Cancellation Moz: Easy Method

What is Moz

Moz is an SEO software provider offering tools for keyword tracking, site crawling, link analysis and local business listings management. Its product family includes Moz Pro (subscription-based SEO tools) and Moz Local (business listing/distribution services), sold directly on Moz's website and through mobile-platform stores.

How to cancel Moz

Follow the steps that match how you purchased your Moz subscription. If you used the Moz website, cancel from your account; if you purchased through Apple or Google Play, cancel through those stores. Below are the direct steps for each method.

• Web - Moz Pro: Sign in to your Moz account, go to Account & Billing → Subscription page → Cancel Plan, and confirm with "Yes, confirm cancellation." Cancellation prevents future renewals but keeps access until the end of your paid period. To avoid being charged on renewal, cancel at least 24 hours before the renewal date.
• Web - Moz Local: In Moz Local you can choose “Cancel on renewal” (disables auto‑renew and keeps service until the end of the billing period) or “Cancel immediately” (stops service and updates instantly). To avoid being charged at renewal, act at least 72 hours before the renewal date.
• App Store (iOS): If you subscribed through Apple, cancel via your iOS device’s Subscriptions settings in the App Store - you cannot cancel an Apple purchase directly on the Moz website.
• Google Play (Android): If you subscribed through Google Play, cancel via Google Play → Subscriptions on your Android device - you cannot cancel a Google Play purchase from the Moz website.

What happens when you cancel

When you cancel a Moz Pro subscription on the website, renewal is stopped and you retain access until the end of the current paid period; there is no retroactive service reduction for that period. For Moz Local, choosing “cancel on renewal” keeps the service active until the billing period ends, while “cancel immediately” halts service and updates immediately. For subscriptions bought through Apple or Google Play, cancelling via those platforms stops future renewals according to their timing and rules. Account data and any retention or deletion policies are governed by Moz’s broader account and privacy policies; consult Moz’s help pages for details on data handling.

Will I get a refund?

Moz’s stated policy for web subscriptions is that it does not offer refunds under its Terms of Use; cancellations take effect at the end of the current billing period and are not retroactively refunded. For in‑app purchases, refunds are handled by the platform that processed the payment - Apple or Google Play. Moz cannot guarantee or issue refunds for purchases processed by those platforms. If you believe an improper charge occurred, your options include requesting a refund through Apple/Google Play or disputing the charge with your credit card issuer or bank, subject to their procedures.

Moz plans and pricing

Your consumer rights in Canada

There is no automatic statutory 14‑day cancellation/refund right that universally applies to digital subscription services in Canada beyond the refund and return policies set by the merchant or the payment platform. If you believe a charge is incorrect or a merchant has not honoured its stated policies, you can pursue a refund request through Apple/Google Play (for platform purchases) or ask your payment card issuer to investigate and, if appropriate, initiate a chargeback. Provincial consumer protection agencies and the Competition Bureau provide guidance but outcomes depend on the facts and the provider’s policies.

Customer experiences

Customer feedback is mixed: some users praise Moz support for fast, professional responses and prompt resolution of login or account issues. Other customers report problems with billing - for example, being charged despite attempting to cancel a trial or renewal and being denied refunds. These negative reports indicate that while many cancellations process without issue, a minority of customers have experienced difficulties getting cancellations recorded or receiving refunds.

Documentation checklist

• Account email and username associated with the Moz subscription
• Subscription or order confirmation number (receipt)
• Payment method and transaction date (last 4 digits of card)
• Screenshots of cancellation steps and confirmation messages/emails
• If applicable, platform receipt from App Store or Google Play

Common mistakes

Common errors include cancelling too close to the renewal time (after the platform has already processed the charge), attempting to cancel an App Store or Google Play purchase through the Moz website, confusing “cancel on renewal” (which allows service to continue until period end) with “cancel immediately,” and not saving or confirming a cancellation acknowledgement. Another frequent issue is expecting a refund when Moz’s policy explicitly denies refunds for web purchases; this can lead to frustration unless users escalate through the payment platform or their card issuer.

Comparative recap

After cancelling

Save any confirmation emails or screenshots showing the cancellation confirmation and the cancellation date. If you were charged incorrectly, open a refund request with the platform (Apple or Google) when applicable, or contact your card issuer to dispute the charge if needed. For official Moz help articles and instructions, see Moz’s help pages; for platform refunds and subscription cancellation guidance, use Apple or Google support links. If you need to escalate privacy or data concerns, consult Moz’s privacy documentation or the regulatory guidance for your province.

Helpful links: Moz Help, Cancel subscriptions on your iPhone or iPad (Apple), Cancel subscriptions (Google Play).

Address

If you must send a written cancellation or correspondence by registered mail, use registered mail (raccomandata A/R) to:

VeraSafe Ireland Ltd.
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P
Ireland