bonus effects packs |
| Movavi Effects (1‑month subscription) | C$49.95 | Monthly | Access to 6,000+ creative effects, transitions, music, titles |
| Movavi Effects (1‑year subscription) | C$89.85 | Annual | Full effects library for one year |
| Video Converter (1‑month subscription) | C$19.95 | Monthly | Fast conversion for 180+ formats with AI upscaling |
| Video Converter (1‑year subscription) | C$54.95 | Annual | Year‑long access to conversion tools and features |
| Photo Editor (1‑month subscription) | C$19.95 | Monthly | AI photo editing: retouch, swap background, remove objects |
| Photo Editor (1‑year subscription) | C$29.95 | Annual | Full photo editing tools for one year |
Prices are shown in Canadian dollars and reflect amounts inclusive of VAT where applicable, as listed in Movavi’s store and the Apple App Store Canada.
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer laws. Rights that may help you include the ability to dispute unauthorized or recurring card charges through your payment provider, and provincial consumer-protection offices that can accept complaints about unfair business practices. Purchases made through third-party platforms (for example Apple) are subject to those platform rules. If Movavi’s stated refund or cancellation practices conflict with local consumer-protection rules, you may have additional remedies, including filing a complaint with your provincial consumer affairs office or pursuing a claim in small claims court. For serious or complex disputes, consider seeking independent legal advice.
Customer experiences
User experiences vary: many customers report straightforward cancellations and timely assistance when they cancel via their Movavi account or official support channels, while others report delays when purchases were made through third-party stores or when billing was by recurring card charges. App Store purchases often require contacting Apple for refunds. Timely documentation (order number, screenshots, and correspondence) improves outcomes. Responses from Movavi support are generally helpful but response times can vary depending on volume and channel.
Documentation checklist
- Order number / invoice, purchase date, email used for purchase, licence key/SKU, screenshots of subscription page or charges, correspondence with support, and your requested cancellation/ refund details (desired date and reason).
Common mistakes
Common mistakes include assuming App Store subscriptions can be cancelled or refunded by the software vendor (these are controlled by Apple), not checking which account or email was used to subscribe, ignoring renewal reminders and thus losing time to cancel before the next billing cycle, and failing to keep receipts or order confirmations. For example, users who paid through Apple and then contacted Movavi directly for a refund often need to still follow up with Apple, and users who try informal chat support without providing an order number will face longer resolution times.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Movavi account / online store | Possible (subject to Movavi policy and purchase date) | Low |
| Apple App Store | Handled by Apple; Movavi cannot directly issue refunds for App Store purchases | Medium |
| Payment provider / bank chargeback | Possible (depends on issuer and evidence) | Medium |
| Movavi support ticket / email | Possible (case-by-case) | Low - Medium |
| Registered mail to Cyprus registered office (formal notice) | Used to document formal cancellation; refund still depends on policy and purchase channel | Medium - High |
After cancelling
Keep copies of your cancellation confirmation and order details until the subscription has fully expired and any refund is processed. If you need a refund or further assistance, open a support request at Movavi Support (movavi.com/support) and include your documentation. For App Store purchases, request a refund through Apple (Apple’s report a problem). For consumer guidance in Canada see Government of Canada consumer resources (Canada.ca - Consumer) and the Competition Bureau (competitionbureau.gc.ca). If you believe your rights have been breached, contact your provincial consumer protection office - search for “[your province] consumer protection” for local contact details.
Address
Movavi Software Limited, Office 201, 3 Krinou Street, Agios Athanasios Municipality, 4103 Limassol, Cyprus